Covéa Insurance Insurance Agency in Halifax

Reviews

1. Jamie Millington ★☆☆☆☆

   I'd give no stars if I could. Someone drove into my car whilst it was parked outside my house, my car then shunted forward into my partners car, we were both asleep in bed at the time. Thankfully no one was hurt. All 3 cars written off. My partner and I started negotiations through our insurance. I received a call from Covea who wanted to deal directly with me, they told me it would work out cheaper for them regarding rental car etc.... What a mistake that was. They made me a derisory offer for my written off car, I rejected it, then they made a slightly improved offer which I reluctantly accepted. They insisted the rental car had to be returned within 7 days of the first offer, meaning it had to be returned the day after the second offer. They left me with no car, my 17 year old daughter who works part time after college has had to get taxi's home from work at 11pm and I have been restricted with my own travel and had to cycle from work. Meanwhile, my partner received a decent offer and kept the rental car until she her offer had been settled and she has got a new car now. 2 weeks later and I'm still without a car. Next time I will continue with my own insurance and steer clear of covea. The settlement amount is not enough to buy a replacement car for me so now I've had to resort to taking out a credit card in order to afford one!! Thanks for nothing covea!!

   almost 7 months ago
2. Benjamin ★☆☆☆☆

   Made a claim after a collision with a deer. Was meant to have my car collected and get a courtesy car in return. They never showed on the agreed date. Followed this up to be told there were some issues and I would have to wait 10 working days.. for some reason. No contact. So I called. Was told my car would be a write off even though it had been sat on my drive for over 3 weeks. The service has been absolutely appalling. I haven’t had a car for so long now. What I pay for insurance for is beyond me. Disgusting service. Avoid this company

   almost 7 months ago
3. cindy c ★★★★★

   I range Covea today to make a claim for my Dad's car crash. The man on the phone was really helpful. When I had connection issues he even called me back and explained the whole process. I then got a link to upload the photos. I have yet to get the car fixed as I am on holiday soon so will come back to write another review. So far I am impressed with the service.

   almost 8 months ago

1. Michael Warren ★☆☆☆☆

   I’ve been with Covea(Peter Best) for a while, but my recent experience has been appalling. I had an accident over a month ago and still haven’t received any update on the status of my vehicle. To make things worse, I’ve been left without a courtesy car for the entire period, despite this being part of my cover. I’ve emailed and called several times, only to be passed around different departments with no real answers or accountability. It genuinely feels like they’re delaying the process to avoid providing a courtesy car. For an insurance company that claims to care about its customers, the lack of communication and urgency is unacceptable. I would strongly advise anyone considering Peter Best to think twice – when you actually need help, they’re nowhere to be found.

   almost 8 months ago
2. Ben Deighton ★☆☆☆☆

   I thought I’d review this company on the speed of judgment so far, it’s been (at the point of review) 3 weeks since my roof blew off from storm damage, 2 roofers recommended the rest of the roof to be taken off to be able to repair the damages to the felt underneath and also ensure each tile is nails back on to ensure it’s back to full strength. I got 2 quotes as requested and the insurance said, basically is there a way it can be patched and to get 2 more quotes to have it patched. Bearing in mind I’ve got a hole in the roof and if we have a downpour the water goes right though from the 4th floor to the ground floor. I replied to the email explaining this in depth and I got another email back saying they aim to reply within 2 days.(automated reply) 5days on and still no reply. I’m questioning why we even have insurance at this point because it seems it’s just a con..

   almost 9 months ago
3. Stephen Hull ★★★★★

   Very pleasant experience dealing with Sam, as opposed to some of his other colleagues where promises and assurances have not been followed up or promises adhered to. I’ve had to chase Covea quite a few times before dealing with Sam, however he’s been a very decent guy, straight forward, knowledgeable professional. Overall a very professional supportive experience with Sam as opposed to often having to deal with “screen readers” who nothing !! Steve

   almost 3 years ago

1. Ian Holloway ★★★★★

   Had to make a claim with our car insurance company (Covea/Provident) . Not having had to do this before, was extremely relieved to be assisted by their claims operative Amie. She was very patient, informative, explaining anything I didn't understand and generally putting my mind at ease instilling a confidence for my immediate concerns. I am glad that I had renewed my policy with this company with me knowing that I will receive such excellent attention if required in the future. Thank you Amie again.

   almost 3 years ago
2. R W ★★★★★

   Connor was Excellent!! Very clear, very straightforward, very professional. Answered all my questions. Goodness, a pleasure to deal with (esp, relative to people from other ins companies I’ve spoken with in the recent days).

   almost 3 years ago
3. Lisa Yates ★★★★★

   I usually do not leave a review, but on this occasion feel that it’s been well deserved. This review is for Aimee Owen who has just been fantastic. Aimee is a credit to your work force because she cares and goes that extra mile. Every time I have contacted her she has been helpful and gone out of her way to assist. Lisa Yates

   almost 3 years ago

1. Master Luke ★★★★★

   Our handler Samuel Peters was very kind and super helpful in my difficult situation, despite the bad occasions that has happened he managed to make me smile by being both humorous and supportive, couldn't appreciate the help anymore, definitely a helpful and great guy!

   almost 3 years ago

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