I have a Bell double over and I have had it over 20 years and now I have had my 3 hobs repaired it good as new. I'm so pleased with the job.
Never known such appalling customer service. Paid over £350 for an oven part and they refused to keep us informed in any sense. When challenged on it by my partner, he was rude. When I later challenged him for being so rude to her, he blamed her for having an attitude - ridiculous under the circumstances! Even after every attempt was made to open lines of communication, bearing in mind their 2-4 week suggested time period came and went, then doubled, then trebled, all I got was my last 4 emails ignored over a 6 week period. Treated like an inconvenience, rather than a valued customer who was in need and had paid good money for nothing, ultimately. After initially saying we couldn't get a refund, despite no sign of what we'd paid for, we ultimately got our money back. Not that we wanted it back, we wanted what we paid for! Over 3 months on, we're back to square one. Their defence was difficulties obtaining the part; that's understandable, but zero excuse for refusing to offer any updates. At the end, no apologies for the lack of service. Thanks for nothing but irritation!
Fantastic all around service. Very quick response to initial contact. Arrived same day to diagnose problem and after agreeing price for new parts and repair arranged next appointment to complete. Engineer (Ollie) again arrived as arranged and repaired with new parts. Highly recommended.
Very good, friendly service. Fan oven element broke, so booked someone to come over and check it out. Unfortunately it needed a part which they needed to order. Once it came in (a few days later) of their engineers came over and replaced it. Very good Covid precautions taken also, which was reassuring as we have a family member who is shielding.
Chose this company originally because they were local to where we live. They were excellent. We had our first visit a day after we phoned. Oliver arrived on time. Our cooker was a discontinued line, but he managed to find another cooker with the same oven door, so could find the parts we needed. He gave us a very decent quote and set up a visit to replace the parts just a few days later, when he also arrived on time and quickly completed the job. Our many thanks to Doc Oliver! Andy & Sue would definitely use again and recommend to others.
The engineer (Oliver) who repaired our oven was brilliant. We managed to get an appointment quickly, he repaired our oven & grill for a reasonable amount he observed all of the necessary safety precautions for COVID19 and really got us out of a hole. I would not hesitate to recommend him and the company
The oven doctor Bristol is located at 1 Torrance Cl, Bristol BS30 5LH, UK
You can contact The oven doctor Bristol at +44 117 902 1201
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