The Dog House Essex Hornchurch

Reviews

1. Richard Pearce ★★★★★

   First time having my dog groomed at The Dog House. Could not be happier the staff are very polite welcoming and professional. I'm so happy with the results better than I imagined. I have a Brittany who has some separation anxiety and they looked after him amazingly well. He wasn't stressed at all when I picked him up. The prices were very reasonable for the quality of service. Would highly recommend this local dog grooming service in hornchurch. Appointment necessary. Before and after photos

   almost 11 months ago
2. S Q ★☆☆☆☆

   I am writing to express my profound disappointment with the dog grooming services I recently availed from your establishment. I entrusted my beloved Lakeland Terrier, whom I have rescued, to your care, hoping for a professional and satisfactory grooming experience. Regrettably, I must state that my expectations were not met, and I am left with dissatisfaction and concerns regarding the treatment my dog received. Prior to bringing my Lakeland Terrier to your parlour, I had specifically requested a hand-stripping grooming technique. However, upon collection, I was informed that this would not be possible due to the potential risk of her losing hair. Although I reluctantly agreed to an alternative method, I felt disheartened that my initial request could not be accommodated. To my dismay, when I retrieved my dog after the grooming session and thoroughly examined her, I discovered several issues. Chloe, the groomer assigned to my pet, admitted that it was her first time working with a Lakeland Terrier. It became evident that her lack of familiarity with this breed led to a less-than-satisfactory outcome. I was particularly disturbed to find that my dog's distinct Lakeland Terrier look had been compromised as Chloe had cut down her eyebrows, an unmistakable feature of the breed. As well as a bald patch on the top of her head caused by Chloe. Furthermore, I observed that my dog was left unattended within a cage while the other dogs in your parlour were receiving attention and comfort. This treatment of my pet, who deserves the same care and compassion as any other, was disheartening and unacceptable. Irrespective of my dog's appearance, her treatment should never have been compromised or overlooked. As a concerned pet owner, I firmly believe that the level of care and service my dog received falls far below the standards I anticipated from your establishment. It is crucial that each customer, and their pets, receive the utmost care, attention, and professionalism to ensure their comfort and well-being. In light of this unsatisfactory experience, I regret to inform you that I will not be utilising your grooming services again in the future. I hope that you take my feedback seriously and reflect upon the policies, training, and vigilance of your staff to ensure that similar shortcomings are not experienced by other clients. I would appreciate a written acknowledgment of this complaint so that I can be assured that my concerns have been appropriately addressed. In the absence of a satisfactory response, I may be compelled to share my experience with others who may rely on my recommendation. Thank you for your attention to this matter. I trust that you will take the necessary steps to rectify the situation and improve the quality of your grooming services.

   almost 2 years ago
3. Mike and Perri Mike and Perri ★★★★☆

   Happy with the service, Whiskey looks so much better. Sarah told us about the aftercare needed keep our dogs hair in better condition. Also free parking available around

   almost 3 years ago

1. Perri ★★★★☆

   Happy with the service, Whiskey looks so much better. Sarah told us about the aftercare needed keep our dogs hair in better condition. Also free parking available around

   almost 3 years ago
2. Mikeandperri Edwards ★★★★★

   Took our puppy to his first grooming appointment at the Dog House today. Excellent service they delivered above and beyond. We love his new look, will definitely bring back.

   almost 3 years ago
3. James Oliver ★★★★★

   Took my black labrador here for a groom. He came out happy and squeaky clean. Booked him in for another just before Christmas. Thanks the dog house

   almost 3 years ago

1. John Counihan ★★★★★

   I have been looking for a place to get my dog’s nails cut and these guys are great. A very competent and professional service. Will definitely be using them from now on.

   almost 3 years ago
2. carol brookes ★★★★★

   Was worried because Suggs is so nervous, I was so pleased he looks lovely and was really looked after, really friendly staff, price is perfect for service :-)

   almost 4 years ago

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