A Grover Coachworks

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Reviews

1. Jade Hull ★★★★★

   I’ve just received my car back after Grover took over the repairs after an accident. I’ve had a really pleasant experience from start to finish and can only commend the customer service I have received. I was kept informed every step along the way. It was a 3 week repair so I had a courtesy car which was dropped off to my work place and the evening after the repair was complete I had by car back before 12pm, dropped off to my home address. Every member of staff I had interaction with was fabulous. I hope not to be back any time soon but thank you Grover ARC

   almost 3 months ago
2. Fi Gonday ★★★★★

   My car was hit from the side on my way to work by a truck and side mirror broken,my insurance sent me to Grover The communication from day one was exceptional,I knew what was happening and when to expect my car, they initially didn’t have an automatic car to give me to use but as soon as one was available I had one.They were very considerate of me working nights so they would send text/emails and I would call them when I woke up which I thought was very nice. After I got my car back I had a small issue Ian called me to bring the car back,while I was in reception waiting i was given a lovely cup of coffee and before i even took the second sip my car was finished,happy with results and service

   almost 4 months ago
3. Dharm Bains ★☆☆☆☆

   Had our Evoque repaired here. Although service was good when we got the car back our nice JLR key fob was missing. Grover have searched for it but mysteriously cannot now find it! Also promised weeks ago to send us photo of this key ring but never have done. We’ve ended worse off by using them to repair our car and not easy to replace with original key fob (sentimental value). From our experience do not leave anything in your car and if you have a nice key fob best remove it before you give your car in. Very dissatisfied that this has happened and no resolution proposed from Grover. Would not use them again for this reason.

   almost 4 months ago

1. Eric Brennan ★★★★★

   Very professional. They collected the car taking notes on exactly what was to be done. While they had my car they stayed in touch with details of what was happening and atwhat stage the repairs were. I would recomend them if you have and body work done on your car.

   almost 8 months ago
2. Kar-Ming Kevin Liu ★★★★★

   My car was hit from behind by someone not paying attention. Insurance sent me to Grover for repairs. Outstanding service from beginning to end. Kept me in the loop throughout the process. Car was delivered back to me washed and hoovered, can’t really ask for much more!! Great job!!

   almost 9 months ago
3. Spicy Muffin ★★★★★

   After having a small non fault dink pre christmas my insurers arranged Grover to carry out the works. I was kept upto date with the progression and my car was ready on the estimated date. I will like to add that i'm very fussy about my car. Usually i will do all the work myself but my insurer advised it was the best thing to do right now to get moving again. Front bumper, right front wing and all the gubbins replaced and everything is spot on. All in all a very happy customer here.

   almost 3 years ago

1. Di Kelly ★★☆☆☆

   Awful customer service. Every time I rang to ask about my car I got very flippant and unhelpful replies from the lady on the ‘customer service’ line. She gave me replies such as she ‘had no idea when it would be ready’ & ‘Your guess is as good as mine’. She did not give a flying fig and made no attempt to find out answers to my questions. They also took nearly 3 months to schedule in the work. They were instructed by my insurance company - I would not use them again.

   almost 3 years ago
2. Samantha Hone ★☆☆☆☆

   I would not recommended this business they are totally unprofessional . My insurance company appointed them to fix my car . After 3 months of trying to get an appointment they collected the car and then tried to say the insurance company asked them to return it on the same day without being fixed . The bottom line is they didn’t want to do the work as it wasn’t in their Remit even after they received several photos of the damage Then tried to but the onus onto the insurance company who knew nothing about the car being returned and said they had not authorised it totally unprofessional company . Ian was exceptionally rude and unhelpful .They are totally incompetent and after reading the reviews am very pleased they never repaired the damage to my car .

   almost 3 years ago
3. Daisy Buchanan-Smith ★★★☆☆

   Had two areas of damage repaired. Work is good, however was paid up front by a third party and not enough time was made to complete the works - this was not their fault, however due to my shift pattern we made a plan for a Monday drop off and Thursday/Friday collection. They never contacted me, and said it would be done on the Monday when I called to chase. I explained it was specifically set for certain days due to my work, and the receptionist basically said it was my fault for dropping it off late - even though that was the agreement. She then tried to charge me late collection even though it was Grover who couldn’t stick to their side of the deal. They also broke my parking sensors and have not ever contacted me when advised. Good work but do not pay up front!

   almost 3 years ago

1. Nicola Stygall ★☆☆☆☆

   A biffa lorry went into me and this garage was paid to do the work on my car, when they brought it back to me the colour match was wrong and my bumper still hanging out, the insurance told them they are to resort it out. In the mean time they knocked my radio code out i asked them for it which they said i have to pay it i didn't know that such a company both mangers had such a chip on their shoulders! They said code was down to me but the car was sent it with the radio working. Not to mention the hassle its cause by not doing the work correctly which has cost me time and money. Would avoid at all cost! With my bumper not flush and the colour completely wrong white and cream picture doesn't show what you can see with the naked eye. Once its gone in the second time if the works on the body is correct i will update.

   almost 4 years ago

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