ANNA Money Cardiff

Reviews

1. shahed zahir ★☆☆☆☆

   Absolutely disgusting bank. Have £3,500 which has been frozen for almost 2 weeks. Apparently because we let them hold our money in their account, that gives them the right to freeze it when and as they please. Thank the god almighty i didn’t have more money in that specific account. Its been almost 2 weeks and even yet despite emails and texts in their app ive not been told anything other than their stupid automatic message about their terms and conditions. You have my name, UNBLOCK MY ACCOUNT WITH IMMEDIATE EFFECT.

   almost 10 months ago
2. Arsh Singh ★☆☆☆☆

   Worst experiences with payments they just hold account fot automated check you cant get paid you cant make payments you can’t even use your card for 2-3 days because they need to so automated checks and i don't how they want business to rum without money. You cant pay your staff. Still waiting for my payment and this will be my last time with them. I get that you have to do certain checks, i do ise other banks is well where they just hold your payment and review the payment they don't just freeze everything thing and cant use your card, you can’t transfer any of your saving money can’t do anything for 48 hrs and how should you expect to do business without having any money for 48 hours. We are carpenters and if want to start any job next day and we promised customer and took deposit but canteen start it because business account gets on hold and you can’t buy any material for another 48 hours.

   almost 10 months ago
3. Pavel Belogurskii ★☆☆☆☆

   Absolutely Nonsense Scam. These fraudsters blocked my account again with 3500 GBP, and don't want to provide any feedback. One month money has been stuck.

   almost 10 months ago

1. James Parry ★★★★★

   Saw quite a few bad reviews here but my experience was fantastic! I had a nightmare with QuickBooks doing my VAT and it getting worked out round, they wouldn't accept journals. So I used a CSV and this was one of the few tools which would allow me to do it! Only cost a few quid as well. Bargain and saved me 100s of hours

   almost 11 months ago
2. Russell Boyle ★☆☆☆☆

   Started well until they decided to decline all my transactions with no explanation whilst trying to tax my van in a busy post office. 24 hours later still no resolution or answers despite multiple messages. So still unable to access my account. So frustrating. Will be closing my account as soon as they process my withdrawal but who knows how long that will take.

   1 year ago
3. Telos Airu ★☆☆☆☆

   £2500 payment made and Anna is withholding it, I have just started my company back up after being dormant and they request a profile of information that I can not currently provide due to just getting my business off the ground again. What’s their excuse? KYB (know your business) policy.. so now they have the right to withhold my money until further notice. Honestly normal banking systems make ore sense… this is very intrusive.

   almost 3 years ago

1. Paul H ★☆☆☆☆

   Possibly the worst business bank in the world. If you want everything to be rubbish, then I recommend this account. If you want everything to run smoothly, then, defiantly bank else where. ☹️☹️ WORST EVER

   almost 3 years ago
2. Eve Jackson ★★★★★

   Had a third party court order and it didn't go as planned. However Vicky dealt with my complaint in a professional manner and resolved the issue and the funds were released. Communication via email was good and straight forward.

   almost 3 years ago
3. James Malone ★★★★☆

   Anna has been fairly straight forward to use so far, some of the automated chats can be pretty frustrating but on the whole, its been VERY easy to use this service. I am skeptical however, after reading most of the reviews on here, it seems business' that have larger transactions (perhaps over 10k) and multiple payroll transactions have suffered issues. I hope this doesn't affect my business, because my experience has been great so far.

   almost 3 years ago

1. oriste olugbo ★☆☆☆☆

   Absolutely terrible experience, my account has been frozen with no notice whatsoever, I provide all of the documents they have requested within an hour and am still yet to get anything other than an automated response. They refuse to give me any timeframe as to when this will be resolved. I have also asked to have my account closed and funds transferred to my personal account which they are refusing to do, despite in section 9.2 of there terms and conditions its states that this is my right to do at anytime. I only wish I had read these reviews before signing up, I also find it interesting that when you Google ANNA Money, there Google profile does not come up, seems as if they are intentionally there Google profile. AVOID AVOID AVOID.

   almost 3 years ago

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