Shocking experience ongoing issues prescriptions not ready cant find prescriptions that have been made up wait time excessive will be changing pharmacies
I was previously with knights in a different pharmacy(for 2 years), they agreed too taks my dosette box on here there phone is 'broken' so everytime surgery ring no answer, same as us everytime we rang no answer then my carer having too wait for an hour at a time. They have also taken my money for my dosettes till the 8th of Jan also!!. Now I got 4days left in my dosette and finding somewhere else 3WEEKS they have had I am on a box for a reason but they could not care less and said "where glad too get rid of it too be honest with you as we are short staffed anyway and have too much on" could of said that 3 WEEKS AGO!!! Not till MY MEDS NEARLY RUN OUT. Awful attitude too have!!!!
I recently relocated to the Gaer and this pharmacy is located opposite my new home, making it both local and convenient, especially as I don't drive. In my personal experience, all the staff I've encountered and dealt with, are always friendly helpful and professional. I'm more than happy to award it a 5 star rating and a 100% positive review.
Never answer the phone. Looking after vulnerable in their own homes and this pharmacy continues to make mistakes with prescriptions and 'forget' to send out important medication. Already reported this shambles of a place to the pharmaceutical council. This place needs to be shut down immediately.
Absolutely shocking service don’t waste your time, not able to fufill a script in 5 mins before closing for an hour for lunch? Me and one other customer in the shop. I’m stood with a poorly child they expect me to walk back up in an hour when it’s ONE ITEM, I understand the way pharmacy’s work with ACT and things and still see absolutely no reason I was turned away! This isn’t the first time I’ve received such awful service, they are slow and have absolutely no urgency about them. You sit there for 30 mins regularly waiting for silly things. It’s a shambles and embarrassment to pharmacy.
The phone never answered have been trying for 5 days after every 6mins it cuts out. Dreadful for an old person on her own relying on my prescription arriving in time, It’s caused my B/P to go sky high as with no tablets I panic. Please advise, is it best cancel this chemist or are they all the same. As if this is going to happen all the time I can’t cope.
Prescription service and delivery at this pharmacy for me are second to none . Never have a problem . I had a script put through their door at 8 30 this week and at 12 15 the same day it was delivered to my door . Excellent !!!
Shocking service and attitude by the Pharmacist. Countless issues fulfilling a simple prescription each month which he blames the surgery for but in actual fact was down to their utter ineptitude each time. Now refusing to complete online prescription order. Shambolic at best, unprofessional, rude and incompetent at worst.
Poor service. The phone never gets answered. I find myself taking multiple trips there in the week to just get all of my prescription items instead of receiving it in one time. This is unacceptable..
I am posting this review on behalf of myself and my husband, and I will start by saying that if it were possible to award a zero rating we would, without a doubt. Staff are unprofessional, incompetent and show a woeful disregard for the care of their customers. They should start by taking a long hard look at their own obvious shortcomings before placing the blame for the breakdown in the relationship between pharmacy and customer. They would also do well to recognise that by choosing this particular occupation they have a responsibility for the care of the health of their customers, who are reliant on repeat medication, on time, every time without question. Instead we experienced a lakadaisical attitude, with a good measure of disrespect thrown in. When things go wrong they couldn't care less and are prepared to leave a customer without repeat medication for an entire weekend, without so much as an effort to rectify matters. Like I said couldn't care less, and that's just one example of how they are incapable of doing their job to the standards that should be expected of such an organistion. Needless to say a formal complaint is being made. If they bother to read this review at all, then I would anticipate that they will deflect the blame from themselves entirely, without a hint of an acknowledgement for their own shortcomings or an apology for the stress and inconvenience caused to myself and family. However anything other than a full acknowledgement and apology would be a complete pack of lies.
Gaer Pharmacy is located at 51 Gaer Rd, Newport NP20 3GY, UK
You can contact Gaer Pharmacy at +44 1633 264599
You can find directions to Gaer Pharmacy by following this map link