Tuffnells Parcels Express Bristol, Yate

Reviews

1. Maya van Hamel ★☆☆☆☆

   I had been told that on the day of delivery I would receive a message to give me a time estimate. I didn't get a message and therefore missed the delivery. The next day I had an email telling me that delivery would be attempted, so I stayed in all day but no delivery attempt was made. This happened several more times so I decided to email and let them know the best days to deliver. Again, I kept recieving emails telling me delivery attempts would be made but my delivery never materialised. On Sunday 16th of April (11 days after placing my order) I emailed again telling them the best day to attempt delivery and letting them know I was also available on mornings. Late Monday afternoon I received a picture from my neighbour. £150 worth of mesh had been left outside my house when I wasn't home. I wasn't due home for another six hours so luckily for me, several of my neighbours came together to carry my wire to one of their houses to keep it safe. I had not, at any point told them it was okay to leave it outside my address. I wouldn't risk it being stolen seeing as it's so expensive. I am really unhappy with the service that they've provided. I'm again going to have to inconvenience my neighbours to help me carry it back to my home address. This is not okay.

   almost 3 years ago
2. Toby ★☆☆☆☆

   Waited in 3 times all day and still no sign of my parcels - never use this company - still haven’t received them

   almost 3 years ago
3. H B ★☆☆☆☆

   Failed to deliver roofing kit for solar panels today. Left the largest item on the floor at the depot . When flagged they said sorry can’t deliver until next week even though 20 mins away. When I asked to collect they sent me all round houses to authorise collection and ended up failing to process the collection. I’m now having to cancel the job and leave about 10k of equipment stored in customers back garden for weeks until I can get the parts fitted. Bunch of useless clowns.

   almost 3 years ago

1. Farmer Kris ★☆☆☆☆

   Awful company, been wating for a next day delivery from the range, tufnells put off the delivery for 3 days. now today it is due to arrive, says someone must be in to receive item but the tracking gives no details of ETA just says it is loaded onto van. helpful. need to upgrade technology to allow people to have a idea of when it is arriving. in mean time, do not trust this company to deliver on time, paying for next day delivery was a complete waste of money as it has taken almost a week to get here so far.

   almost 3 years ago
2. NICHOLAS HARDY ★★☆☆☆

   The wife ordered table and chairs on Amazon. The table came first and the driver of Tufnells said that the chairs would be delivered on the Wednesday. As you can imagine the chairs never arrived on the Wednesday. So the wife sent a Email to Tufnell and Amazon. Then she received an email from Amazon and Tufnell saying that the chairs were damaged in Transit. So they sent 4 new chairs. But to be honest I don't know who was at fault.

   almost 3 years ago
3. Jon Tiltman ★☆☆☆☆

   Astonishingly incompetent. Didn't show up on the day booked, randomly arrived the following day (after I'd told them not to and rebooked for the day after) and the driver insisted I should have put a label on the package. He consulted with his boss on the phone and then sheepishly took my item. Following day they call me to ask if I want collection. I say no because it's already been collected. Hour or two later the driver arrives. Then, according to the tracking it was out for delivery, then it wasn't, then it was back at my local depot, then they lost it at the delivery depot, found it and lost it again. Then they reached the conclusion that they'd not even collected it in the first place. Currently they think they have it but they don't know where. Some products and services are cheap for a reason. This is one of them.

   almost 4 years ago

1. S SANTOS ★☆☆☆☆

   This company offered the worst customer experience I ever had in my life! I bought a product from Ebay, and the delivery date was set to Friday. After the order was processed, Tuffnells confirmed the delivery to Friday. I went to work on Wednesday and to my surprise there was a "sorry, we missed you" card. The card didn't contain a consignment number at all, in other words, there's no tracking of the product. When I called on Thursday to confirm if the product was going to be delivered, all I had was "we can't find your parcel". I called again on Friday, and was greeted by a very Arrogant "lady" that basically said that since I wasn't home the day they attempted delivery, they were not responsible for my parcel anymore. I had to contact the seller and ask for a refund because dealing with Tuffnells was just beyond frustrating and stressful. Avoid this company at all costs! Always check with the seller which company is responsible for the delivery.

   almost 4 years ago
2. Dan P ★☆☆☆☆

   Shocking delivery company...we waited over a week which was meant to be next day delivery. They had no idea where my item was even though it had been scanned by them in their depot. We had an email from them to say it was out for delivery...waited in all day. Advised it would definitely be delivered that day and nothing turned up. Waited another 3 days...and finally it arrived. But looking like it had been kicked about around a football pitch. Item was damaged...what a surprise!!! Worst company to deal with and very bad customer service..we are in 2020 and you still aren't able to track what time the delivery would be. Was not allowed to collect either. This company is a complete joke and I'm surprised they are still running

   more 6 years ago

FAQs