Pets at Home Romford Essex, Romford

Reviews

1. Lisa Goodwin ★☆☆☆☆

   Harry and other members off staff need to be retrained, mocking a customer who was expressing concern for the animals in-store and provided no actual information or explanation to this treatment. The lack of customer service skills is ridiculous, passing off concerns on animal well-being as a joke, how can you work for an pet store and dismiss their needs so blatantly? Rodents are kept in very poor conditions and are put out on show even when they’re displaying signs of distress, clawing at the glass because they have no bedding to burrow in and left with dirty water.

   almost 6 months ago
2. Dominik Katinas ★★★★★

   Bought a hamster from here last week. The staff were patient, knowledgeable and easy to talk to. Did get the gender of the hamster wrong but I love him regardless and he's settled in well in his new home.

   almost 9 months ago
3. Lee Armstrong ★★★★★

   We use the vets practice at this branch vets for pets. All I can say is they are unbelievable. My dog was in real trouble, we got an emergency appointment at 1.am they took him in for 4 days fixed him up and now hes as good as new. They kept us updated every step of the way. They showed us such great empathy and treated our dog fantastic. Cannot praise them enough.

   almost 9 months ago

1. caner refik ★★★★★

   Very good vets helpful staff they gave my dog the best care possible operation when well and we are on the road to recovery we would like to thank Alberto Arciniega the veterinary for he's help and very professional service

   almost 11 months ago
2. Matheos Georgiadis ★☆☆☆☆

   Very busy place, also parking is difficult to park whe you own a big car like 4x4 due to a small spaces. Also, the stuff doesn't know what zebra finches are, they replied, is it a fish ? There is no big bag for these specific birds, only small bags for a big store like this. Waste of time and fuel!

   almost 3 years ago
3. Sue Price ★★★★★

   Our local Beaver colony had a fantastic evening at Pets at Home Romford. Our host Terry was very informative and incredibly patient answering all of the children’s questions (and there were a lot of questions). The children were able to hold a Guinea pig and Terry made them feel comfortable whilst doing so. We all had a brilliant evening. Thank you Terry.

   almost 3 years ago

1. Richard Wilkinson ★★★☆☆

   Hi guys, This location is good for all your pet needs. Located Opposite the Queens Hospital in Romford. The saddest part of brief visit was that they had live animals for sale. Probably looked after and well fed. Check out a little bit slow but not their fault as maybe on the day short staffed. Moving on definitely worth a visit. Happy shopping.

   almost 3 years ago
2. Jeevan Manavalan ★★★★★

   Amazing staff...love it when you can tell that the people working with animals care a lot for them! They have a variety of fish, guinea pigs, hamsters, rabbits and more...they get new animals usually on Wednesdays and the staff are kind and take their time to explain everything about the animals including how to take care of them, feed them etc. Of course you get pet supplies and upstairs they have a veterinarian.

   almost 4 years ago
3. E S Murali ★★★★★

   Very nice pet store, has almost everything, from pet grooming to vet and food, accessories. Loved the rabbits, hamster and fish! Staffs are super friendly and helpful too! They explain everything you need to know prior to purchasing any animal, and also would suggest the specific breed based on your experience and liking. Price is reasonable too!

   almost 4 years ago

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