Capital Cabs Taxi Stand in Cardiff, Rumney

Reviews

1. Layla Dot ★★★★★

   We had such a lovely experience with our taxi driver, Garth Williams (Licensed Cab 690). My mum uses a wheelchair and normally booking a taxi can feel like a nerve-wracking experience, never knowing if it will actually be suitable or if we’ll be left struggling. But Garth was fantastic from the moment he arrived. He didn’t just wait in the car; he came straight to the door, helped us get the wheelchair out, and made sure my mum was comfortable and safe. On the journey, he was so kind and friendly, and we had a lovely chat that really put the world to rights. It made what could have been a stressful hospital trip so much easier. Thank you, Garth, for going above and beyond. We’re so grateful.

   almost 10 months ago
2. Mckenzie Kehel ★★★☆☆

   I get picked up from school and dropped of back by this company the driver was nice but the taxi wasn't the best the gear stick was all ruined and broken the seats were uncomfortable and dirty there was a cracks in the inside of the taxi

   almost 11 months ago
3. Freddy Borch ★★☆☆☆

   Not very helpful new driver I contacted them and asked for help told me if you can't send emails your best of sticking to security. Not everyone is good with technology.

   1 year ago

1. Alice Coates ★☆☆☆☆

   I had an appalling experience with the operator when trying to book a taxi to pick me and my mother up from a multistorey carpark in Cardiff. Despite me explaining to him (Welsh man), that I was disabled and unable to walk very far, he ignored that, saying it's not important to him, and didn't let me speak, shouting over me when I didn't understand where I was supposed to go for the taxi to collect me, and gave me abuse and then hung up, leaving me and my mum completely shaken up and stranded in a city we don't know with no help whatsoever. I was left feeling abused and terrified and quite frankly ruined the rest the day. The taxi driver who eventually arrived where we were waiting for ages, barely apologised or acknowledged the issue. I am disgusted and horrified that such a widely used service can get away with treating vulnerable people to appallingly. Terrible, terrible service!

   1 year ago
2. Nataliia Queen ★☆☆☆☆

   I was a regular customer. Yesterday I tried to book me a car. I needed it only in two hours. But operator( woman) didn't even tried to hear the details. Only she heared the address, just told no cars in this area. When I tried to ask her to listen the details, she started to shout rude to me. I NEVER got so terrible disrespectful treatment. Taking customers for granted. I tried to call back and talk to other operator, but she picked up the phone and told I will never have a car with them. And I don't even want it anymore. Disappointed. Even one star is too much for such operator.

   1 year ago
3. H M ★☆☆☆☆

   Booked taxi 36 hours in advance to drive from home to Cardiff Central - l explained l was going to catch a train at a specific time - when the taxi did not turn up l telephoned the reception to be told there were no taxis - l asked when would it be available to the reply" l haven't got a crystal ball " l replied but l ordered it - to which she said " do you want me to cancel it" - l had to drive myself and pay 50 pounds to park the car - horrendous

   almost 3 years ago

1. Rosebud Haarhoff ★★★★★

   I booked a can from my address to go to our Yoga class. The driver was perfect! We talked all the way to Fairwater he was wonderful very nice and caring. He called the Office and helped us to book our return. Wow the return driver was also a very polite gent. Lovely well done. I just had to share this!! Yoga class todayYoga

   almost 3 years ago
2. Barry Williams ★☆☆☆☆

   We booked a taxi on the app, My wife phoned to confirm the booking it had gone through, was meet with a very rude lady, who said that it shouldn’t have been expected as the distance was to far away(talbot green back to Cardiff hardly what I would think is that far), was no apology that it had, had we not called to confirm and excepted the online booking we would have been stuck and unable to get home this evening. Surely the point of a taxi firm is to pick up people from a somewhere and take them to a destination for a price that reflex the distance and time it takes!!!!

   almost 3 years ago
3. mkmkmk ★★★☆☆

   The call handler was polite, the car arrived on time - actually slightly early. The car was dirty, I didn't really even want to sit on the seats. The driver was not friendly, he didn't wear his seat belt. It cost more than Dragon taxis for the same route, I also couldn't see the fare display machine, the driver just said the price. I like to be able to see the fare on the display.

   almost 3 years ago

1. Ida Faal ★☆☆☆☆

   Would not recommend to book especially when you have to be somewhere on time. Booked at 10:00 for 10:15, they accepted and didn’t show up. When I called to find out what happened, the guy was very rude on the phone and hung up. I called again and no pick up. I had to use someone else’s phone just to be told the taxi had been stuck at city road for a long time. I had to book dragon taxi who showed up within 5 minutes. Again calling to cancel my trip, took another 10 minutes and finally had to put my phone on no caller ID just for the same guy to pick and say the taxi was still stuck on city road. Absolutely terrible.

   almost 3 years ago

FAQs