Kensington Partnership Medical Services in Girlington, Bradford

Reviews

1. R Ja ★☆☆☆☆

   Was told to do a urine sample and drop it off before 11. Got there by 10.50 with great difficulty, only to be told a staff member is not in so they too busy to take in more samples. So I can take it to another practice or bring it back here tomorrow. Just nasty. They TOLD ME to come in! Their staff don’t have extra time to do extra work but we do have time to waste going there for nothing!

   almost 8 months ago
2. Mark Britton ★☆☆☆☆

   Went in for my appointment only to be waiting in a queue. The staff was taking their time with each customer. The sign in machine was not working. After being seen by the staff, I was told I was late and have to rebook. I took a day off work for this. The incompetence was on another level -10 for service.

   almost 10 months ago
3. AMREEN AKHTAR ★★☆☆☆

   Went for a blood test on weds, after 2yrs i saw that the signing in monitor was working so i tried to sign myself in, it came up with a message saying you can't be booked in, please go to reception. So the lady i spoke to, i beleive her name was Iqra, not seen her before must be a new starter. They say don't judge a book by it's cover, with her you can. So got myself booked in and in a polite tone i generally asked "is the monitor not working" she replied in z very rude abrupt manner "yes they are working" i was shocked, so i then said it never allowed me to sign in and said to come to reception. Total silence, wasn't bothered or even had the courtesy to say we will look into it. Her face does not suit front facing role. She should be kept at the back, filing away. The nurse was nice and apologised on her behalf hence i gave an extra star

   almost 11 months ago

1. Alina Bacanaru ★☆☆☆☆

   Worst GP practice ever. You call and call and and wait to get someone on the line then when you are about to speak to someone the call just cuts off. You start again and if you finally get to speak to someone, after 10 when you have tried to reach them since 8 they simply state they can't give appointment for next day and they don't have places for today anymore.

   1 year ago
2. Indumathi ★☆☆☆☆

   I have severe throat pain for 8 days. I have tried many things from the pharmacist. But no cure. I lost my voice. I tried to make an appointment on GP, and I called them for more than 1300 times for 45 minutes but always line is busy. I don't know what to do now. Please suggest me what to do.

   almost 2 years ago
3. YA51N J ★☆☆☆☆

   Rang the surgery to get an appointment on behalf of my elderly house bound uncle. The receptionist came across very rude and rushed, no empathy, no manners. What is wrong with these people! If you don't like doing what you're doing, go and find another job!!!, don't take your can't be bothered attitude out onto hard working folk who are only trying to get advice and at the most an appointment.

   almost 3 years ago

1. Sara Qaiser ★☆☆☆☆

   Rude staff, my mum and dad went and they wanted to get my mothers blood perssure checked,staff was so rude and unhelpful. Told them to use the self check machines which i understand they are installed to make their lives easier, but my mum and dad and not good woth technology and asked if a member of staff coupd help them. None of the staff members helped them and another patient who was in the waiting room got up helped them. This doesn't end here, their machine ran out of paper so no results came out. Aske the staff memeber for help again and they rurned around and saod they cant do anytging if the paper has ran out including not tmreturning the money my dad paid fo buy the tokens. The reception is nothing but a bunch of incompetent people who do not know how do do their jobs properly.

   almost 3 years ago
2. Nasser Ahmed ★☆☆☆☆

   Kensington surgery top one used to be Dr Iqbal and partners practise manager is Nicole- wanted to public aware that this surgery had definitely gone down the pan I have been struck off the patient list 4+ times each time they explain it’s the system even though I have not missed appointments- I’ve wrote to P/m Nicole stating I have been a patient for. 30 plus years 3 times I have managed to discuss and put back on patient list but even I’ve had enough- was totally different and consistent when Dr Iqbal was in charge now everyone is in charge . Requested a appointment with Nicole (p/m) never really see her whenever visiting practise so baffled me on what she is actually managing apart from adherence to shed patients by the bucket - word of advice for Nicole- “ it’s your patients that fulfil your surgeries existence- it’s people from the local community which uses your services No patients No surgery “ But do you really care if not change being part of PCT - you still do abide by your policies and procedures “ from a client patients point of view it doesn’t feel as though you do so more power to you- but do spare a thought the people your knocking down on yer way up , you’ll definitely meet in yer way back down.

   almost 3 years ago
3. H D ★☆☆☆☆

   Awful gp! One of the worst phone systems in the world where you can't get through for hours. However, if you visit the surgery you'll see the staff chatting away avoiding the phones! Deserves zero stars. You can see they've put fake 5 star reviews on to boost the rating but they are awful

   almost 3 years ago

1. Daniela Vitolina ★☆☆☆☆

   my child temperature has been 38 for 3 days, it is impossible to call, then magically he is no longer registered, the system cannot find him, the woman who asked for the date of birth 100 times and still rudely replies that we cannot get the appointment because he is no longer in the system. I'm so sorry he is only 2 years old. how can you kick random people out of the system?

   almost 3 years ago

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