Andrews Electrical Shipley

Reviews

1. Duke of Yorkshire ★★★★★

   I wanted a local business to replace a kitchen appliance. I went in and spoke to James who was dead helpful. I wanted an integrated fridge freezer as the thermostat on mine had gone. I did my research beforehand and also listened to James's helpful advice. They gave me a great price including removal and disposal of my old appliance, and delivery and installation of the new one. On the day, it wasn't entirely straightforward (nothing to do with Andrews or their fitters) but they did an absolutely stirling job. So much so that I've taken the time and effort to type this, because they deserve it. New aplliance installed, and working like a dream. Everything looks neat and tidy. Job's a good 'un. Dead happy. If you want a local alternative to Currys et al I would 100% recommend Andrew's Electricals to anyone in the Shipley area. Cos they're local, I felt that they cared more about looking after me and had a reputation to protect. They did that with bells on. Will definitely use them again whenever I can. Cheers, James!

   almost 9 months ago
2. Anam Ulhaque ★☆☆☆☆

   I spoke to one of the advisors at Andrews Electrical on 13/11/2025 in relation to some repair work that was needed on my tumble dryer. I provided them with my address (the person on the phone confirmed its an area they cover) and everything was booked for 14/11/2025 between 10am-3pm. I booked time off work for this, only to receive a call at 10.20am on the day they were supposed to come out, advising that the person I spoke to on 2 occasions yesterday had got it wrong and they don't cover my area and haven't do so in the last 6 months! I should have checked the Google reviews prior to calling them!! I would advise others the same as well, that they read the reviews on Google before making any arrangements with this company.

   almost 10 months ago
3. Brian Stockill ★☆☆☆☆

   I rang Andrews Electrical, after being on hold for about 15 mins with a voicemail message saying I was No.1 in the queue I then got voicemail message saying that there was no one at the extension available to take my call! I eventually spoke to someone and asked for a price to fit a new belt to a condenser tumble dryer. I gave him the make and model number and was given a price of £59 plus the cost of the belt of approx £6 so £65 all in. This was the quote for the job and not an estimate so the job was booked in. When the engineer arrived he then said the price would be about £100 plus parts (the belt) when I said I had been quoted £59 plus approx £6 for the belt he asked who by? I replied it was whoever answered the phone in the shop. The engineer said they don't know what they are talking about take it or leave it. I asked he could please wait a couple of minutes whilst I ring the shop, he said he had other jobs to go to and walked off. When I rang the shop and being put on hold again for ages I eventually spoke to someone who got a manager to ring me back. I have never spoken to anyone so rude & unprofessional in all my life. He was actually shouting and swearing saying I was not listening to him & saying whoever gave me the quote is not an engineer so the actual cost cannot be determined until the engineer looks at the job in situ. I said this should have been advised when I rang to ask for a quote but it wasn't. He was shouting & screaming at me on the phone and was extremely abusive. When I told him I would leave a Facebook review he said he would deny it and say it was myself thar was being rude. I do have recordings of the telephone conversation if he wishes for me to publish the dialogue on here on any responses. Having read some of the other negative reviews on here about Andrews Electricals I have to say I not surprised at the appalling Customer Service I experienced.

   1 year ago

1. Mr Schmoges ★☆☆☆☆

   Wanted a fridge washer and dryer for our new kitchen, I was on hold so long apparently being No2 in the que I had to shave again. When eventually I reach the position of being delt with the person at the extension no was un available. Poor service and the owner has a very apt name A. Burke. Sort it out Andrew. Thanks

