DPD UK Bristol, Pucklechurch

Reviews

1. Tom Davies ★☆☆☆☆

   Twice they lost my package, thieving gets.

   almost 9 months ago
2. james howard ★☆☆☆☆

   I was expecting a delivery today and was tracking the courier. At 1415, the driver was approx 10 min away when the status updated to “we missed you (ie attempted delivery and I was out)”. This was supported by a blurred picture of the pavement. Presumably the driver (Abdul) fancied an early finish in Friday so called it quits for the day. Appalling service for what they charge.

   1 year ago
3. Dávid Hancz ★☆☆☆☆

   I am extremely disappointed with the service provided by DPD. I entrusted them with a computer that I sold, paying extra for their insurance to ensure it would be handled with care. Despite this, the package arrived at its destination severely damaged. It was evident that the computer had been mishandled during transit, leading to significant damage. What makes this situation even worse is the fact that I specifically paid extra to cover any potential damage. Yet, DPD failed to uphold their responsibility, both in handling the package properly and in compensating me for the damage caused. This experience has been incredibly frustrating and disappointing. I expected a much higher standard of service, especially after paying for additional coverage. I would strongly advise others to think twice before using DPD, especially for valuable or fragile items. Their lack of care and poor handling of this situation has been nothing short of unacceptable.

   almost 2 years ago

1. Richard Marshall ★☆☆☆☆

   What an appalling service. My parcel was supposed to be delivered on Saturday. The driver reported it delivered when it hadn't been, confirmed by DPD that there was no photo and GPS showed the driver hadn't been at the address. 2 days later it was returned to the depot. The app informed me it was due for delivery that day, again no attempt was made to deliver the parcel. Messaged "sorry to have missed you". Now the parcel is being returned to sender. what an absolute joke. If you have options with your supplier please consider using a different company.

   almost 3 years ago
2. Tracy Chapman ★☆☆☆☆

   I wouldn't even give them one star absolutely shocking customer service and delivery service, do not use them for delivering your parcels

   almost 3 years ago
3. Nathan Taylor ★☆☆☆☆

   Wouldn't give them a star at all 4 times I have waited in for my parcel an every time they say we have tried to deliver but you wasn't in an not once have they knocked the door an send a picture of the inside of there van the biggest joke of a delivery company there is an when you ring customer service they don't do anything to help

   almost 4 years ago

1. Martin R ★☆☆☆☆

   I live 400 m from the depot. I can see it from my bedroom window, but they gave me a delivery hour window of 5 - 6 pm. Then they went to the wrong road / wrong house, and said I wasnt in !!!! Now my item is back at the depot, just outside my bedroom window. I might make a comedy film about this company :-)

   almost 4 years ago
2. Anni A ★☆☆☆☆

   I ordered perishable food in a cold package. I got a message the day before delivery saying that I would get a message on day of delivery advising me of delivery slot. I waited and waited. Finally got a message at 2pm telling me of my delivery slot at 9-10am! They left my package to melt on the doorstep of communal flats for more than 4 hours, and did not ring the bell. in full view of our busy road. I called customer service, they kept hanging up. When I finally got through to someone, she asked to put me on hold then hung up after 10 mins. This is worse than Hermes and DPD used to be good. I realise that many delivery services are busy. I don't mind waiting but offer some service and ring bells.

   almost 5 years ago

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