Willow Body Works

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Reviews

1. Annabel Lau ★★★★★

   Booked in for an insurance repair for some damage to panels and lights. We needed the car back urgently (before it could be fully fixed) and Paul went above and beyond to sort something out for us - even opening the shop a couple of hours before official opening time so we could collect it. It was also really easy to organise getting it back to them to get the final bit fixed for no extra charge. Highly recommend

   almost 3 months ago
2. jeton ★☆☆☆☆

   I’m extremely disappointed with the service. It took them an entire month just to replace a rear bumper—a straightforward job that should have been completed much faster. They kept telling me they were waiting for the bumper, but when I checked, I could clearly see my car parked with the new bumper already fitted. This unnecessary delay felt like an attempt to exploit third-party insurance claims. The lack of honesty and transparency was shocking. This entire experience was a waste of time and money. Stay away from this garage—they’re liars and completely untrustworthy.

   1 year ago
3. Krastyo Ruskov ★★★★★

   They did repair my Hyundai Tucson front wing and a bumper for 1.5 weeks. Which is a reasonable term. The job has been impeccable; car washed and clean. Thank you for that! They kept me informed which is another plus. I'm definitely would recommend them!

   1 year ago

1. Ahammed Jaseel perayil ★☆☆☆☆

   I recently had the unfortunate experience of dealing with Willow Body Works as the repairer for my insurance company. I must say, it was a complete nightmare. First of all, the lack of communication from their side was extremely frustrating. I had to constantly call them and ask for updates about my car, and even then, I would only receive vague responses. It seemed like they had no interest in keeping me informed about the progress of the repairs. To make matters worse, I noticed that they were using my car for loading and unloading stuff, like a truck or lorry. This was completely unacceptable to me, as my car is a well-maintained family vehicle. When I finally received my car back, I was shocked at the state it was in. The windscreen was completely broken (It was already having a small crack that we can't even see without focusing on it properly) and there were numerous scratches all over the body. It was evident that they had not taken any care while handling my car. To add insult to injury, there was no fuel left in the car, which made me wonder if they had been using it for their personal errands. But what was even more concerning was the fact that my car had started to rust in some places due to their 'good maintenance'. This was a clear indication that they had not stored my car properly and had neglected basic maintenance procedures. Overall, my experience with Willow Body Works was extremely disappointing and frustrating. I would strongly advise anyone to avoid them at all costs. The way they treated my car was completely unacceptable and I will never trust them again with any of my vehicles. This was by far the worst experience I have ever had with a repair shop and I would not recommend them to anyone.

   1 year ago
2. Sharon Miles ★★★★★

   I have just had a repair done to my car - the service I received was excellent, I was kept updated all the way. Kayleigh was fabulous and so patient with me and trust me I do rattle on lol. I would recommend this company to anyone. They even cleaned my car both inside and out before it was brought home - yes they do come and collect your car! Repair was A+

   almost 2 years ago
3. Sevim Hamit ★★★★★

   Willow Bodywork’s gave fixed my car twice and I have always found them highly professional. Workmanship is amazing and the ladies who run the office are highly professional!! Would definitely recommend them!!!

   almost 3 years ago

1. Scott M ★★★★★

   I have just recently had the body work on my bmw repaired with willow bodywork’s.I am very fussy and particular with my car.The work that was carried out was amazing!! And top quality.I couldn’t e happier with it.The whole team were brilliant.Kayleigh and glen were exceptional they really made me feel comfortable and confident all the way through from start to finish.I would highly recommend this company and I would only use them for any future work.Thank you so much

   almost 3 years ago
2. Kenz X ★★★★★

   Having had a door damage, I had no choice but to go through the insurers. Willows Bodywork were exceptional, particularly Kayleigh, I had called to get my permit out of the car, no problem. On having my car returned there was a window issues. Kayleigh called and spoke me through correcting it! Amazing service

   almost 3 years ago
3. JAN Galbraith ★★★★★

   Willow body works were brilliant, they supported us when we were having difficulty with our insurance company. They completed the work promptly and delivered our car back to us in a week, the 2 men who delivered where so polite and helpful.

   almost 4 years ago

1. Sharon Baker ★★★★★

   Fantastic service. Got our car repairs booked in very quickly. Dealt with the insurance Fantastic service. Got our car repairs booked in very quickly. Dealt with the insurance company very efficiently. Wonderful helpful staff and our car was returned quickly to us repaired and cleaned. Door to door service, sorted out a loan car for us and organised the MOT. What a great company. Highly recommend.

   almost 5 years ago

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