   almost 2 years ago
2. Lorraine Knox ★☆☆☆☆

   Dishonest & Disrespectful Wherever possible we try to support local businesses. Earlier this year we bought a washer from the Keighley branch - this time we decided to use the Shipley branch. We bought a new replacement dishwasher July 2023 and also enquired about a replacement built in oven & hob and some advice. The person we spoke to on the phone said the engineer would need to check & measure, may need to look at the back as it’s an old oven (20yrs) and advise us accordingly for our future purchase. As arranged the engineer Dave came along with another guy-labourer?. When I relayed the phone conversation regarding the oven he scoffed and said ‘I don’t know who you spoke to but that’s a load of rubbish - they don’t know what they’re talking about - I can measure it if you want but they’re all standard size’. This did not fill us with confidence from the start. They fitted the appliance, said he’d done a test cycle-all was well, and they left. We went out that night so didn’t use it. The next day we used the sink to rinse dishes and filled our new appliance. When we came back to the kitchen later on there was a leak of water over our floor so we stopped the dishwasher and when we opened the cupboards under the sink it was swimming with water! After removing everything from the cupboards and running the tap we could see water was coming from the U-waste pipe. Upon inspection we found that it was loose with one side cross threaded and not straight. The whole thing was not screwed on properly and was only held on by a slight turn. We removed & put back on properly and screwed on tight as it had been before and the leak stopped. We cleaned & mopped up disposing of wet damaged items. It was then that we also saw the kickboard under the cabinets had not been put back correctly and when we went out to the bins we found a piece of the packaging had been disposed of over the tall gate to the back garden. The next day we called Andrew’s who apologised (James) and asked what we wanted to happen-what were we looking for, we replied that we thought this was their place to decide that. We offered to share photos of the incident but they said this was not necessary and they would speak to the engineer & owner (Andrew) and get back to us later. When James called back he said an engineer needed to come out to make sure everything was ok. He came the next day. The engineer came (Dave) with another engineer - after listening & looking at the site he apologised and said it was the fault of the other guy-the labourer (?) that he must not have fixed it on properly and that this was the second leak he had caused on a job and would be having a word with him, adding that he was also responsible for not putting back the cabinet kickboard properly and said he couldn’t be trusted to do anything! He apologised for the situation and reassured us again that he would be speaking to the guy about what he’d done & what had happened. He said the packaging must have blown under the gate (this couldn’t possibly have happened as there’s not enough space). He took photos under the sink apologised again and left. This all happened in front of the other Andrews engineer, myself and my adult son. The next day James called back after saying he needed to consult with the engineer and read the report. He said ‘I’m sorry but the appliance was fitted correctly and the leak was caused by a previous issue/fault with your waste pipe - there’s nothing we can do’. After some unhappy discussion and relaying what Dave had said-he said he would investigate further and get back to me. When he called the next day he repeated the above statement again and when I contested and repeated what the engineer had told us he said, and I quote ‘He only said those things to appease you’ and concluded by saying there was nothing else they could do. I would hate someone else, especially those who live alone or elderly to have to deal with this dishonest & disrespectful behaviour and awful customer service. Our advice is to definitely avoid and go elsewhere.

   almost 3 years ago
3. Pasty Brown ★★★★★

   I purchased a hoover from Andrews Electrical Keighley/Shipley and needed some advice on how to work it. Not only did Andrew himself show me how to get the best out of the hoover, but he took time and patience to make sure I knew exactly what I was doing. Every aspect of the hoover was covered, with extra tips on how to make it suit my needs. I cannot recommend Andrews Electrical enough the after care is first class with the added personal touch (rare to find these days)

   almost 4 years ago

1. Bob Felstead ★★★★★

   Burning smell coming from our washer dryer. Engineer was prompt and courteous, explained the issue and cost of repair. He pointed out as we had asked, that it would be better to buy a new machine because of the cost of the part and age of machine (20 years old). Brilliant service, concise description of issue and estimated cost. Would recommend to anyone with a washer problem, great value! Bob

   almost 5 years ago
2. Jayne Nelson ★★★★★

   Very pleased with the entire service I received here , it made me realise that there is a need for us to seek out smaller independent businesses because there is more of a personal service . The two engineer’s that came to fit my integral dishwasher and microwave were faultless and could not do enough to ensure good quality service , leaving not a trace behind them and ensuring I fully understood the workings of the appliance’s and that I was happy with them . Would definitely recommend.

   almost 5 years ago
3. Tara Mistry ★☆☆☆☆

   Very disappointed with the service today Came out to repair my washing machine spent about 10mins on it said it would be ok now. Took my £69.00. I tried it still not working. No call out now till the middle of the week. Outrageous

   more 6 years ago

1. Paul Harwood ★☆☆☆☆

   Atrocious service! DO NOT USE THIS FIRM!!The engineer turned out quickly and charged me £69 for this. The call out was for an American fridge freezer and a falcon range cooker. The fridge needed a full defrost it turned out but the cooker was diagnosed as needing a thermostat. This was after a cursory examination. After a week I was told my cooker (not currently in production) didn't exist according to Rangemaster (the manufacturer) by the engineer. I asked him to look further into it. A few days later he told me that Rangemaster had identified it but the parts were obsolete and unobtainable. I asked for suggestions and he didn't reply. At all. I then contacted Rangemaster direct and surprise surprise all parts were immediately available and for a charge the cooker was fully fixed. Albeit with a different diagnosis - the thermostat was in fact fine but had it been faulty the part was still available. I challenged Andrews of shipley about this and they came up with a convoluted story about it being Rangemasters fault for misleading them and still refused to refund me. I spoke to the owner of the company over the phone who I found to be very arrogant and stubborn, he refused to listen to any of my points and failed to accept any of his companies shortcomings.

   more 10 years ago

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