Hastings Direct Leicester

Reviews

1. Rob Prince ★☆☆☆☆

   They send emails 3days before christmas demanding things that already have be sent to them. They lie about their opening times. The website is wrong, theyre un contactable they lie and they mislead. Wouldn't touch them ever again. They also send threatening messages using fighting language, then proceed to close up shop and forget theyre supposed to talk to customers. Website says your open but your not Spend 10minutes going through GDPR nonsense then say were closed when the website says otherwise. Utterly useless and borderline criminal

   almost 7 months ago
2. Cover Ripper ★☆☆☆☆

   My experience with Hastings Direct has been nothing short of infuriating. Their renewal process feels deliberately designed to overcharge loyal customers with massively inflated prices, hoping people won’t notice or won’t have the time to challenge it. It’s a disgraceful way to treat anyone, let alone returning customers. I questioned the renewal price because it was blatantly unreasonable, and instead of any real help or honesty, I was met with dismissive responses and pressure to just accept it. It’s hard not to feel scammed when a company knowingly pushes an overpriced renewal while pretending it’s “standard procedure.” I paid because I needed the cover, but I won’t forget the way this was handled. Companies like this rely on sneaky tactics and then hide behind polished reputations. And to be absolutely clear: if this review gets taken down, I will post it right back up. Companies often challenge negative reviews to make themselves look good, but I’m not going to let my experience be buried. Avoid Hastings Direct if you value transparency, honesty, or basic respect.

   almost 8 months ago
3. CJ FITNESS ★☆☆☆☆

   I had an awful experience with Hastings Direct on 25 November 2025 when making a windscreen claim under my policy. After a bird shattered my windscreen while driving to Crawley, I contacted Hastings Direct and was transferred to their partner, National Windscreens. Despite being reassured that my case would be treated as a priority for same-day repair, I received no updates for hours. Eventually, I was told no repair could be done until 1 December — completely contradicting what I was promised. I had already paid my £135 excess, which still hasn’t been refunded (now the 27th November) When I called Hastings Direct again for help, the representative was dismissive and rude, even though I was clearly distressed and stranded 90 minutes from home. I was bluntly told to “sort my own way home.” This is unacceptable. As a loyal customer, I expected care and professionalism, especially in an emergency. Instead, I was left unsafe, unsupported, and forced to pay £336 for an independent repair, plus losing a day’s work (£150). I also would like to add, that this is being investigated but I have been told I may only be paid £95 back from the £336, despite them happily taking £135 from me with no work done, and expected me to be stranded? How on earth is this 24/7 support? This experience has completely destroyed my trust in Hastings Direct. I hope they take responsibility and improve their service urgently. I will be looking at changing insurance providers going forward, as I do not feel supported.

   almost 8 months ago

1. emily ★☆☆☆☆

   EXTREMELY DISAPPOINTING i’m writing this review to warn others about my experience with hastings direct and their youdrive telematics policy. my policy was cancelled unexpectedly, with the company claiming they had not received any driving data from my app, even though my bluetooth was switched on and connected for every single drive. i made sure to follow their instructions carefully from day one, so this accusation made absolutely no sense. to make matters worse, hastings direct also claimed that i never contacted them to resolve the issue. this is completely false — i had in fact reached out multiple times about the problem, both through messages and by phone. despite my efforts, they failed to respond or provide any meaningful support before abruptly cancelling my policy. when i finally managed to speak to someone over the phone, i was met with an extremely rude and unprofessional customer service representative who seemed completely uninterested in listening or helping. instead of offering a solution or even acknowledging their system error, i was spoken to in a dismissive and unhelpful tone, which made an already stressful situation even worse. the most frustrating part is that i did everything right — i kept my bluetooth connected, i followed their policy requirements, and i reached out for help the moment i noticed an issue. despite this, i was punished for something entirely beyond my control. hastings direct’s handling of this situation has been appalling. their telematics system clearly has serious reliability issues, and their customer service is unprofessional and unwilling to take accountability. now i’m left with a cancelled policy on my record through absolutely no fault of my own. i would strongly urge anyone considering hastings direct to think twice before choosing this insurer, especially their youdrive policy. it’s unreliable, poorly supported, and the company shows no care or responsibility toward loyal customers.

