"Fred" was incredibly rude, saying among other things that I was 'old enough' to know something when I asked for clarification on a policy. Additionally, assured me that compensation was independent from airline compensation which from submitting the claim was simply untrue. Do not use if you can avoid!
DO NOT use this company for travel insurance, and god help you if you actually need to claim. Almost impossible to get any replies when you need it most, like if you actually get into trouble and need to claim. This is as good as money down the toilet, do not trust this company to help you.
Stay well away from AXA Health. Much better companies to deal with who actually care. Disgraceful customer service dept. Asked why I was waiting so long for a reply to my complaint...the answer was 'there is so many to deal with'. Stay clear.
Dreadful - to get transferred to a private ward is impossibly difficult you need two NHS doctors to call Axa (3 hours call waiting) then fill in several forms taking a total of 6-8 hrs of each doctors time then should you complete this onerous task you then have to somehow transfer your loved one to a participating hospital at your own expense total utter scam artists avoid avoid avoid
The worst insurance company i had sent my vehicle to get repaired after an accident and they said they will give me another vehicle for the time being but they did not and I was not able to go to work for a weeks and after I got my vehicle there was still glass inside the car and they have not cleaned the car at all the worst car insurance company in uk.
I am a Physiotherapist, have recently cancelled being a provider for AXA as I am awaiting payment since June 2022 and it is now December, as a small business owner I am unable to make such a loss. I would avoid using AXA as your insurer, I have had better experience with Bupa, WPA + Aviva Health.
Tried to call AXAPPP today and it took 1hr 12 minutes to get through, it then took another 20 minutes & a call back to sort out an appointment for my young son who has been crying in pain. I will not be renewing my insurance this year with AXA!
Customer services are impossible to get hold of. I've been attempting to get hold of my authorization number for a week now and have spent 4 hours on hold in total. Fortunately I just need physiotherapy, but what if I was getting private chemotherapy?
AXA Health is located at Nightingale House, Redland Hill, Redland, Bristol BS6 6SH, UK
You can contact AXA Health at +44 800 068 2497
You can find directions to AXA Health by following this map link