Cloud9 Estate Agents

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Reviews

1. Lady ★☆☆☆☆

   From my experience communication wasnt great and a lot of things wasnt handled very professional. I felt that personal and mental health related matters wasnt dealt with in an appropriate or nice way, especialy for tenants but sellers as well. It seems they will keep your house on there website and Rightmove even if you pull out. Before you consider using this makes sure everything is in writing and keeps a close eye on what’s happening.

   almost 2 months ago
2. 林夕 ★★★★★

   We recently sold my house through the company, and they responded quickly after accepting the job. They were efficient, had a good attitude, and completed the transaction quickly. We are very satisfied. Thank you for your company's assistance.

   almost 2 months ago
3. Jickson Joseph ★★★★★

   The all process from start to end was smooth and easy. Staffs are very supportive especially Joanna. She update everything on time. The process was quick and finished before they said. I’m really happy with all process and rented through cloud 9.

   almost 4 months ago

1. Donna Marie Meneses Gloriba ★★★★★

   Special appreciation to Maintenance Coordinator Ehasan, who promptly and efficiently addressed our internet connection concerns in the place we're renting. He has great dedication to his job and a never-ending eagerness to help tenants. I highly recommend him for a promotion or for whatever award that he can have for doing such a great job!

   almost 4 months ago
2. ARBAB AHMAD KHAN ★★★★★

   I’ve been living in one of the properties managed by Cloud 9 Estates, and my experience has been excellent. The team is very professional and responsive — they always listen to queries and resolve issues quickly. Once, when the lift in our building stopped working, they had it fixed within 24 hours. Really impressed with their efficiency and service. Highly recommended!

   almost 4 months ago
3. Eva Zhu ★★★★★

   Cloud9's team has been really supportive and efficient to let out my property. Speavial shout to Joseph who has been extremely supportive listing our property to market in a short turnaround. There is also a dedicated team looking after the property. Overall very pleased!

   almost 2 years ago

1. karim shaik ★★★★★

   I have been completely overwhelmed and impressed by the professionalism and support from the team at Cloud 9. They supported the rental and subsequent sale of my house. They always respond quickly, listen to any concerns, explain everything that is happening at every stage, listened to any concerns I have had and always advised me with sound and fair advice when I had queries (which I had many of!!). They went over and above on every aspect of the needs I had with my property! I highly recommend thier service! Superb team and 5 star!!

   almost 3 years ago
2. Donna Govia ★★★★★

   It's been a pleasure liaising with Karanjit over the past couple of weeks. She responds promptly and professionally, via email, to my questions and concerns which only heightens the confidence I have in her to assist me in securing my ideal rental property, despite slightly unique circumstances. Thank you, Karanjit and Cloud9!

   almost 3 years ago
3. ziad fakhoury ★☆☆☆☆

   (FYI for anyone interested, I will forward the email chains, with sensitive information censored out, of my comms with cloud9 including all the ignored emails) They have not sent back my deposit, after I refuted their charge of 15 pounds for a "light clean" of the house even though we had someone deep clean it after we moved out. I asked for evidence they needed cleaning they pretended I never contacted them. I kept forwarding the email I sent before and they are just ignoring me. Can't wait to go to small claims court over this. EDIT: Only after I posted this review, did cloud9 reply to me, not providing the receipts for cleaning I am legally entitled to and evidence it was needed to be undergone. I will update my communication with them throughout this review so people understand how difficult it is to be working with cloud9.

   almost 3 years ago

1. Ade ★★★★★

   Brilliant, just brilliant. Cloud9 have been very patient with myself in this process of renting our current property. Rodney as well as the other staff members have been helpful, honest and flexible when working with us. It has allowed me to focus during a really busy period at work with peace of mind knowing that I have nothing to worry about concerning the property.

   almost 3 years ago

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