Never answer the phone when ringing changed the time of opening to fit a lunch hour without any notification on door or web site where's the customer's care leaving them outside in the rain waiting
Never answer the phone then when you call in person for prescription they tell you to come back the following day, no way, I've been ringing for 3 days I want my tablets today !
Never used this pharmacy until today 07/09/22 , it was for click & Collect .. I rang before going and the phone was answered in a very acceptable time so maybe my opinion but others saying the " phone is not answered " maybe are the social media " I want instant crew " and think they are entitled to an answer on the first ring ? Went to the pharmacy to pick up my click and collect and the lady was polite and even asked was i the person whom rang early . 1 Phone was answered and polite 2 click and collect was fine and experience was good .
Really bad attitude and no customer service at all . Went there today to pick up a prescription, was not ready and will only be ready in a week , absolutely nothing wrong with that . But the person delivered the information with a nasty attitude, told me if I have a problem to speak with the surgery , and by the time she was finishing the sentence , she was already tuning her back and walking away . I haven’t complained , I haven’t questioned why it wasn’t ready , nothing at all … why the attitude ??? Spoke to me like I was bothering her and like she was doing me a favor … Is that what customer service is about ? Aren’t you there to serve the customers ? Threat people with respect at least . If you hate being there or just hate working with people , you should not be there .
Had an emergency today where my wife did not have all her tablets delivered. My usual pharmacy was shut so rang Lloydspharmacy hoping they would get me out of this pickle. Spoke to Jackie over the phone and she was so helpful and supportive. I then went to the shop and Jackie and Benjamin helped me with an emergency amount of tablets. Life savers.
More interested in what they were having for dinner than serving customers. I was waiting at the desk for 5 minutes in full view before they decided to wrap up their conversation and serve me. They ignore the phone too. There are much better pharmacies in Newport, don't bother with this one.
Brilliant pharmacy. Unlike other pharmacies no absurd waiting time for special order medicines that other pharmacies say will take 2 weeks whereas this one gets it to us within a few days. And any issues we have faced before here haven t lead us to excuses like previous pharmacies. But rectifying the issue effectively and efficiently. Will be with these for quite some time. 10/10
Dreadful shop, waited ages to be served as staff were discussing an all inclusive holiday to Portugal and how much spending money to take and the best day trips! All very nice when shop is empty but not while queues are forming for prescriptions. Also the medication I was collecting is now reclassified under controlled substances and I should have signed script, I wasn't asked and when I pointed this out assistant laughed and told me that's not the case. Shop is well stocked but the staff let it down badly.
LloydsPharmacy is located at 156 Mendalgief Rd, Newport NP20 2NT, UK
You can contact LloydsPharmacy at +44 1633 223108
You can find directions to LloydsPharmacy by following this map link