Merlyn Vaz Health And Social Centre Medical services in Leicester

Reviews

1. Naomi Greer ★★★★★

   After being directed from LRI children's A&E, we were given an appt for 5am. We arrived 15 minutes prior to the appt as requested. Reception signed us in. It didn't appear busy (no one was waiting). We were called in at 4:55am. The doc took our handover and observed our daughter and we were given the appropriate medication. We've had a positive experience here this morning. We are thankful we were seen.

   almost 7 months ago
2. Jitu Odedra ★☆☆☆☆

   The level of service provided has been extremely poor, warranting urgent inspection by the relevant authorities. Each day, hundreds of individuals, particularly those interacting with the reception staff, experience significant challenges due to this inadequate service.

   almost 9 months ago
3. Lucy Sturgess ★☆☆☆☆

   Awful experience. Feeling very unwell, already an ordeal actually getting there as feeling so poorly. There was a meeting taking place in the waiting room with 6 people about extending the desk area. Very loud discussions and felt torturous with migrane and flu symptoms. Other patients also distressed. I did mention to reception staff but nothing they could do. Went on for over an hour. Lack of consideration for unwell people and the setting. No reason for full meeting to take place there. Running late for appointment but then saw empathetic doctor and recieved good service.

   almost 10 months ago

1. Barry B ★☆☆☆☆

   I had an appointment for a scan at 1:30 PM and arrived at the Merlyn Vaz Health And Social Centre at 1:20 PM, ten minutes early. There were two receptionists at the desk with no other patients waiting. I showed them my letter and was told to go through the corridors, take a seat, and wait to be called by the staff. I ended up waiting over an hour without being called. Eventually, a member of staff advised me to return to reception and let them know. When I did, the receptionists finally phoned the scan unit and said that their 1:30 patient had arrived. I went back to the scan unit and, within half a minute, was called in. The staff at the scan unit asked if I was late. I explained that not only was I on time, but I had arrived 10 minutes early. She was very apologetic and confirmed that reception had never informed them when I first checked in. It was clear that the two receptionists were more interested in chatting with each other than doing their jobs. Their lack of attention wasted over an hour of my time, created unnecessary confusion, and delayed my care. It’s disappointing and frustrating to see taxpayers’ money wasted due to such inefficiency.

   almost 11 months ago
2. cyril ayuk ★☆☆☆☆

   I arrived only two minutes late for my appointment because the car park was completely full and traffic was backed up trying to get in. Despite being in excruciating pain, I was met with raised voices and told my appointment had been cancelled on the spot. The way I was spoken to was a disgrace and an embarrassment to the NHS. Patients deserve empathy and understanding, especially when they’re already suffering. Cancelling someone’s appointment for being a couple of minutes late—after the hospital’s own parking situation caused the delay—shows a complete lack of compassion and organization.

   1 year ago
3. Bazzavelli 1 ★☆☆☆☆

   The two Indian women need training also their English accent is very hard to understand General practitioner E .. I walked in they told me to call in to book a appointment No one ever answer the phone…

   almost 3 years ago

1. H Bet ★☆☆☆☆

   Got referred here as doctor's surgery had no appointments. The GP seemed unsure when carrying out the check, which was not assuring. The communication between the pharmacy and doctor is a disaster. I kept being sent back and forth like a messenger...tell the pharmacist to check this, then the pharmacist saying tell the GP to sign this then the GP saying that it's not my problem and tell the pharmacy to do it. It's so petty. If you're offered an appointment here- just avoid it.

   almost 3 years ago
2. Saul Gouder ★☆☆☆☆

   Receptionists are so fabulously terrible they almost make it an art form. Rude, inept, incompetent, and WILDLY racist. Was sat opposite a tremendous bigot of a "Karen" for our entire wait to see a doctor who twice uttered the phrase "well his name is Dr Patel so I assume he speaks your language" in a vile tone of voice, without actually bothering to check what that language was, if the doctor did actual speak it, or even attempting to use an interpreter sheet or... you know, anything a competent person would do. This woman shouldn't be allowed within 100 feet of a doctor's surgery let alone to work in one. Ironically she was sat in front of a "Stop Abuse Of NHS Staff" sign without the slightest comprehension that she was probably single-handedly responsible for 30% of the ill-will towards the NHS in this country. Staff give wildly different advice for different people - masks are mandatory for some people but not others at random. I assume this is to let them feel powerful I thank every god, diety, spirit and magical elf that this isn't my local GP as I feel like if I even tried to discuss mental health issues here I would end up killing myself in the lobby while someone scolded me for bleeding on their floor. If you are in serious medical need, may I suggest some positive alternatives to Merlyn Vaz centre: 1. Positive Thoughts 2. Shamanism 3. Rubbing a toad on the afflicted area 4. Witchcraft 5. Rolling around in mud until completely coated, sticking the contents of an un-emptied vacuum cleaner to yourself, and checking in with a local vet.

   almost 3 years ago
3. Jelly Jelly ★☆☆☆☆

   The doctor I saw for my 16 month old daughters ear infection prescribed amoxicillin (strange choice for a outter ear infection) then called me halfway to the pharmacy saying sorry she prescribed the wrong thing… she then didn’t prescribe anything but said to buy an over the counter ear spray.. which isn’t licensed for children under 12! Even the pharmacist was confused, & after speaking again to the doctor who said it’s okay, doctors bend the rules but she will prescribe the amoxicillin again? I will not be using a ear spray on a 16 month old. Terrible service, upon calling me back she wondered why I had concerns about her service? Thank god for that pharmacist. Avoid merlyn vaz if able.

   almost 3 years ago

1. PhoenixChanise ★☆☆☆☆

   This place is terrible. There's no consistency with the doctors you see. If you have mental health issues you'll be dealing with a multitude of different people and each one won't know a thing about you because they obviously don't read your info. Reception are USELESS. They hardly answer the phone and when they do they can't be bothered. I was on hold for 14 minutes today when they cut me off. Called back again and was placed in 7th place to speak to someone. As I type this I've been on hold for 13 minutes. Sort your service out Merlyn Vaz because this is a disgusting way to treat patients.

   almost 3 years ago

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