   almost 8 months ago
2. Mahmoud Ghorbani ★☆☆☆☆

   ⚠️⚠️⚠️AVOID⚠️⚠️⚠️ I am writing this review to detail a significantly negative experience with Hastings Direct concerning a telematics (black box/tag) policy that resulted in the unilateral cancellation of my insurance and excessive charges. Prospective customers, particularly those considering a telematics product, should be vehemently aware of these issues. The core of the issue was a monumental failure in service delivery. The policy required a telematics tag to be sent and connected within 10 working days of the policy start date, as stipulated on their website. The tag was never delivered. Despite this clear service failure on their part, the company unilaterally cancelled the policy after only 14 days of use. When I contacted them, I was met with uncooperative and contradictory customer service. They refused to reinstate the policy and attempted to shift the blame, stating I should have checked an email notification regarding the non-receipt of the tag—an email which I can confirm was never sent. The customer service agents offered excuses rather than solutions, effectively punishing the customer for the company's own breach of contract. The policy cancellation led to the most concerning issue: an excessive and unfair cancellation charge. For only 14 days of cover, the charged amount was grossly disproportionate to a reasonable daily pro-rata rate. The company refused to cooperate on adjusting this charge or offering any fair resolution. I urge potential customers to exercise extreme caution with Hastings Direct, especially regarding their telematics policies. The combination of service failure, unilateral policy cancellation, misleading communication, and uncooperative handling of excessive charges demonstrates a deeply flawed customer experience. I highly recommend seeking insurance elsewhere to avoid similar future complications

   almost 9 months ago
3. Mo Mehmet ★☆☆☆☆

   Took a policy out on 05/01/23 was due to start on 30/01/23. Couple of hours later a policy was available by Hastings which provided me better level of cover and was cheaper. I took the better cover and cheaper policy out. Called in 06/01/23 to cancel the original policy I took out. Every consumer has the right to a 14 day cooling off period. When I tried to cancel my policy I was told I would be charged £20. I put in a complaint but was not told why I was charged £20. My question is my policy hadn’t started with Hastings, they hadn’t added me on the motoring insurance database as I have cover else where yet. So not sure why they have ripped me off by £20. Don’t use this company……… was told I would get a refund within 3-5 working days for the first policy I put in. 5 days later still awaiting refund. I had to call in and chase where my refund was. Was told I need to check with my bank, turns out the refund hadn’t been processed properly, and people out there pay extra for call centre support. Absolute shambles. Cos Tassou Let me know when your going to be refunding me £20 and an explanation on why your charging me £20 for a policy which hasn’t started yet!

   almost 3 years ago

1. Alex Millard ★☆☆☆☆

   A joke of an insurance company. Will never use again. A complete shambles. The process to get additional information in not in there terms and conditions. They they impose this at a later date. Letter received 10 days after sending then my policy was cancelled within 8 hours of receiving the letter. Useless customer service, who don't know there own policy's. Social media team who send you to the wrong departments. Unable to send out receipts for additional payments needed. Would advise everyone to stay clear! They are the cheapest on the comparison sites for a reason!

   almost 3 years ago
2. R Beauty ★★★★☆

   I was with Hastings for a year, no accidents so I had no problems. I turned off the auto renewal about 3 weeks before my insurance ran out, as I didn't realise you're automatically placed on auto renewal, so always check this. But it's been a stress free year so thanks. I didn't renew with them as it was only £1 cheaper which I think is unfair considering I was with them for a year and didn't have to call about anything. But besides that they're alright and everything was pretty straightforward

   almost 3 years ago
3. Jacqueline G ★☆☆☆☆

   I received an email stating my car insurance was being renewed. I called to say I didn't want a renewal as I had gone elsewhere (I wasn't aware auto-renewal was on). The email stated that I wouldn't be charged if I cancelled within 14 days of the policy starting (policy starts tomorrow) so I'm still on my current policy, only to be told I will still have to pay a £20 handling fee. Obviously, I wasn't happy about it but what can I do - this is how these companies make a quick buck on the side. I asked the customer service advisor to send me the bill. Her response was to tell me that she will email me the bill but I should read everything carefully and, if I didn't pay after a certain period of time, they will pass my unpaid £20 fee onto debt collectors. At no point did I say I wasn't going to pay. Why would one of your agents say that?! I won't be buying insurance from here again. Unnecessary extra fees and extreme customer service agents.

   almost 3 years ago

1. Kayleigh Heathcock ★☆☆☆☆

   If I could post 0 stars I would! The service I’ve received from this insurance company has been outrageous! I had an accident back in June they went back and forth to write the car off or not which has taken until October to say it’s wrote off once again, the money they offered at first was ridiculous then they said I had to pay storage fees even though they put my car in there. These storage fees were no little money out of the car money I’d be left with less than £1000 to get myself a new car. They promised to send payment which has taken over 3 weeks when they first said “3-5 working days” I had to chase this company so much they don’t call you back when they say they would. They state “a stress free claim” this has been nothing but stress and aggro ! Avoid at all costs otherwise you may be in the same situation I am in!

   almost 3 years ago

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