Alsters Kelley Coventry

Reviews

1. J O ★☆☆☆☆

   Absolutely terrible service in the conveyancing team. Shame we cannot leave a 0 star for this solicitors. They do not response to calls or emails and take weeks to reply when they finally do. They are dishonest to customers and other solicitors for example not replying to an enquiry due to ‘not having a document’ which was sent to the solicitor 5 times. Also ‘not receiving signed contracts in the post’ which was signed in person in their branch and then trying to charge an admin fee to resign it online! I absolutely would not recommend this solicitors they are not worth a penny of their fees when you come to buying or selling a house you will receive a much better service elsewhere

   almost 9 months ago
2. Sophie Thomas ★★★★★

   "Malika" Absolutely amazing support always there for guidance, helped me through lonely situations, always had faith in me Thank-you so much I recommend these solicitors so much !!

   almost 11 months ago
3. Jenny Pollock ★★☆☆☆

   Overall a mixed experience using Alsters Kelley. We decided to use these solicitors for conveyancing during our house purchase and to sell our own house. Sometimes communication was good, however there was many times we had to chase 2/3 times before receiving a response. The search results were back for 2-3 weeks before we received them, we had to chase to receive these. We also received an email with a moving date suggestion, with our solicitor saying they could aim to exchange and complete on that date, and to arrange a quote for moving companies/make arrangements. We did this and contacted Alsters Kelley in the lead up to this date, but didn't receive any communication until after the date had passed. We were given our final bill to pay before completion, and we immediately paid this. However on our exchange/completion day, having already loaded the van and moved all our stuff out, we got an email telling us they had calculated the amount wrong and we needed to send another £1200 urgently! I assume had we not sent this, or if there was any delays, we would not have been able to complete on that day, which would've been no fault of our own. When we did speak to our solicitor we found them to be helpful and polite; I'm not sure whether the majority of the issues we experienced were perhaps down to a heavy workload. It's disappointing that our experience differed so much from the many good reviews on here, but based on our experience we would not recommend Alsters Kelley and wouldn't use the company again.

   1 year ago

1. Adrian All sop ★★★★★

   I was blown away with how I was made to feel at ease. Paige was very informative and shown she had great knowledge. I was kept informed even if there was nothing to report. Which gave me confidence knowing I hadn't been forgotten. Paige was very professional and a credit to Alsters Kelley

   1 year ago
2. Alistair Britton ★★★★★

   Alsters Kelly provided excellent support. Their team was professional, compassionate, and highly knowledgeable, offering clear advice and strong representation. I felt supported throughout and would highly recommend their services."

   1 year ago
3. mark cooper ★☆☆☆☆

   Use someone else Over £700 for 1 letter Poor communication High staff turnover Don't stay within budget Called to see what's happening and charged for call

   almost 3 years ago

1. Tim O'Rourke ★★★★★

   We used Alsters Kelley for handling my dad's estate and Probate. Many thanks to Tanya, Pippa and Neil for their excellent service throughout the whole process. We would definitely highly recommend them to our family and friends.

   almost 3 years ago
2. Ian Palmer ★★★★★

   I used Alsters Kelley for home conveyancing and I would highly recommend them. Leoni was extremely proficient and professional and made the whole process as straight forward as possible. Thank you.

   almost 3 years ago
3. Welcome Promotion ★★★★★

   Jas and her team were helpful, supportive and efficient, always put client's best interests as prior. I would like to thank them all.

   almost 3 years ago

1. Claire Millross ★★★★★

   Despite the whole process taking 9 months (none of the issues were on our end) Maria and Emma made the whole process of selling my home and buying my new place very easy. They were both on the ball, communicative and professional throughout. Would definitely recommend Alsters Kelly to anyone looking for Conveyancing services.

   almost 5 years ago

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