Dr Mihai is very talented, caring and diligent. He goes above and beyond in his work and I am very grateful to have him nearby. I cannot recommend this practice enough!
We recently moved to E17 and feel so lucky to have this great vets around the corner from us. One of our two cats has (unfortunately) become well acquainted with Pets Clinic and they have given us the best care. Honest, transparent and reliable small business who really care for our pets.
Brought in an elderly stray cat that had been dumped to see if he was chipped. The young lady at the reception and the younger vet were both very helpful and kind but the older vet was very rude and aggressive. First he suggested I leave it back on the street - despite acknowledging it was elderly and neutered, and therefore likely to have been a dumped pet - and then he rudely asked me why I brought the cat to him when my own pets are registered elsewhere (I had brought this frail cat to the nearest vet I could find in my bare hands). When I asked if I could leave him there for an hour or so while I contacted some local charities, he shouted and told me he was done talking to me and to get out. I won't be registering my pets with someone who is so dismissive and hostile to both people and animals in need. I can see from other reviews that this vet has a tendency to shout so maybe he should look at tackling his anger management. Edit: I can see they've as usual replied on the defence. Nobody else was in the consultation room for half of this encounter, so not sure why the practice manager is disputing it as if they were there. Nor is my issue with the vet following protocol around caring for strays, simply his attitude. Others can judge whether they think I, along with the many other reviews noting this particular vet's attitude, am making this up for no reason!
I have been a loyal customer at Pets Clinic Veterinary Surgery since 2011, and my experience has consistently been excellent. The veterinarians and staff are truly exceptional, creating a warm and welcoming environment for both pets and owners. Daniella, Mihai and Vasile, in particular, are outstanding with my cats, making every visit a genuine pleasure. The communication skills exhibited by the entire staff are exemplary; they ensure that all my questions are answered and that I feel informed about my pets’ care. Moreover, the clinic itself is impeccably clean, which adds to the overall sense of professionalism and care. The team is always accommodating to the unique needs of their customers, demonstrating a commitment to excellent service. Overall, I highly recommend Pets Clinic for anyone seeking compassionate and professional veterinary care for their furry companions.
I visited the surgery yesterday with my cat. The cat has been very sick with ongoing treatment. I asked the Vet a series of questions out of concern for my cats welfare. It was totally unbelievable how he reacted to this. He was extremely aggressive and told me "how dare you ask me such questions" "I have worked for 28 years, I do not need to answer to you". He trivialised the cats condition and continued to shout at me. Just so everybody is aware I asked in his opinion did he think the cat was going to heal? To which he took great offence. Really? His behaviour was absolutely shocking, with rants about how senior he is blah blah. The only thing that has made me feel slightly better is I see how many complaints there are here about him. And also the defensive replies. What a nasty man!
There are no words to describe the professionalism, kindness and accuracy that DR. Mihai and his team has sownn to our 1.5 years old boy cat Batman. We found the clinic in a moment of complete desperation after a week of hell. Batman was taken in on the 22nd of January to the emergency services as he couldn't pass urine and looked in so much pain. He was released of pressure for a couple of hours, the next morning we took him to his regular vet. Batman was kept in for a day, got unblocked and sent home in a huge cage with catheter, urine bag and IV tube. But was still blocked... another trip another day the 3d total anesthesia and still no signs of improvement. Our bill reached the roof at that point because of out of hours pay or die situation. When we went as an emergency case one more time, in the clinic's opinion there was nothing left to be done, there where 2 things that has been repeated to us on and on since we 1st visited this clinic, if you cannot afford the payment we will take Batman in our full custody, make him well and re.home him or euthanasia. At one point 3 people tried to convince us to put Batman down. We had 2 visits to DR Mihai's clinic in which he went far and beyond to make Batman well. Checked on us at all times, Batman had surgery where his bladder was cleaned, appropriate diet was given and utterly explained to us as it was the best treatment for him. The costs where very affordable considering the previous clinic. So yes!!! We strongly recommend Pets Clinic and DR Mihai! Take your pet there with no doubt! Batman is now recovering well. DR Mihai still checks on us and tells us to return at any time if in any distress at all as there is a long journey until putting Batman down can even be considered an option!
Great vet, good price, lovely receptionist, and managed to heal my sick cat very quickly. However, I do think their defensive reactions to negative Google reviews is really quite surprising and off-putting. Perhaps they were quite stressed during COVID because they were one of the few places accepting new pets and they should be commended for that.
I have nothing but praise for MihAi and his team. I had to pts my beloved cat and dog last year. Such empathy and understanding I have never got anywhere else. Very fair prices , no long waiting for appointments. I run a cattery and would never go anywhere else. So glad we were recommended First class service at reasonable prices.
I cannot praise this clinic and Dr. Mihai enough. Our 5 year old Siamese cat Sven was suddenly diagnosed with acute kidney failure and spent 3 nights on IV fluids in Medivet Kensington. On the fourth day, they almost coerced us into having him euthanised, refusing to give him any more treatment (we have insurance so money wasn’t an issue) although his kidney scans were fine and they couldn’t find out what was wrong with him. He was still eating and clearly happy to see us. We said we would take him to the RVC, but they told us they would say the same thing and charge us a lot. When we took Sven home to seek a second opinion, they called RSPCA and told them we were making Sven suffer by prolonging his pain, and the RSPCA people even came to our home, harassing us. We were so scared and desperate. Then a friend of us recommended Dr. Mihai and we took Sven to the Pets Clinic. Dr. Mihai told us he’d do everything in his power to save him and started his IV treatments again. This time the RSPCA and veterinary police started hounding Dr. Mihai by phone, probably at the request of Medivet, asking why he was trying to save an animal that Medivet wanted to put to sleep. Still, Dr. Mihai didn’t give up. He was always reachable by phone, constantly checking how Sven was, while always reminding us to be hopeful but also realistic. After a week of IV treatments Sven started to improve and he’s doing better and better on every check-up now. If Dr. Mihai hadn’t been there for us, Sven would have certainly been dead now. I’d like to thank him from the bottom of my heart, and also the staff at the clinic who were incredibly kind and loving to Sven. At his worst day ever he peed in his carrier bag on our way to the clinic and by the time we went to pick him in the evening they had washed his blankets and everything, which was massively touching. Thank you Dr. Mihai and Pets Clinic ❤️❤️❤️
Pets Clinic Veterinary Surgery is located at 134 Forest Rd, London E17 6JQ, UK
You can contact Pets Clinic Veterinary Surgery at +44 20 8928 9999
You can find directions to Pets Clinic Veterinary Surgery by following this map link
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