Repair Network

Reviews

1. Josephine Lee ★☆☆☆☆

   Phoned on 2 August to arrange repair. Asked if they were Bosch repair and was told yes. Paid £199 and told engineer would contact in 2 to five days. No phone call phone twice to be told engineer would phone, finally I was informed the engineer the engineer would call on 14 august. I said it wasn’t good enough and asked them to cancel and refund my £199. I was told to phone the direct line number. I explained the problem and complained about the service and requested a refund. I was informed it would take five days. Big joke I’m still waiting. I would definitely not recommend this company

   almost 2 years ago
2. Steve Ball ★☆☆☆☆

   It has taken me a couple of weeks to calm down enough to write this review. It took over 6 weeks to get a fridge freezer repaired through total incompetence. After spending £300.00 for a guaranteed repair including parts we had issues from day 1. Engineer 1 turned up eventually some two weeks after out call a payment. Diagnosed the fault and needed a part. Engineer 2 turned up only after I phoned and asked what was happening as the company thought it had been fixed. He came out without parts and said he was only there to diagnose the problem. His diagnostics differed from engineer 1 and duly ordered the part or so I thought. I chased up things after a couple of days and was told the part had not been ordered as we now had to pay another £275.00 for the new part as we have exhausted our original agreement value. We paid this amount under duress but thought it would be worth it. Engineer 3 turns up with the part which turned out to be wrong. We are now £500.00 worse off and still no fridge freezer after 6 weeks. Engineer 3 said he knows the problem and has the part in the van. He took pity on us and replaced said part and all was well. The past cost £20.00 not £191.00 for the part they incorrectly ordered. Just as a side issue we explained to the company the fridge freezer was it my mother-in-law’s house who’s immobile due to an accident and this is apparently a priority service. In short this company is rubbish , they have no organisation and according to the engineers that turned up do not directly employ engineers. All work is subcontracted. I have missed out many phone calls we made between visits which if we had not made would have probably resulted in the fridge still not working. We did get £100.00 back after we kicked off but it’s still poor value and disgusting service. I am sure we will get the usual response that they seem to give on here but my advice is go somewhere else this company is poor at best.

   almost 2 years ago
3. Nick G ★★★★★

   An excellent experience. 1. Good response from Naz when I first called with clear explanation of my options; 2. Quick call back from local repair business (particularly appreciated as this was a Friday afternoon, the dryer having broken that morning) fixing an appointment for Monday morning, and confirming that they could schedule us for before 11am as we were going out; 3. Engineer arrived on Monday morning as promised and fixed the problem quickly. If we had gone with the manufacturer's repair option we would have had to wait another 8 days. Very satisfied.

   almost 3 years ago

1. Barbara Banks ★★★★★

   I really recommend this company, James who was my first port of call was very professional but also really nice and personable. The engineer that came to fix my range cooker really new his job, he was also really nice and left everything clean and tidy. I will definitely use them again if I need to.

   almost 3 years ago
2. Viktoriia Aselderova ★☆☆☆☆

   I contacted this company in connection with the repair of the washing machine, it was necessary to replace the door gum and the drum. The site indicated that it was necessary to transfer £ 99 for a standard repair, and everything else after the arrival of the master. The master came a day later and said that the repair would be expensive and it might be easier to buy a new one. They promised to call back the next day with a quote. It's been 2 weeks and no one has called back. They called and they told us that they would call back, but no one called back. We replaced the washing machine and wanted to return the money, but we were told that a refund of funds transferred for repairs in this company is not provided, even 50%. The company may be good, someone is lucky, but what about those customers who paid only for the fact that a master came to them and said about replacing the device? why make customers wait a long time for a call? Household appliances are needed for convenience and comfort, and when they break down, you live all this time in discomfort and wait for a response from the company. After talking with the manager, there was a negative when he said that they could not return the money. Do I pay for air? This is the real scam. Avoid doing business with this company!!!!!

   almost 3 years ago
3. Phil A ★★★★★

   Having randomly found this company on the web as local to installation, I was not expecting much. However, as soon as the phone was answered, the staff member (Andrew) was polite, professional and friendly. Andrew, talked me through the options, gave suggestions and managed the whole process. Cost effective, polite and will certainly use again. Thanks to the whole team there. A well run company and follow up.

   almost 3 years ago

1. Maria Goldfinch ★★★★☆

   Used Repair Network for a repair on 2 dishwashers for a commercial property. Great communication, great service although a slightly higher cost than I expected, unfortunately we needed to replace them, Repair Network also assisted with this, took care of finding a better dishwasher that would fit into the current integrated space. Delivery was within days, installation guys were fantastic, took all packaging and old dishwashers away. Would recommend.

   almost 3 years ago
2. Ian Thomson ★★★★☆

   I contacted this company and was told very clearly the price and the service I would get. I agreed as I could not find any company nearer to me. I had a call back from a contractor within hours and the job was done within 3 days ( would have been sooner but a part had to be sourced). Workman who came was knowledgeable and experienced . Job done in 20minutes. All good. Experience with company staff was always good. Only beef I have was the price which I only accepted because I needed the cooker to work and could not afford the time to see what else was available. I guess I paid a premium for the quick service. I would use this company again but I would try more local companies first as I am sure they would be cheaper.

   almost 3 years ago

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