Saffron Health Practice Medical services in Leicester

Reviews

1. Ginny sachdev ★☆☆☆☆

   My elderly parents and I attended an appointment on a cold and rainy morning. Despite arriving only 7 minutes late and apologising, we were met with no empathy from either the GP or the receptionist. The receptionist was dismissive, unfriendly, and argued about whether we were 7 or 10 minutes late, showing no understanding of the circumstances or my parents’ needs. The GP reluctantly agreed to see us and repeatedly commented that our lateness would impact the next appointment, even though the waiting room was empty. The consultation felt rushed, despite no other patients waiting. My parents have attended this surgery for years and have never been treated so abruptly or disrespectfully. Overall, the experience lacked courtesy, compassion, and basic customer service — particularly disappointing given the vulnerability of elderly patients.

   almost 7 months ago
2. Sajjid Ahmed ★☆☆☆☆

   The worst GP I have ever made contact with, they have refused to give me my details for my prescription and because of this they continue to refuse in giving them to me regardless if I'm still on their systems or not. Because of this I'm struggling to get a hold of my medications now and they've made it hard for my GP that I'm currently am with right now to do anything about. The people are rude and have no respect.

   almost 8 months ago
3. David Frost ★☆☆☆☆

   Absolutly Dreadful. The online system dosn't appear to work. The booking system is always busy. How many times have I sat in a que to get to talk to a receptionist' it takes ages. I give up. My reconing is not enough receptionists. Not enough doctors. When you get to see a doctor or nurse it's great.

   almost 9 months ago

1. Oliver Queen (The Green Arrow) ★★★☆☆

   Not great as difficult to get a GP appointment & receptionists don’t make it any easier. Surgery has now moved onto a new software system in the last couple of weeks so hopefully it helps patients that need to see GP’s. It feels as if not recovered after all the COVID restrictions were lifted (or staff got used to working how they did back then).

   almost 9 months ago
2. lilah hart ★☆☆☆☆

   I am disgusted with the service I received today for Emma, a receptionist to laugh on the phone to me and put the phone down. She called me at 9:03 to discuss an appointment. The whole point of me waking up at 6am to book an appointment online for doctors to call me back the same day. I’ve been calling every week and getting no way. I’ve been having headaches every day for the past three months. I want my call to be listen too. for her to laugh at a vulnerable customer is disgusting disrespectful, they should no be a person like Emma working as a receptionist at a doctors office on saffron lane or anywhere.

   almost 3 years ago
3. The Stasi ★★★★★

   Saved my life and has cared since. The telephone system rings me back when i’m 1st in the telephone queue. All the staff are really polite and the doctors have been great. Another reason to put GREAT in front of Britain.

   almost 3 years ago

1. Charlotte SMITH ★☆☆☆☆

   You will never get to see your doctors or even get a phone call back. Do yourself a favour and go A&E before you die.if I could give it a 0 I would because I'm disabled and have complex health need so when my conditions flare up they say a pharmacists will give me a call, a pharmacists called and said I'm not sure what to do. One staff will refuse you an appointment and another will put the phone down if you try to plead with them.

   almost 3 years ago
2. Ela s ★☆☆☆☆

   This practice is a disgrace. One can only book appointments for the same day (through the online service or phone) and these are all booked out as soon as one tries to go on it early in the morning. Apparently people that work full time and are on their way to work at 7 in the morning have to drive while trying to call the practice??? How can this GP no longer take prebooked appointments like they used to before pandemic?? I am not one to complain but it is unacceptable that this practice still acts as if we were under full on pandemic after all other businesses have gone back to normal practices and standards. I cannot help but being sarcastic! I will have to go online at midnight tonight to hopefully get an appointment for tomorrow!!! If I could I would not even give you 1 star.

   almost 3 years ago

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