The lovely lady I spoke to was very helpful and understanding of my situation. Helped me understand the situation, any queries I had were answered. Great customer service, polite and friendly.
When I was struggling to pay my debt & it was first sold to Lantern it was very scary but they have been amazing. Very reassuring and helpful. The staff are always lovely on the phone & I feel that they genuinely care about my situation. I spoke with Kevin today & he was fantastic & put my mind at ease.
I Would like to say a big thank you to Linda this morning who was a massive help today. I am very grateful with you helping me with my plan. I would also like to say Merry Christmas and a Happy New Year to you Linda. Thank you.
Jordan was extremely helpful, down to earth and relatable which put me at ease and made me comfortable speaking to him. He was informative and able we were able to come up with something that would help me in the long run. Very happy that it was him I spoke to
Spoke with a lovely lady called Sanaa and she was absolutely fantastic. Excellent communication, very understanding and compassionate. She obviously cares for the people within the role and I hope she gets the praise she deserves. Couldn't fault her in any way.
In 2021 in October I received an email from Lantern telling me that I had an outstanding debt of £500+ which I had from a company by the name of Safenet for a loan which someone took out in my name I contacted them and was told to provide evidence of this which I did. In January of the following year I was told that the loan was mine even through no money had been paid into my account which I could provide on my bank statements on the application form it stated that I was in work which was a lie I proved this by sending them information on my work history in the end I had to contact Safenet who them cancelled this claim against me the customer service that I received from Lantern was shocking
Shocking customer service. Received a letter chasing a payment of £148.99 which I had already paid off through Klarna. Sent them proof and got no response. Rang them and they just asked me to email again. Still no response. It’s been going on for months now.
Refused to hear my complaint. Randomly contacted me. Tried to ask what it was regarding but asked for further private information. Their letter clearly states to make a complaint contact by phone or email an provide your account reference number nothing more. But to make a complaint they will refuse unless you provide contact information they haven't provided in the letter. I have contacted the fcsa as their not adhering to their complaint policy clearly written in black an white. Calls recorded. Absolutely shocking service. I will be fighting this till the end. What absolutely awful customer services. You ought to do what you say in your letters you send out. An given your regulated by the fcsa you ought to be adhering to your complaints policy. Zero out of Five
Be very careful!I received a letter from this company. There is no any information about the supplier to ask them where is it coming from if I have no debt.Very suspicious.
Horrendous. Chased for a £35 debt for 4 years that isn't mine without ever providing proof of what its for other than "insurance". Investigate thoroughly before wasting your money!
LanternUK is located at 83 Bradford Rd, Stanningley, Pudsey LS28 6AT, UK
You can contact LanternUK at +44 113 887 6876
You can find directions to LanternUK by following this map link