DREADFUL not worth paying for. NO Cover for anything if they can find a way out of it. They aim to find a reason NOT to provide any legal expenses whatsoever. 1 x Star far too much.
TOTAL WASTE OF MONEY, They sell a service entirely under FALSE PRETENCES. WORST EVER INSURANCE "NON-COVER" THERE IS.
DON'T TOUCH IT WITH A BARGE POLE.
USELESS AND CAUGHT ME OUT REALLY BADLY
SHOCKING.
I WON'T INSURE WITH NFU MUTUAL AGAIN EITHER FOR SELLING ME THIS "NON LEGAL" EXPENSES INSURANCE.
Caren T★★☆☆☆
When I finally found the phone number from the Broker, ARAG staff and their emergency network provider Sedgwick were friendly and efficient. The plumber was called out in a reasonable time. The problem was that recent work by a plumber trying to install an isolating valve into a propriety sized hot water feed pipe had failed and was gushing hot water everywhere. We had to turn off the water to the whole house and turn off the boiler. Emergency Plumber came and only tried to bodge the job again saying it was a temporary fix. But this failed within the hour. Unfortunately, ARAG's system would not allow the plumber to return to cap the pipe and avert the emergency. We tried to fix ourselves but we're sold the wrong items from Screwfix late on a Sunday afternoon. We were told we could go stay elsewhere (although couldn't give us a proper budget as ARAG didn't know the cost of the callout of the plumber), but it was a bit inconvenient for us. So we were left having to bodge our plumbing having to turn on the water at intervals and fill containers and cisterns while someone held the hot water pipe. None of this is easy to do with some members of our family who don't necessarily know how to use alternative solutions to our predicament. Ultimately ARAG failed to deliver on averting the emergency because of internal policy and procedure. I have in recent times had unsatisfactory experiences with insurances for other things, so I can only relegate ARAG to the scammy insurance pile along with those other companies. On thinking about this product more, I think we are better to accept the risk ourselves if an emergency should arise and deal with it privately.
Evelyn Derderian★☆☆☆☆
I submitted a claim under my Urban Jungle policy, clearly stating that I am a tenant, not a homeowner. My policy explicitly excludes disputes where the insured does not own the property, meaning my claim should have been rejected immediately. ARAG had this information from the outset but still accepted my claim, took my excess fee, and referred my case to solicitors.
By doing this, ARAG falsely misled me into believing I had legal cover, causing me to stop looking for alternative legal help to resolve an issue that was directly impacting my health. After weeks of silence and repeated emails chasing them, I was eventually told by Taylor Rose that my claim was never eligible—something ARAG should have known from day one. They have taken my money under false pretences, wasted my time, and left me with no legal support while my situation continues to deteriorate.
This is not an administrative error—this is deliberate financial misconduct. As my insurer, ARAG should know their own policy terms. Instead, they accepted my excess payment despite knowing my claim did not qualify, failed to provide the legal services I was promised, and misled me into thinking I had coverage when I did not. Their incompetence and dishonesty have left me in legal limbo, with my health suffering as a result
Jon Lott★☆☆☆☆
Exactly the same problems as everyone else. Sending documents again and again, multiple random people dealing with the claim. Keep telling you someone will call you back when you want them to reply in writing. Must of said call back (which i didnt want) 30 times during the call. Nutters trying to tell me 'emails' are called call backs.
Overall I would give them half a star and I am only up to claim acceptance stage. I think this will end up with the Ombudsman based on what I have already experienced
Pauline O★☆☆☆☆
If I could give no stars, I would.
My claim has been open since November and there’s been no resolve as of yet, despite providing all of the required documents at the start of the claim.
Agents keep changing on my case so there’s no consistency. Documents that have already been provided are repeatedly requested again. The agents always email after 4PM on a Friday and then I don’t hear back for another two weeks. I’ve called the ‘triage’ team over 50 times since November and no one can tell me what’s going on with my case. The triage team are essentially glorified receptionists, as all they can do is request a callback from the agent. The agents then claim to call me back but there are never any missed calls to show for it. Today I asked the team to confirm my phone number and the lady confirmed my number but repeatedly told me it was a different number to the one I was calling from and that’s why no one could get a hold of me.
I’ve requested that a complaint be opened as a result of the handling of my case and lo and behold, no one has contacted me.
It seems like they hire dunces to answer the phones to consistently make up lies as to why claims are taking so long. When you have evidence to dispute that lie, they just make up another.
I would not bother to take out any insurance policy backed by ARAG. Don’t put yourself through the stress of it.
nick wedgery★☆☆☆☆
We where told by our insurance broker & it was stated on our insurance policy that we had legal cover on our business we felt reassured. When we we had an issue with our commercial landlord over rent we thought we would be able to get some legal advice via our comprehensive policy. How wrong we where. DAS told us that we where not covered for lease disputes with landlords. What a bunch of dishonest crooks. Another insurance company wriggling out & resorting to the small print.
If you see DAS are involved avoid like the plague.
Just have a look at Trust Pilot review site DAS have one of the lowest ratings on the site out of all the companies on there 94% 1* reviews & a lot of people saying 1* is even to generous. DAS = dishonest.
Adrian Woodmore★☆☆☆☆
I expect a call back in 5 working days, especially after writing to customer complaints. Nothing at all. Basically, you aren't insured for legal expenses cover as it isn't fit for purpose so i will ask for it to be refunded or use someone else when i choose my insurance.
Caroline Small★☆☆☆☆
I logged a complaint and never received a complaint reference number and didnt have my complaint looked into. They loose your personal details. Then want you to send them again. There is a lady there called Anita and her name is on emails and she doesn't have a clue what she's sent.
If you have a choice dont deal with them.
Regards Caroline
Will&Louise Friend★☆☆☆☆
I have full commercial cover through nfumutual that includes contract dispute , legal protection, debt recovery and property protection , The NFU does not help you make your claim and DAS give you the run around denying any liability for any of these . It is worse than having no cover as it makes it very difficult getting cover anywhere else.
A Nonymous★☆☆☆☆
A terrible experience with this legal expenses firm. Staff including the call centre advisor's, the solicitors and the managers seem to have no training at all. After having so many problems with my claim I asked to speak to a manager. I was promised 5 times that a Manager would call me back and no one ever did. Therefore I googled DAS only to find a number of national newspapers reporting that it's senior managers and chief executive had all been suspended on full pay following an internal audit (and had since resigned) and that DAS as a firm had gone from being millions in profit this last year to a big loss this year, with some millions not accounted for. This firm seems very badly managed and possibly corrupt so I would simply hire your own no win no fee solicitor instead.
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FAQs
What is the address of DAS UK Group?
DAS UK Group is located at Avon St, Bristol BS2 0DW, UK
What is the phone number of DAS UK Group?
You can contact DAS UK Group at +44 117 934 2000
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