Queens Road Surgery Medical Services in Knighton, Leicester

Reviews

1. TAR GET ★☆☆☆☆

   I had a very bad experience with my taxi medical at Queens Road Surgery. I paid £130 for my medical back in March, but the doctor made mistakes on the form — twice. The first time, the DVLA rejected it. The second time, Wolverhampton Taxi Licensing also rejected it because the doctor wrote the wrong date again. I even paid an extra £35 for a new eye test and gave them another form to redo everything correctly, but after more than two weeks, they still haven’t finished it. Because of their repeated errors, my taxi licence application is delayed and I’m under a lot of stress. I’ve spent money, waited months, and still don’t have a correct form. The staff keep saying “it’s not ready yet” but can’t give a clear reason or a date. Very disappointed with the level of care and professionalism

   almost 10 months ago
2. Jenny Watson ★★★★★

   Fantastic surgery. Moved here 2 weeks ago and already been seen for an appointment. Couldn’t get a n appointment in 4 months at my previous surgery. Amazing friendly staff and great gp. Family dr for life!

   almost 10 months ago
3. Ian White ★★★★☆

   I totally understand the poor reviews from the past and was thinking of leaving the practice myself, however, since the introduction of the new booking system my views, I'm very pleased to say, have completely reversed. I have had to travel down to the Sparkenhoe Street surgery but both recent appointment requests were dealt with within 12 hours of making them and handled very professionally.

   1 year ago

1. Sallyann Whitmore ★★★★★

   Splendid surgery! Dr D'Souza is such a kind, skilled Doctor. I really cannot rate his practise at Queens Road and his diligent Staff highly enough. He really cares for the wellbeing of his patients and always gives excellent Advice and treatment. Sallyann

   1 year ago
2. Graham Hebron ★★★★★

   I really don't understand the bad reviews on here. I guess people only come to Google with a BAD experience. It amazes me. This is the best GP practice I have ever been part of. The Receptionist, the face of the surgery, is absolutely fantastic. I believe there to be more than one, but the lady who I've dealt with on numerous occasions genuinely cares about each and every patient. She is kind, generous and understanding. She is an asset to this place. Secondly, the online system is fantastic. I have filled out a form twice for an ongoing medical concern and the GPs have got back to me either a day after or even the same day. This service is second to none. There may be bad reviews on here, but I can assure you they are among hundreds of unheard of positive opinions. Thank you for all you are doing for me and everyone else. You're all amazing!

   1 year ago
3. D M ★☆☆☆☆

   If i could give 0 star. They still hasn't star f2f appointment when everywhere else. I get sore throat and rash . Over the phone doc advised he can only give me medicine for one and asked me which ine i want, soar throat or rash. I wanted to ask if you only providing care through phone at least treat my both problem. Sorry to say but They do not care about your health.

   almost 3 years ago

1. Justin England ★☆☆☆☆

   I am writing this review on behalf of someone else who uses this practice. Although the receptionists and nurse are friendly. I get the strong impression that they try to stop anyone booking a GP appointment, or any appointment for that matter. I would like to hear, does any patient at this practice actually see a GP?

   almost 3 years ago
2. Vikas Wilson ★☆☆☆☆

   Regretfully i want to complain about the poor receptional services of queens road surgery,we are very disappointed to face the inconvenience by not getting answer of our calls…kindly look in to the metter as soon as possible in order to prevent the ignorance of further emergency situations,thanku

   almost 3 years ago
3. AjitThandi ★☆☆☆☆

   The practice manager is nothing short of a joke and tries to defend how the practice is run rather than trying to listen and address your complaint. Ive now moved to another local practice so I never have to ring this place and deal with them anymore. Ps. If your the practice manager reading this please stop calling the doctors that work in this practice “your doctors”, as I'm sure they would be disgusted as you dont own the practice or the doctors.

   almost 4 years ago

1. madison heskeymee-preston ★☆☆☆☆

   I have to agree with the other patients with regards to the experience at this practice. Uncaring, archaic and outdated and above all incompetent. It’s 2022- why can I not book appointments online. They have zero form of E-practice. And what little technology they do have is riddled with complications and errors. Simple tasks such as ordering a repeat prescription has a common glitch of being rejected so you need to call…. And calling is impossible. The limited staff all blame each other and I have caught them a few times simply making things up. So strange they are still employed as they lack any basic reception skills. Whilst they are pleasant enough they lack any real empathy or the brains to enforce a system that works for both them and the patients. To top it all off, I’ve been notified I have to go and redo my bloods as they did the labels wrong. I am a patient and calm person who loves the NHS and appreciate the strain it’s under but this place needs to get with the times and upgrade some serious software. The fact they have ZERO form of complaint procedure online for feedback speaks for itself, they know they well well well well below par. Slightly traumatised already I have to go through pregnancy with this practice

   almost 4 years ago

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