Kindertons Car Repair Garage in West Drayton

Reviews

1. Dio “-” Lee ★☆☆☆☆

   I’m really disappointed with the level of customer service I received from Kendertons. What should have been a straightforward process turned into a frustrating experience. There was a significant delay in providing a courtesy car, and despite being told multiple times that one would be arranged “soon,” nothing happened for days. What made things even worse was the inconsistency from their call handlers. Every time I phoned for an update, I was given a completely different explanation about the delay. One person said the car was already allocated, another claimed they were still waiting for availability, and someone else told me there was an issue with the booking that had “just been sorted.” None of it lined up, and it felt like no one really knew what was going on. Overall, the lack of clear communication and the delays were incredibly frustrating. Kendertons really needs to improve how they handle customers and keep their information consistent. I wouldn’t recommend them based on my experience

   almost 8 months ago
2. MAS ★☆☆☆☆

   One of the worst service ever as soon as I dropped no hire vehicle and said don't want it they drop everything and ghosted me they want you want if you don't want hire vehicle as they charge 255£ per day off course for them they pro long the claim the get the most out of renting you there vehicle at extortionate price if your insurance denies to pay good luck mate they will come after you

   almost 11 months ago
3. Delight Burberry ★★★★★

   This is the 2nd time I have used this Vehicle Accident Managment Service. I had no problem's in getting a replacement Car from them. Their Team/Co-Worker's who loaned me the Car was swift,easy&reliable with no problem. Kinderton's work in Conjinction with Car Call. Both compaines are excellent! I had no issues upon hiring the Car it was such a beauty to drive I did want to rtn it. Only issue is that The Depot is slightly difficult to reach by Public Transport. Thank You once again. D.Baxter.

   1 year ago

1. Stephen Hemming ★☆☆☆☆

   All the bad reviews you read are for good reason. They are only interested in hiring you a vehicle at extortionate rates. As soon as i declined the hire vehicle they dropped my claim instantly as advised me to go direct to my insurance company which is what i wanted to do in the first place. If you accept one of their hire cars and then the the other party doesn’t accept liability you will get hit with a bill in the thousands. Go straight to your insurance company!!!

   1 year ago
2. Frankie Corleone ★☆☆☆☆

   Awful service. Having been recommended by a family friend I had high expectations but sadly nothing progressed two weeks into starting my non-fault claim. On three separate occasions I was promised callbacks that never materialised. I spoke to a different handler every single time. When unable to answer any questions I had I was met with “the manager is on lunch” and I would get a call back. I never did! With no courtesy car arranged and a damaged car I took my claim to another company who have been amazing. Within half an hour of first contact they had my car booked into the body shop of choice and a courtesy car arranged.

   1 year ago
3. Erolski Ibrahim ★☆☆☆☆

   Good luck with hour claim. Do most of the research and fact gathering yourself. Keep chasing for feedback. Do some relaxation in between then call them on a regular basis so you are not forgotten.

   almost 3 years ago

1. rishi wadhera ★★★★★

   Kindertons providing me with a hire car for the duration of my insurance company dealing with the claim they took over the claim from my insurance company Haven and did an amazing job providing me a great vehicle to drive for the duration they delivered it to my property and all in all I was in a great an amazing service and experience . special shoutout to Caitlin in the self-drive department for being such a pleasure to deal with.

   almost 3 years ago
2. Nicola Mary Wyatt (nicolamarywyatt) ★☆☆☆☆

   If this company call to resolve an accident that was not your fault do not accept them. Tell you insurers no. They are cowboys. They will extort money out of the incident and land you with the bill personally and a court case. I’m only sorry I didn’t see these reviews or have more knowledge of what to do in these scenarios before this happened. The ombudsman needs to stop this company operating. Disgusting.

   almost 3 years ago
3. IM H ★☆☆☆☆

   Almost 3 weeks waiting for them to update me on my claim to be told as its been over 2 weeks, I am no longer entitled to a courtesy car and they cannot proceed with my claim (even though it's their fault!?) My claim was passed around to people who we're out of office, they never followed up, didn't contact to update me either. Truly disgusted/appalled/extremely upset with the service. Due to your negligence and lack of care, you are severely affecting my mental health and causing great emotional distress. Currently seeking legal advice and will be taking you to court. Please also listen to the calls that you record for training and monitoring purposes, Jessica was everything but helpful with her rude, snappy, arrogant, unapproachable attitude, it made me feel worse. I went quiet to hold back the tears. The accident was not even my fault, the other lady admitted she was liable. I am so upset with this whole situation, I could cry. Thank you for the stress, neglect and poor customer service. As soon as I am able to, I will no longer be your "customer" even though you haven't treated me like one.

   almost 3 years ago

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