BabyStyle Clothing Store in Loughborough, Sileby

Reviews

1. Marie Pritchard ★★★★★

   Wonderful pram and wonderful customer service. I’ve had my oyster 3 for 3 years now and it’s been amazing. Light as air to push and manoeuvre; big wheels for any terrain, basinet and chair that is easy to swap and adjust; folds with the seat attachment inside; tall handles for tall parents… I could go on and on. Then after 3 years a small part on the side broke (toddler error) and I emailed them and they’ve sent me a replacement part for free and super fast.

   1 year ago
2. Mrs Smith ★☆☆☆☆

   Sadly don’t recommend at all. We spent a lot of money on our oyster 3 travel system for the handle bar to break resulting in the whole pushchair now being un-usable. I tried to contact baby style and they now only sell the chrome design so it wouldn't match our dark grey pushchair at all. Will never use their services or products again.

   1 year ago
3. Lorraine Martin Stacey ★★★★★

   Excellent service from Debs and Nicola yesterday. I ordered some accessories for an Oyster car seat and I received them today. Debs was really helpful and when I sent a photo to her she noticed that there were a couple of other items that I would need to ensure our small baby is safe. Friendly, prompt service and caring people at Babystyle. That is a 10 out of 10 from me.

   almost 2 years ago

1. Zoe Allen ★☆☆☆☆

   So I brought the Oyster3 luxury package back in April and baby was born in July so pushchair has only been used for three months... Only to find the casing on the arm of the chassis is starting to split/crack. Baby style took absolutely no responsibility and quite frankly wasn't interested when I contacted them I got the response "we've never seen this before" and was very rude to be honest. Telling me the only option was for me to send it back and have it repaired at my own expense too which I agreed. So I boxed the frame back up ready for collection the next day only still to be waiting almost a week later as DPD never turn up, meanwhile I'm left carrying my baby out and about in winter while waiting around for them to supposedly collect my parcel. Zero concentration from Baby style and disgusting and rude customer service!!! I still have numerous parts still unopened in box that I'm not able to use without having to buy a brand new chassis absolutely furious. Now coming here seeing other comments on how it's quite common especially with there capsule car seat which I also have. Not happy, would definitely NOT recommend!!!

   almost 2 years ago
2. Jake Beardsley ★☆☆☆☆

   Such Poor customer service!!! We brought a oyster 3 package from John Lewis which was delivered by Baby Style, after four months of use (not everyday) my wife was walking through a car park with the car seat in hand when the Handle broke off and resulted in our son being dropped on a solid floor, luckily this car park was at a hospital so was able to get him checked over immediately. We found that the locking nut that held the handle in place had broken off. Baby Style had this collected and we have just heard back from them saying that the locking nut will come loose and that the workshop have knocked something together to fix it. KNOCKED SOMETHING TOGETHER!!! And they expect us to trust and use that and put our 4 month old baby in harms way again. I would advise not to use Baby Style.

   almost 3 years ago
3. Hailey Yarrow ★★★★★

   Bought the Oyster zero gravity and absolutely love it. Been using it about a year and unfortunately some stitching came undone on the seat, contacted the shop we bought the buggy from who got straight onto BabyStyle who immediately sent out a replacement seat free of charge for us. Customer service is great and I couldn't recommend them enough! Buggy is amazing too, light weight, easy to use and gorgeous colours it comes in too!

   almost 3 years ago

1. Daniel Fowler ★★★★★

   Needed some repairs on our pushchair as the dog has decided it was a chew toy. Nicola was amazing in getting us quotes and the booking/repair arranged. Never leave reviews but the ease of this entire thing really deserves a mention. Nicola you’re a credit to the company and have made us enjoy baby style and the oyster 3 even more.

   almost 3 years ago
2. Joe-lee Nangle ★★★★★

   So happy with the customer service I received from baby style. I needed the newborn insert for the egg shell car seat and the lady on the phone was more than helpful. Ordered it straight away and I received it within 24hrs. Never received customer service like it. Highly recommend

   almost 3 years ago
3. Rebecca Bradley ★★★★★

   Phoned BabyStyle UK yesterday as the attachment for the hood on our Oyster 3 pram had broken. The lady I spoke to was very helpful and sent the replacement part the same day free of charge. The item arrived this morning, less than 24 hours later. Extremely happy with the service received. Thank you so much!

   almost 3 years ago

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