Martin & Co Newport Lettings & Estate Agents Newport

Reviews

1. John S ★☆☆☆☆

   GOT SCAMMED BY MARTIN CO Arranged a viewing with partner. traveled h for this property. . Really liked the property and offered to pay holing deposit. Told we cant pay it to the agent or at the property and we have to wait to see what the landlord says. Next day got an email that the laNDLORD IS HAPPY WITH EVERYTHING AND WANTS TO GO AHEAD and been sent a bank account to pay deposit. I went to the bank and made the payment. once we paid they gave the flat to someone else and kept my money

   almost 10 months ago
2. Ry T ★☆☆☆☆

   Waited until I'd paid the holding fee and then gave the apartment to someone else really unprofessional and now they not answering phone to send back the holding fee Would be wary sending them any deposits or holding fees because your gonna be stuck waiting for it back

   almost 10 months ago
3. Savi Elias ★★★★★

   Abigail was an absolute saint during our application process. She was bubbly, polite and professional during the viewing and took any concerns with care and reinforced a quality standard required for a property to be let by this estate agent. The property we viewed was partially finished at the time and she assured me that she made sure we would have everything done by the time we moved in should be be successful - And we did! Abi was as excited as we were to get the property and was so lovely in answering any and all questions we had surrounding the contract and what terminology meant. Despite my questions being basic, I never felt a hint of annoyance and every answer was prompt (even outside of normal hours!). Abi even rearranged the start date of our contract when we had mixed up the dates of a family members surgery. I can say with certainty that this experience would not have been the same without her guiding us and overseeing the process. I heavily recommend working with her to find your next home, she will go above and beyond for you!

   1 year ago

1. Festus Ijalana ★★★★★

   Lauren was amazing in helping my wife and I rent our apartment. She was there every step of the way, always quick to respond, and made the process completely stress-free. Her dedication and accountability are impressive. Highly recommend her!

   almost 2 years ago
2. craig gwillym ★☆☆☆☆

   Since the take over of the lettings dept by the new mangament the service and overall management carried out on my property dropped dramatically. There have been a significant number of failures over the past 12 months from failing to inform my tenant of changes / stating they had - then not being able to provide proof through to failing to inspect the property . Their mistakes have resulted in me having to intervene with my tennant ans take matters into my own hands … further to this their ability to communicate and speak to me as a customer is questionable at the least . After being charged for reports I had not requested and their inability to resolve matters I cancelled my contract which again was incredibly problematic. I would think carefully on allowing the Newport office to manage a property and have concerns over their compliance and ability to not only resolve matters that arise but also their inability should things require legal assistance etc .

   almost 2 years ago
3. Jordan Mcconville ★☆☆☆☆

   Will force you out of your home after advising the landlord to up the rent and try to squeeze as much money as they can out of tenants. Communication is pointless , unless you are a landlord they will treat you worse than a priest to a choir boy.

   almost 3 years ago

1. Belen Rodriguez ★☆☆☆☆

   Still wating for the repayment of my deposit, three months after leaving the property. They aren´t responding to my emails, and when they have done it has been very rudely and unpolitely. I think they stop caring as soon as you stop paying rent to their landlords.

   almost 4 years ago
2. Robert Kenny ★★★★★

   I have NEVER had any complaints about Martin & Co's service. I believe that my loyalty to Martins (I don’t use any other agents in Newport) is fully reciprocated by Neil Williams, the firm's Principal, and his staff. An excellent mutually respected business relationship and a lot of friendship also built up over many years. Absolutely no hesitation in recommending Martins. Robert Kenny

   more 6 years ago
3. Michael Ward ★★★★★

   The overall experience and handling of everything from start to finish has been first class! The gentleman Nick who I first viewed the property with was courteous followed up on everything and even the one small plumbing support I asked for upon moving in was dealt with promptly by the back office staff. Certainly a massive improvement on the last local agency I used. I would highly recommend !

   more 6 years ago

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