Contacts & Location

šŸ“ Address: Henry Street, Bath BA1 1JS, United Kingdom

šŸ“ž Phone: +44 345 680 8000

šŸŒ Website: novia-financial.co.uk

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Reviews

  1. Neil Ashmore ā˜…ā˜†ā˜†ā˜†ā˜†

    Iā€™m having the same problems accessing my own money. Firstly they send me documents which I complete and return. Then they email saying the documents that they sent were out of date. So they send new ones. They already have this information which I submitted in February. Absolutely pathetic. There should be an option to put a zero star rating for this company

  2. Jo Hollis ā˜…ā˜†ā˜†ā˜†ā˜†

    Have reported this company to Financial Ombudsman and Action Fraud. As a financial institution they made an unforgivable mistake causing much anxiety at a time of grief- do not use this company. They have as I said been reported and just waiting on the results

  3. Joanne Gibson ā˜…ā˜†ā˜†ā˜†ā˜†

    Following a change of financial advisor I have been trying to withdraw my funds from Novia. They have been very slow to action my request. Firstly they fail to email.the withdrawal form. I phone them again and they email the form but they will not accept an electronic return. I complete and return the form by mail. No ommunication from them until I receive a second form requesting more details which had they checked my account in the first place they would have known that they required this information. Was this simply a delaying tactic? Once again they reject an electronic return. So yet again I have to return the withdrawal form by mail. Again I wait and hear nothing. Following another telephone call to Novia I am told they have now confirmed my bank details coincidentally the day I phone. They will now start the withdrawal process which may take 10days. Accessing your own money should not be such a long drawn out process. Terrible service.

  1. Steve Barnes ā˜…ā˜†ā˜†ā˜†ā˜†

    No communication from them, ended up paying 33% tax through lack of advise. I had my pension transferred to them without my knowledge. Don't go near them..

  2. ian ā˜…ā˜…ā˜…ā˜…ā˜…

    I've had nothing but great service from Novia and helpful experienced staff.

  3. Tom Bennetts ā˜…ā˜†ā˜†ā˜†ā˜†

    Cannot access my pension account. Tried online and was unable advised me to call them, when I did I was told they couldn't help me and I had to do it online. My pension was transferred to this company without me knowing and now I don't know where my money is invested or what fees I am paying for their services. Really poor service and for that I shall now be moving my pension.

  1. Calum Forsyth ā˜…ā˜†ā˜†ā˜†ā˜†

    Great at getting money in. Really poor when trying to change provider. Really slow responding to my IFA and quite unhelpful. Not recommended.

  2. simon benjamin ā˜…ā˜…ā˜…ā˜†ā˜†

    Poor returns on pension investment. And claims of not getting my form request for my complete money withdrawal. Second letter sent recorded. Then they took longer as then finally asked for forms of my ID proof. Instead of asking for this at the same time. Out of Ā£ 31'000 ended up with Ā£24'400. My account with them opened up at Ā£37'000. Poor money investing on there part.

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FAQs

What is the address of Novia Financial Plc?

Novia Financial Plc is located at Henry Street, Bath BA1 1JS, United Kingdom

What is the phone number of Novia Financial Plc?

You can contact Novia Financial Plc at +44 345 680 8000

How can I get to Novia Financial Plc?

You can find directions to Novia Financial Plc by following this map link