Mapfre Abraxas Redcliffe, Bristol

Reviews

1. Trudi Scantlebury ★☆☆☆☆

   If I could give no stars I would! Absolutely appalling ‘service’ from a Roberto Pol who couldn’t even speak correct English. When asked to be referred to a manager, he refused & said we couldn’t & said he couldn’t tell us why we couldn’t! Refused to allow us to put in a claim for tyre insurance that we have been paying for, for nearly 3 years! Absolute disgrace of a company…avoid at all costs!

   almost 4 years ago
2. Pete C ★☆☆☆☆

   They were good before they took on an external company to handle their claims. Now they are slow and don't reply nor do any of them speak clear English. They wouldn't cover a small flake of lacquer which had come off probably due to a stone strike which is discusting and wouldn't take a paint tech long to fix. So much for looking after customers.

   almost 4 years ago
3. Chris Mcelroy ★☆☆☆☆

   I tried to get a refund since 01/05/2021 as I sold my vehicle half way through the contract sent a few emails no response to any of them , so just take your money and ignore. Very poor service never had a problem before but now just don't care.

   almost 5 years ago

1. WrathOfHunter ★☆☆☆☆

   I was unfortunate enough to be involved in a single vehicle road traffic collision at the beginning of the year in January, and put in a claim with these marvelous, helpful, efficient, honest and professional people. The service was quick and consistent: made the claim in January and they reached a solution just yesterday - quick and efficient right? It's only taken over 4 months - amazing! They provided me with updates when they said they would and always kept me in the loop on the progress of my claim , would recommend this company to anyone..... Yeah, right. In case you hadn't noticed I'm being incredibly sarcastic. This company is a bag of s**t. They lie to you, give you false information, accuse you of not sending in legitimate documents, they don't communicate with you - I could go on forever! Their service is not consistent, they don't tell you what is happening and they are rude over the phone. DO NOT USE THIS COMPANY. If you are looking for GAP insurance, go elsewhere. I'll also be making a recommendation to the dealership that supplied the car to me to re-consider who they use to provide their GAP insurance. Absolutely shocking. Rant over.

   almost 5 years ago
2. Amy 1397 ★☆☆☆☆

   Bought GAP insurance through PSA Finance, never again!!! Takes over 40 minutes every phone call to get through to speak to someone and they ask for something different every time. Just stalling the payment of a claim. Requested my bank details to make payment then it gets passed to another team to be dealt with in "due course". Still waiting for payout from an October claim. Having to use my own cash to buy another car as they haven't paid out the settlement which I would sold in good faith that it would be sorted quickly if I ever have a vehicle written off. Check your insurance policy when you take out GAP insurance, do not use!

   almost 5 years ago
3. B T ★☆☆☆☆

   Absolutely appalling company. Still using the “Covid” cop-out for not answering there phones or emails. Happy enough to take £40 per month from your account for gap insurance (which is terrible value btw), but not willing to escalate any urgency to emails or phone calls. I have called 5 times, all took over 30 minutes of waiting just to be cut off. Emails just get responded with an auto reply. I am trying to cancel my expensive policy within the 10-14 day cooling off period, these clowns are clearly trying to drag it out so I miss the cooling off period! Not going to happen and I will escalate further

   more 6 years ago

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