Brilliant service price is spot on can fault them. Customer service is quick and easy. I've already recommended them to 2 people. Thanks
Outstanding customer service, I highly recommend this company. I am a repeat customer and always have a great experience, the team is friendly and helpful. The quality of the product is amazing and the delivery was super fast, I will definitely be back. The staff went above and beyond to ensure I was satisfied with my purchase. This company truly listened to my needs and provided the perfect TV.
Poor company. I have been charged £155 for pick up and diagnostic. They said that it is screen fault and they can’t fix it. I contact Sony support and the lady opozite enter the TV settings remotely and fix the problem in a minute and forever. So I have been charged £155 for wrong diagnostic so I lost my money for nothing. Not recommend!
Worst customer service ever. This company tried to return a battered chopped up cable to me along with my device that I have never seen in my life. The driver that collected took pictures at the time but conveniently the pictures allegedly don't show the accessories collected, so the owner just took his word for it and not mine. Had a 5 minute "conversation" where I was adamantly told I provided them with this botched cable and there is not even a possibility that their company had made a human error. It's not even about the cable at this point. How can a company not listen or concede the possibility of a simple mistake? The customer service is just not there. EDIT in response to your response: I already told you your delivery driver was very gracious and apologetic. My complaint is about your own lack of accountability and continued insinuations, which you have made again on Google, as well as revealing unrelated and privileged information about my insurance which I'm sure is in breach of customer confidentiality. Your collection driver opened the box which was NOT sealed and handled all accessories inside. If you had actual evidence of the pictures he took at the doorstep, you would know that. It's very easy for an errant cable to be accidentally placed in an OPEN box, but of course you're continuing to say it's impossible. The fact your delivery driver offered me a replacement FROM HIS VAN this morning is proof that your delivery drivers carry those specific cables with them. Not impossible at all then, is it? Very strange customer service decisions from you today, but at least everyone on Google can now see the tone and unprofessionalism I was dealing with.
Fantastic company and service. I had an insurance claim for a damaged screen and as my TV was 75” I had to get an Inspection arranged myself (with an Inspection Report provided for the insurers). I contacted Consumonics and they were just brilliant. I called a few times, I had various questions - always they were polite and really helpful. The guy whom came to see my TV (I forget his name, but he was from / born in Ecuador) - such a nice friendly guy, very helpful. Same as the person on the phone whom I spoke to a few times afterwards too, when I needed some advice - friendly, polite and helpful. I was also seen within 3 days. Report provided within 48hrs of the visit. Brilliant. Just a great service all round - 100% recommended !!
Excellent and rapid service. Picked tv up on Thursday, delivered back on the following Monday. Friendly and helpful staff.
They say the largest repairers in london, who haven't got a a proper call waiting service. Took me at one stage to call 20 times before they answered the phone. Booked a collection between 9am to 1pm. Got a call from driver that couldn't collect, only between 4pm and 6pm. Then lied to me about then on there way when I called after the driver had already could come. Then put the phone down on me. Called on Monday told me it had been repaired. Then on Tuesday told me they had written it off. If you are a Domestic and General customer don't use them ask for another repairers. They lie.
This is a great company! My 75inch stopped working and my 2 year old daughter was so unhappy about not being able to watch her programmes. I only phoned yesterday and they immediately sent Diego to collect it in Alton for analysis and repair. I am waiting for the diagnosis and repair but their service has been extremely good so far and I am happy to recommend them. Their agent Diego took great care to bubble wrap the TV and I helped him carefully place it in their van.
I found the company to be efficient and helpful. I took my tv to them and they helped me get it out of the car and carried into the workshop. Can park outside. Repair took 2 days - well within their quoted timescale. One of the service engineers was particularly helpful in giving advice and provided bubble wrap to protect screen. Would definitely use again.
Consumonics Ltd. is located at Unit 14 Garth Business Centre, 193 Garth Rd, Morden SM4 4LZ, UK
You can contact Consumonics Ltd. at +44 20 8337 8000
You can find directions to Consumonics Ltd. by following this map link
Trouv Chauffeurs
Kaybridge Residential Estate Agents