Myself and my son were attended to by Georgina today. We couldn't have asked for more from this member of staff. She gave 100% perfect customer service to us today. She is polite, friendly and a brilliant problem solver. Thank you Georgina
The store layout has a good flow and was really nice, clean, and bright. I was assisted by Aida who was very kind, patient, and helpful. She helped me chose between two sizes of the bracelet I was interested and helped me sign up to My Pandora to get a free (and gorgeous!) jewellery box. Really good experience in the store today. Thank you so much, Aida!
All three employees were standing behind the till having a good chit chat. I had to walk right up to the till, not one of them bothered to acknowledge me. I had to prompt them to which one of them helped me..
If I could give zero stars, I honestly would. This was the worst customer service experience I’ve ever had. My time was blatantly disrespected.from the moment i walked in it took a while for staff to interact or show interest but when I finally got help, it was with attitude, eye-rolling, and no accountability whatsoever. Even the most basic expectations politeness, efficiency, and communication were completely missing. it was shocking how rude malwina was. i thought maybe she was just having a bad day and tried to explain to her that she was being rude and should work on it in the future. she responded with smirking. To top it off, the service in general was poorly managed and when I asked for a resolution i was so obviously gaslighted into thinking it was somehow my fault it became disrespectful. This place clearly doesn’t value its customers, and based on my experience, they shouldn’t expect to keep many. Avoid this place at any cost unless you enjoy being gaslighted, disrespected and belittled. in conclusion management should either get rid of malwina or give her a pay raise because she clearly hates her job.
I was in the Bromley store this afternoon and waited for about 15 minutes for “ express checkout” for click and collect. And that was after I spoke to someone and also told them I wanted to purchase another item as well . A different member of staff came to help once I received my order and I then asked I wanted to purchase something else and was told to join the queue that was out the door.!! If I had gone in the original queue I would have been at the front of the normal queue by the time a member of staff came. I was told I could have collected and ordered together. Even the manager Stettana was unhelpful.This was unacceptable customer service. Absolutely disgusting
I have visited this store several times and found the staff to be unfriendly and unapproachable. Most recently I felt embarrassed and uncomfortable, I asked two staff members for help and was told to ask another member of staff at the till.(two staff one of which was serving) One smiled at me as if she was going to assist stood hand on hip, without actually doing anything and said I had to queue loud enough for the manager to then said I will serve you. I walked out. I have worked in retail management for over 25 years and would never be so unprofessional and rude to a customer. I did ring the store manager to complain and asked to return, but I would not go back. Like they were doing me a favour, really! Customers have a choice of where they shop, the concept of business is service. Obviously not at this store. Ps I have visited other stores and felt satisfied with the service just not Bromley, totally wrong attitude.
Girls in there are fantastic as usual great service very helpfull wouldn't go any where else
The product is spot on. The quality of the jewelry is high. You can build your bracket by adding charms at each vist. Creating a piece of jewelry that increases in value. I have only giving 3 stars because, this store has some of the longest ques still, which is understandable, but makes what should be an enjoyable. experience, a chore. It's best to check what you want out online first. Order if you can. If not know what you want, to speed up the process while in store.
Good place just jewellery needs to be properly put together when u buy a bracelet and some charms they should give you help tho
Pandora Bromley is located at Unit 248, The Glades Shopping Centre, Bromley BR1 1DN, UK
You can contact Pandora Bromley at +44 20 8460 3011
You can find directions to Pandora Bromley by following this map link
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