Red Brick Sales & Lettings Coundon, Coventry

Reviews

1. Aleena Suhail ★☆☆☆☆

   I had a terrible experience renting a property through this agency. The flat I rented on Creswell Place in Rugby was handed over in a completely unacceptable condition despite being reassured it would be professionally cleaned and cleared. From the day I moved in, there were serious issues: • Mice in the flat – a clear health and safety concern • Mould around multiple windows • Ventilation problems • Dirty dishwasher and fridge (the agent even admitted this in writing) • Landlord’s personal belongings left in cupboards and storage • Leaking tap and other maintenance issues Things got even worse in winter. In January, the heating and hot water stopped working during peak cold weather, leaving me without basic living essentials. The landlord was extremely slow and stingy with arranging repairs, which delayed everything. I was left without heating and hot water in freezing temperatures for far too long. When I finally moved out, they then attempted to charge me for cleaning issues that were actually pre-existing and even documented in the check-in report and emails from the agent. They even included mould removal in their cleaning bill, despite mould being present from my first day and repeatedly reported. Overall, this agency has been one of the worst rental experiences I’ve ever had. Poor communication, broken promises, slow maintenance, unsafe conditions, and unfair deposit claims. If you rent through them, document absolutely everything with photos and emails, because you will need proof. I would not recommend them to anyone.

   almost 8 months ago
2. Charlotte ★★★★★

   Patrick (Red Brick) was so helpful to my friend who is having issues with a tenant. He was so knowledgeable with all things to do with the rental/property/law/councils etc that he managed to calm a very anxious landlord and help steer her in the right direction thank you so much for your time, patience and continued support I would 100% recommend giving this guy a call with anything property related ................. I just wished we had contacted him earlier :-)

   1 year ago
3. James Lacey ★★★★★

   Great service from extremely knowledgeable staff. I started ‘managing’ some of my own properties and used Red Brick to find tenants and deal with deposit and contracts. But after realising it’s too much hassle to manage I now use them to look after everything. The cost is small compared to the value of my personal time and it’s just another cost to include in the rental business so no big issues. Highly recommended by me!

   1 year ago

1. richard white ★☆☆☆☆

   Started out well met with Kat who is the Director of lettings according to companies house , At the viewing I explained my current situation and this was relayed also to the Landlord. The house itself required a lot of cleaning & painting and various fixing. But we had agreed to do this at a reduced cost to the rent. As no one will accept this property in the condition it is in as we was told lots of viewings but no takers as mentioned by Kat. Then the goal posts then kept changing and the rudeness of the member of staff called Julie i had to leave it with my friend as was slowly losing my patience every time we spoke to Julie. So we was told that my Guarantor was not appropriate even though thousands in there account and a successful business owner. But can we pay 3months upfront to which we agreed and ready to pay. Next day (The Lovely Julie) said sorry cant do so goalposts changed again. As i work in a trade where i deal with customers this company is a Definite no in how to treat customers. Do not waste your energy money and time as not one bit of Customer service in what they do is unacceptable in changing all the time. If I could give a zero rating or even a minus one it would be.

   1 year ago
2. Kerrie ★☆☆☆☆

   I'm going to be as honest about this as possible went to view a property through this agent, all jovial and great, the house wasn't amazing but there was potential to make it so. Asked for deposit, rent, references and guarantor. Came back an issue with guarantor. And after repeated emails (as when you call depending on who you talk to you actually get help, others are flat out abrupt and undeniably rude) and email stated we needed a new guarantor or pay 3 months upfront. So we had 3 months upfront and emailed straight away. No response till the next day after calls and finally an email they had "talked to the landlord" who stated he needed the guarantor in place. I frankly don't understand how one day it's pay 3 months in advance the next day goal post change. So they told us they would reimburse the one week rent as a gesture of goodwill. It's not goodwill if you change the goal posts. I personally would avoid this place if you are looking to rent. Unprofessional doesn't even cover it. If I could give less than 1 star it would be zero.

   1 year ago
3. D L Thomas ★★★★★

   Red Brick has recently undertaken management of my property. After the former tenants vacated and left the property in a dismal state of disrepair, Red Brick oversaw its transformation and readiness for retenanting. During the process of redecoration Red Brick kept us informed on the property's progress with regular updates. New tenants were found quickly after property was advertised. Thank you Red Brick for your highly skilled and professional attitude! Thank you to Donna for all your support and your quick and informative responses to questions raised. I really appreciate your help and understanding and sorting any issues immediately. I would recommend Red Brick to any prospective tenants and anyone planning on selling their home.

   almost 3 years ago

1. Caroline Langford ★★★★★

   Fantastic experience yet again by Red Brick Sales & Lettings. The day before he was due to move in, my new tenant pulled out. Julie kept me informed at every stage when my property was re-advertised and new tenants have moved in today. Thank you very much Julie.

   almost 3 years ago
2. Prathamesh Dakwe ★★★★★

   It was an amazing experience, renting a property through Red brick. The entire application process went smoothly. I would like to thank, Julie for helping me throughout the process. And service is as well very prompt, like any concerns and issues are dealt instantly. I would highly recommend to use red brick's services for their housing needs. (Source : allAgents)

   almost 3 years ago
3. Waqas Ahmed ★★★★★

   This was our first time dealing with Red Brick as tenants. Julie was immensely helpful during the whole process. Whenever we had any queries, we always received prompt responses back. Overall, we are very satisfied with the service we received and are grateful to Julie for making our lives easier during the whole process. Thank you!

   almost 3 years ago

1. aram ★★★★★

   The entire team at Redbrick have been fantastic throughout our letting process. Everyone we have spoken to has been very informative, helpful, and above all kind. Especially Julie who has been incredibly responsive to all our queries and done everything she could to accommodate our requests! I want to highlight our move-in experience, which has been exceptional. I am very particular about cleanliness and spend a good week or two deep cleaning a house that has supposedly been "cleaned to a professional standard", but this has been the first time we've moved into a place where I haven't felt the need to clean anything! Everything was spotless, manuals and such were neatly placed in a folder, and the added touch of reed diffusers in each room made it feel like we were moving into a hotel. Our only minor complaint is that we weren't explicitly told that our offer had been accepted and spent a few days worried about the status of our application, though it could be argued that we should have clocked on when asked to complete reference checks and such. I couldn't be more pleased and am confident that Redbrick will be a delight throughout our tenancy. Thank you again, Julie & co.!

   almost 3 years ago

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