DX Express Bristol, Patchway

Reviews

1. stuart chivers ★☆☆☆☆

   Terrible service. Our package was supposed to be delivered on Wednesday 10th Dec - nothing, no explanation as to why it wasn't delivered. It gets delivered on friday 12th Dec , not between their time slot but over 4 hours later, TO THE WRONG ADDRESS. No proof of delivery provided to us. We've only just managed to get hold of our order 4 days later. Correct name and address on the packaging yet the delivery driver delivered it to a house 7 doors away. AVOID if you want your parcels!!!

   almost 8 months ago
2. Turf Football Art ★☆☆☆☆

   Awful delivery service. Have been waiting a week for supplies to come, that have been continually delayed at their depot. Yesterday I had to persuade them on the phone to put the supplies on a Saturday delivery to make up for them being held up at their depot, and now this morning the delivery has failed because the driver couldn't find the address. No phone call from the driver, and this is never usually an issue when having had previous deliveries. I have had to make contingency plans by purchasing alternative supplies from Amazon, and they have been delivered promptly and on time, so I will no longer be using any company who use DX express because they clearly cannot be relied on WHEN IT COUNTS. To make matters worse, I am more than happy to go to their depot (40 mile round trip) to pick up my much needed supplies. And they say I can't do this either. So what the hell are you supposed to do as a customer who has paid hundreds of pounds for supplies when it is stuck with a company like this? You have one job - deliver things!

   almost 8 months ago
3. Scott Pullen ★☆☆☆☆

   Awful company, terrible service 0 starts if possible. No customer service, any problem don't bother using the chat to try and resolve as it times outconstantly and has very long waits most likely from the awful service they deliver. Arranged a delivery that didnt come, then rearranged several times and each time told it would not be on the day we elected and they could not tell us when it would be delivered as drivers were selecting their own routes. Note to retailers do not use this company as a couririer it will cost you with terrible customer service.

   almost 8 months ago

1. Kate Sprong ★☆☆☆☆

   Where to begin? I could not be more flabbergasted or more disappointed by my experience that resulted in missing my flight to my grandmother's funeral. I needed an emergency visa to attend my grandmother's funeral in Malta and DX was supposed to deliver my passport on Wednesday. I got a text message the evening before (Tuesday) to say that someone would deliver it the next day, right in time for my flight on Thursday morning. I then got a text message on Wednesday morning confirming my two hour delivery window (15:46 - 17:46). I tracked my courier, Elizabeth, all day and watched as she drove past my road shortly before the start of the delivery window but I thought she might come back within the window. Shortly before 5pm (when all means of communication shut down with this incompetent company), I tried to call three times without managing to get past the bot to an actual human and then resorted to the web chat. I emphasised to Alisha W that it was imperative that I receive my passport to travel and I was assured that I would receive it by 6pm. At 6pm, it still hadn't arrived and I had no way to contact anyone. I was forced to pay the cost to delay my flight (they have refused to reimburse me for this) which means that we will be cutting it very fine to make it to my grandmother's funeral. I emailed the company straight away and the next morning (Thursday, ie the morning of my flight), I received the most blasé response that did not take accountability for their error and instead just said that they will have it delivered that day (a day late). What an absolutely horrendous way to deal with a LARGE error that has affected my family hugely during an incredibly upsetting and difficult time. Disgusted by the way they handled such a sensitive situation. Do not use them at any cost!

   almost 9 months ago
2. Matthew Hamar ★★☆☆☆

   Unfortunately it was difficult to arrange delivery to our address outside of road closure tines so had to collect myself from nearest depot. Would be great if they could be a bit more flexible on delivery times to meet customer needs. Depot staff good though.

   almost 10 months ago
3. Anne Evans ★☆☆☆☆

   My delivery from Morris &Son's was delivered by Leonardo. However, instead of delivering the extremely heavy package to my actual address, (i.e. my personal flat), he left the package inside the communal entrance hall for anybody visiting to take should they wish to - it was in full view of any caller or resident. Added to the fact that it was left in an insecure and public place, it was also left two floors down from my flat. I have various disabilities as well as being 71 years old. The package was far too heavy for me even to drag by myself: I couldn't even slide it to the lift. In the end I had to obtain the assistance of the building's communal cleaner and, between the two of us, we had to unpack the package in the communal entrance hall and transport the individual items, piece by piece to my 2nd floor flat. I could quite easily purchase my dogs' food (which is what the package contained) from the local shops if it wasn't for the fact that delivery helps me because of my disabilities - if, of course, the delivery is actually delivered to my door. I would expect this sort of behaviour from some couriers, but I do not expect it from DX Express. I am appalled.

   almost 3 years ago

1. Steve Taylor ★☆☆☆☆

   A truly terrible delivery service from the Bristol Brach of DX Express. I was contacted on Tues 13 December with a 2 hour timeslot only to be messaged later in the day saying "could not find your address" - however despite having my mobile phone number there was no phone call to ask me where my address is (my house was built 100+ years ago and EVERY other courier company can find me). Two more failed attempts on Wed 14 Dec & Thur 15 Dec where I was contacted with a 2 hour timeslot only to be message later in the day with "could not deliver" messages. I appreciate there was snow where I live during this period HOWEVER there were other delivery companies passing by my house every day that week. The fourth attempt on Sunday 18 December was successful - in unmarked van so assume DX Express are bottom end of the market and use "man with a van" to subcontract to. In the future, if I ever learn that my goods will be delivered by DX Express I will shop elsewhere. I appreciate it is the busiest month of the year for deliveries and there was snow & ice - BUT other courier companies were delivering in my village every day that week.

   almost 3 years ago
2. Neil Shack ★☆☆☆☆

   Courier was due to deliver an important item on Saturday, nobody came, I have cctv footage to back this up but they listed the property as 'unreachable'. The following Monday they still didn't deliver the item despite stating they would and there not being a reason. They cannot be contacted via phone. Avoid this service

   almost 4 years ago
3. mark g ★★★★☆

   Five years ago I ordered a bath tub online to be delivered by DX which somehow got lost at one of the depots. This definitely soured my experience and seeing that a few of my latest deliveries were using DX I expected the worse, almost to the point of wanting to cancel. However all three of my last deliveries were received within the time slot given, by friendly drivers without any issue. From my experience definitely much improved though i should note i have not directly dealt with the depot itself. My recent experience would be 5 stars only deducted from the terrible experience 5 years ago which would have been zero stars so 4 seems a fair score from my POV.

   almost 4 years ago

1. Ching Wen Lua ★☆☆☆☆

   Waited for half an hour at the reception and there was no one there to help us. Only until we saw a staff pass by at the parking lot that we managed to get someone to help. Waited another half an hour just for the staff to “make a copy” of the document, never came back to confirm the receipt of documents. Bad service and not helpful especially because it’s an important document and we need confirmation that it has been received.

   almost 4 years ago

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