Bought a cosmetic bodywork ins policy for a brand new Audi, some elephant bird deposited leaving cosmetic marks…called insurance…that’s right NOT COVERED, save your money it’s very poor cover !! Local body shop sorted no issue and cheap !!
Do not use this company as a warranty provider! They will try and get out of valid claims. Once challenged they eventually overturned the rejection decision but only after continued persistence. RAC warranty recommended instead.
3 years of paying into AutoTrust warranty and they failed me when it mattered most. My Vauxhall Crossland suffered a confirmed piston ring failure, diagnosed by Advance Vauxhall (their own approved garage) with official oil consumption testing. Even Vauxhall agreed to pay 50% of the engine replacement cost — proving this was a serious mechanical failure, not wear and tear. AutoTrust refused to pay, ignored updated evidence, and went silent for weeks — even after promising a field engineer visit. They have not responded to me or the garage since 28 July 2025, and my policy expires 15 August. This is deliberate delay and avoidance. I've filed formal complaints with both The Motor Ombudsman and the Financial Ombudsman. I would not recommend this warranty product to anyone based on how I’ve been treated.
If you purchase any sort of cover from this company, whether directly or via your dealer, don't expect a quick response if you subsequently wish to cancel the cover after selling the car. 3 year cover (£1000+) cancelled after 2 years and it takes 28 working days, NOT 28 days, to sort out the refund. After 7 working days; nothing done according to Autotrust Customer Service. I was promised an email within 2 or 3 days to confirm the amount to be refunded, but nothing arrived. Not surprising with the lack of any work on the matter.Don't seem to understand why I want my money back so quickly! Even the DVLA refunded my car tax within 4 working days! Why is customer service, in general, going down the pan. Maybe too many job cuts and young , cheap, poorly trained, labour in place?
5 star service from start to end. I cannot rate this warranty company highly enough. I do not understand why they are rated low as they are one of the best warranty companies in the UK. They fully repaired my families Jaguar F Pace S which needed a full engine rebuild. All covered under the platinum warranty plan. again a full engine rebuild was all covered under the platinum grade warranty plan. Now with all warranties, they are obviously not going to pay everything but I think they are very fair and the gentlemen I dealt with were all absolutely top chaps who were very fair. Polite, not once antagonistic and at the end of the day did their best to protect their business and myself as a customer. I won't say it was an easy thing to do to get this repaired as that would be facetious, but it was absolutely fair and they are absolutely willingly to work with you as a customer to look into and repair any issues. The only thing I paid was private diagnostics to prove the issue. This was a small cost I was happy to pay initially to get the claim moving. I cannot rate you highly enough and thank you enough for your amazing service. I bought the platinum grade warranty on the Jaguar which we purchased second hand. It came with the autotrust warranty and we continued to renew the policy each year. It was not exactly cheap, we paid nearly a grand a year in fees but at the end of the day it was worth every penny. I would reccomend buying the best quality plan you can afford. Get as much protection as you can, and ensure your car is well maintained. Don't skip oil changes and make sure wear items are replaced regularly. If you do the above. You will be well placed for recovery should the worst happen. Thanks so much to the Autotrust team from the Khan family. We will continue to buy your products for our other car. Merry Christmas. Thanks Dan
Phoned to cancel a Gap Insurance policy and it did take a while to answer but Johny was very helpful and understanding. Thank you. A+
Only giving one star because it’s impossible to give zero. Absolutely no response to correspondence despite chasing - very poor customer service
I DID NOT AGREE TO THIS INSURANCE!!!!! When purchasing my vehicle from the dealership, they offered to set up this insurance for me but I just requested for them to send me some more information and I’ll think about it. Two weeks later and I get an email saying a direct debit has been set up for insurance with this company. I called them and cancelled explaining that I did not give the dealership permission to set this up for me. They were happy to cancel and I received confirmation of cancellation today. A mere 8 hours later and I get a new email, confirmation of setting up a new policy with this company!! Absolutely ridiculous that i have now had two policies set up WITHOUT my permission.
As a repairing garage, they dealt with the claim quickly covering labour costs fairly and provided good quality components on the same day as the claim was submitted. Staff on the phone were polite and helpful. Overall a very easy company to work with
Probably the worst insurance out there on the market selling their products through car dealerships. Most of my claims have been denied without a proper explanation of why, they simply don't pay out for what they claim to insure. Don't be caught out by taking on their policies, rude, obnoxious and unhelpful in every category
AutoTrust is located at Jubilee House, Mid Point, Thornbury, Bradford BD3 7AG, UK
You can contact AutoTrust at +44 344 573 8002
You can find directions to AutoTrust by following this map link