I had a telephone appointment on 11/12 19.06 i was called eventually at 21.14 the phone didn't ring for even30 seconds before being hung up by 21.15 i was ringing the surgery and being told it was closed. How sad is Bowling medical practice getting?
Got to say the receptionist really dont get the credit they deserve , through 12 years I was told I had depression anxiety asma crohns I had 2 years of therapy because I thought I was going crazy but when I told the receptionist about the chest pain and thought I was having a heart attack she got me an app with a doctor and turns out I had a hiatus hernia this whole time , she gave me my sanity back from thinking I was going crazy getting misdiagnosed to been sent for test confirming what i had and the main system of it was it mimics a heart attack, felt great knowing that it wasn't all in my head finally got my surgery and been pain free for 4 weeks now
Reception staff i have spoken to on the phone was very rude told me not to shout at her or she would put the phone down on me after explaining to her I am deaf slightly was a bit better I only wanted an appointment told her I can't use patches because I am dyslexic then she spoken down to me like I was totally stupid definitely need phone reception staff to be understanding just tried patches again for a face to face appointment sorry we have reach our limit today its the same message unless you go into the surgery and ask at the desk
I am a fairly recent patient, I've rarely ever been to a doctor but I've reached an age where the odd issue will occur and visits have been necessary. The reception staff have always been polite and professional on the phone and in person. The NHS PATCHS application for booking appointments is ideal, although I have used the phone queuing system too. Having had to see different doctors and nurses, they've all been polite, professional, reassuring and have helped me get better. You can't ask for more than that.
I have to say the staff are so polite and helpful when I ha lve called the bowling practice. I apologise I didn’t get the ladies name who answered the phone but she was very professional, polite and explained everything so clearly and Joanne who called exactly the same. Thank you to all the staff you do not seem to be appreciated for your hard work on these reviews Update Just seen doctor Raheem, such a polite, easy to talk to, very professional and knowledgeable and explains everything in a clear manner. Absolutely the best doctor I have seen.
This practice is an absolute joke!! Been ringing since thursday it is now tuesday. Constant engaged tone. Impossible to make appointment .
Unable to speak to anyone in over 2 weeks and over a thousand calls. Had 2 separate phone appointments made on my behalf but wasn't called either time. Had to go to a and e on multiple occasions and still even after hospital referrals I can't get to even talk to anyone nevermind an appointment
Absolutely disgraceful. Rang for an appointment for grandchild of 1 year old. Her mother had already tried in the morning for 2 days to be told no appointments available. I rang when I got to my grandchild's house at about 1.45 / 2pm, as soon as my daughters told me she was really worried for my grand daughter temp, lathargic, in &out of sleep, irregular wet and soiled nappies and generally not herself also informed the receptionist of these symptoms when she called Mon & Tues morning, for the receptionist to say sorry no appointments, ring in the morning. I rang myself for my daughter informed them that my daughter had tried to get an appointment for my grand daughter, informed her of symptoms to be told same .......... No appointments available so I requested for her to be put on emergency duty Dr list .... Sorry no appointments available, again. Informed her so your telling me you can't put a poorly baby on d/d list, receptionist informed me that the drs have said not to put anymore on the list as were over capacitated. I informed the receptionist once again that this is medical emergency and needs a Dr to look at, or at least speak to her mum...... Baby not eating,drinking, temp, less wet nappies. I requested to speak to someone higher to be told no one available. And that my daughter should ring 111/ a&e. My reply was so your expecting a very poorly baby to sit for hours up on end in a hospital full of germs and waiting to be seen.....her reply Yes we have no appointments and drs have requested to take no more patients on the list. . Absolutely disgraceful for a baby of 1 year old. I informed the receptionist I work in a surgery and as a receptionist I would never decline a baby an appointment. To be told well that's not how our surgery works. My job has a go receptionist is to help patients not to take clinical matters into my own hands.If were told it's a medical emergency, on the list they go for the Dr to decide. My daughter did ring 111 only asked 2 questions and they informed us she was sending for an ambulance and is on its way now, as she feels needs urgent attention and came to the house within 5 mins of putting phone down then was also blue lighted to hospital.(This is how urgent my grandchild needed GP attention) This may have been avoided if my daughter and I was listened too and had been put on a GP's list when my daughter first rang in the first place.
Due to meds prescribed runs out in pharmacys have been told to call practice for alternative med for my 4y daughter. I called and receptionist was rude telling me to ring pharmacy and ask them what they have and call practise back so they can see what can be prescribed. Also spend an hour for prescription and been told after my daugher is not registered with pharmacy, so they registered her. after I run from pharmacy to practice because med was out of stock they change capacity of med and told me just after handed it to me last bottle is gone as well totally joke. Queing system not operate anymore. 100+ call for a week with line busy all day even when u get through apoitments are full.
I'd give less stars if I could. My girlfriend rang 280 times yesterday from 8-9am nothing there's just a few beeps and the phone line goes dead. Same again today between the same times. And also tried calling myself now and still the same beeping. What's the point in having a phone system if you cannot get through?! This is infuriating and we are in desperate need for an appointment. Joke of a practice from my first experience
Bowling @ Bowling Highfield Medical Practice is located at Rooley Ln, Bradford BD4 7SS, UK
You can contact Bowling @ Bowling Highfield Medical Practice at +44 1274 224888
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