Warren James Jewellers - Watford Jewelry Store in Watford

Reviews

1. Nikolinka Zhelyazkova ★☆☆☆☆

   Extremely Disappointing Experience at Warren James Watford I recently visited the Warren James store at the Intu Watford Shopping Centre, and unfortunately, my experience was far from satisfactory. The staff’s attitude was dismissive and unhelpful.I felt undervalued as a customer. When I inquired about a specific item, the response was curt and lacked any genuine willingness to assist. The advisor was not in good mood and rudely was commenting on my “attitude “ which was more than normal so unacceptable.They rely on their customers and fighting with them. Considering the numerous negative reviews regarding customer service and product quality, I strongly advise against shopping at this location. There are many reputable jewelers in Watford that offer better products and, more importantly, respect for their customers.

   1 year ago
2. Sarah Heslin ★☆☆☆☆

   Bought a ring online to replace my wedding and engagement rings while pregnant but they were too big. There were three ladies in the store, the one who served me was very unhelpful and rude and seemed to actually want to make it a difficult and unpleasant experience (the other two did attempt to be a bit more pleasant). This was my first ever purchase from Warren James and will be my last due to really terrible customer service.

   almost 3 years ago
3. Farhad Pasdar ★★★★★

   Very hard working staff! Well done. Product knowledge 10/10 Cleanliness 10/10 Up selling 10/10 Customer service 10/10 2 girls that look like each others very bubbly and welcoming.

   almost 3 years ago

1. Stuart Cowan ★☆☆☆☆

   My girlfriend has been trying to get me a special present for nearly 4 weeks. We looked in there window and spotted a really nice ring ideal for our purpose so she went in and was told it is sold out. OK. Close to Christmas. So she tried again christmas week still sold out. A little bit annoyed being january sales. She waited till today being my birthday only to be confronted with the same woman who she said was VERY ROOD and did not even try and look for my size which is U I must have the most common U size finger (wedding band finger) my girlfriend was also told go on the website which is 3 times the price (not only that my other half asked about any ring that size no matter the price) only to be told they do not have. We are only looking for a symbol and since I work with my hands the price is good for us. In my opinion this woman needs to think about a new job or the company should review her employment because my better half has still not been able to get my christmas present, new year's present or birthday present maybe a change needs to happen. She should not be aloud to have her position cause it looks like no one is getting anything they want but she has many rings and braslets on all the time. Out of order

   almost 4 years ago
2. Daniela Rodriguez ★☆☆☆☆

   I bought this item in Atria Watford, and the manager was soo rude with me and my husband, she didn't want to refund my money back, and I had everything, the receipt, the email from customer service where they said that I can refund or exchange the item. For that I don't want to buy anything else here. Also she called the security guy. Finally I sent another email to them with my number and they called me back, so they refund my money. This was a very bad time here.

   almost 5 years ago
3. Bruna Graziele da silva Bottino ★☆☆☆☆

   Received a present back in March the ring didn't fit. My husband went back to the store just before lockdown to ask them to exchange the ring for a smaller size and they said that they didn't have a smaller size available and would call him when they receive a smaller size. The lockdown happened a week later. They never called. Went to the store today and they refused to exchange and said that the ring that doesn't fit me were worn.

   almost 5 years ago

1. Bruna Bottino ★☆☆☆☆

   Received a present back in March the ring didn't fit. My husband went back to the store just before lockdown to ask them to exchange the ring for a smaller size and they said that they didn't have a smaller size available and would call him when they receive a smaller size. The lockdown happened a week later. They never called. Went to the store today and they refused to exchange and said that the ring that doesn't fit me were worn.

   almost 5 years ago

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