Mulgas Ltd Old Woking, Woking

Reviews

1. Jason Williams ★☆☆☆☆

   Had Ok CH experience with Mulgas previously so asked them to carry out (what was diagnosed) a basic plumbing job (replace basin tap, waste and toilet flush button). They initially applied markup on parts of > 40% (considered “ordinary business”) and charged for parts not used, and looked to charge 3 hrs (when only 2 hrs on site) covering initial callout and return visit to fix (followed by 2 free of charge recalls to rectify poor workmanship). To compound matters, they were unable to replace flush button (wrong part ordered!) and had the audacity to quote further 1 hr if we wanted it fixed.

   almost 10 months ago
2. Charles Saunders ★★★★★

   Fantastic installation of a new system that made use of existing warm air ducts. G could not have worked harder. Big fan.

   1 year ago
3. Trevor Wai ★★★★★

   My two experiences with Mulgas so far have been nothing but positive. I would like to highlight the second time. For nearly 10 days, I was without hot water or heating this was not ideal as my wife has a heart condition. Hometree came along last Monday, and all the engineer did was stick a big fat danger label on my boiler, and tell me that my boiler is crap (which I already knew) and to get a new one, he did nothing to help us and actually put us into a worse position than before. Hometree refused to do the repair, declaring my boiler beyond economic repair which was deeply heartbreaking as the boiler would have not been in such a state if they had just fixed the issues that I have repeatedly notified them of for many years. The whole of last week was nothing but pure stress for me and my wife who was experiencing heart palpitations (most likely due to us having to do bucket showers with heated water from a kettle in an 8 degree home), and I was unable to properly work as I had to keep chasing Hometree, and trying to urgently organise an engineer visit. Then on Friday, I spoke to Kayleigh from Mulgas who was not only sympathetic to my situation, she went above and beyond by speaking to Mulgas' Owner - Dave, who came to my property on his day off to inspect my boiler, and give me insightful recommendations of what sort of work needed to be done to my home boiler setup, including what boiler to get. Fast forward to Monday this week, after speaking with Kayleigh again, she manages to pull some strings to get one of their engineers (George, who was fantastic by the way) to do an emergency job boiler installation for me given our situation. By the end of Monday night, I had not only a new boiler, but a nice hot shower with heating all thanks to George, Kayleigh & Dave. Thank you team for providing me with such excellent service! Trevor

   1 year ago

1. Carol Davey ★★★★★

   Another great job by Mulgas. George was excellent so informative about our options and really understood what we wanted. Turned up when planned and left everywhere clean and tidy - thoroughly recommended.

   1 year ago
2. rich9573 ★☆☆☆☆

   I had my boiler serviced by this company. It was working perfectly well before the service but straight after it stopped working. It was recommended we replace it or pay to replace parts. Now with no hot water I needed to get it fixed so begrudgingly paid an additional £310. I asked will there be any discount as i'm forced into this situation by them and the answer was a strong NO and tell us in writing you are going to pay the full amount. The engineer has been very nice but the company's situation on not helping to fix a problem they created is despicable and I don't recommend anyone using Mulgas Ltd.

   almost 3 years ago
3. Alison Haley ★★★★★

   They were brilliant, knew exactly what the problem was and sorted it out with minimum fuss and did the job quickly. Would thoroughly recommend. Especial thanks to George.

   almost 4 years ago

1. Rebecca Dowell ★★★★★

   I had a boiler service with Mulgas, the whole process was excellent. The booking was simple, the office team gave great communication prior to the service. The engineer was incredibly helpful and I would highly recommend them.

   almost 4 years ago
2. Helen Stockdale ★★★★★

   Mulgas came to service my warm air heating and to replace my kitchen tap and faulty basin taps and toilet syphon. I was extremely pleased with all the work done and the improved performance from the items in question. My engineer was professional, punctual, efficient and friendly. A very good experience.

   almost 4 years ago
3. James Devonshire ★★★★★

   Great experience with a full gas boiler and radiator system install (x12 radiators) - was previously electric heating only. Dave walked us through process was fine for us to choose own radiator style, Mulgas sources them, Craig and Steve installed with minimum disruption, always polite. Chased into walls, insulated pipes in loft, connected to new gas supply, fitted extractor external flume through thick wall. Given bungalow all pipework went overhead so alot of loft work. No problems 12 months on. Would highly recommend - they don't just service boilers they install them(!)

   more 8 years ago

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