Goddard Veterinary Group, Ewell Epsom, Ewell

Reviews

1. Claire Rogers ★☆☆☆☆

   I was initially impressed by Anne's professionalism and knowledge of guinea pig cysts, and we accepted her recommendation of hormone injection treatment, but I was later advised by another vet at the practice that the treatment was responsible for my guinea pig's death a short time later - a risk that was not discussed at all or even alluded to. My husband took my dying, breathless guinea pig to the practice and was made to wait 15 mins whilst the vet saw another pet for a routine visit (the practice confirmed this whilst I was on the phone begging them to give my guinea pig some pain relief in the meantime). I made a complaint at the time which no-one has responded to in the last six months. My experience has been absolutely heart breaking. I certainly won't be going back to Goddard's with the rest of my piggie herd. Update in response to Goddard's comments - I already made a formal complaint at the time my guinea pig died so you already have details - you chose not to acknowledge it or respond to it. You only seem to be showing an interest as I've made a public review.

   1 year ago
2. Diana ★★★★★

   Just wanted to say a massive thank you to the team today. They went above & beyond for my poorly dog who is now booked in for emergency surgery tomorrow! Amazing, kind & compassionate team! X

   1 year ago
3. Sara Norman ★★★★★

   My 13 week old cockerdoodle had her 10 and 12 week jabs at Goddards along with a full puppy check. Sadly on a walk today another dog attacked my puppy and she sustained a puncture wound to her back right leg. We called goddards who were immediately happy to see us, we walked through the door within 25minutes of the incident and were so looked after by Anne and her team. I was a crying mess and they took the time to look after Rory, explain what she found and how to treat and reassure me. Thank you to the team at Ewell who were amazing in our hour of need.

   1 year ago

1. Agi Pato ★★☆☆☆

   I have kept taking my kitten to the Ewell branch since his first ever check up but today was the last time we came. At every previous appointment I have been kept waiting for at least 15-20 mins without an apology (appointments often also were kept brief and as short as possible) but today we were 8 mins late due to heavy traffic. The receptionist was just nodding her head saying I have to reschedule as the vet brought the next patient in and won't see us. Even though I still had half of my appointment left, and even though the next appointment now became free (patient was brought in forward) they still refused to see us. It was extremely unhelpful and it made me not want to bring my pet again. This however really just was the last straw as other dodgy things were going on (blood test not being done but charged for, etc.) I am happy to look for a new place (new group altogether) as the bad experiences just kept piling up and I really don't recommend this place to anyone.

   almost 2 years ago
2. Poppy P ★★★★★

   Extremely helpful friendly and knowledgeable staff. I’ve recently been seeing Ellie regarding my leopard gecko Loki and she has been amazing. Super helpful and always willing to fit Loki in, even if it is last minute. You can tell they genuinely care. 100% recommend!

   almost 2 years ago
3. Leon Hunter ★★★★★

   Extremely professional and helpful vets who helped our Leopard Gecko at very short notice. A+

   almost 3 years ago

1. Simon Castle ★★★★★

   Having been a customer at the Ewell practice for nigh on 30 years, the dedicated staff at the time, have always provided excellent care for all of our cats over the years. Many thanks.

   almost 3 years ago
2. Andrew Manuel-Warner ★★★★★

   Good veterinary surgery and great staff. Been very good with our Degu's to date.

   almost 3 years ago
3. Clare Napier ★★★★★

   So friendly & helpful & thoughtful about my rescue dog. Wouldn’t hesitate to recommend.

   almost 3 years ago

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