A C L Domestic Appliance Repairs Radstock

Reviews

1. Matthew Prince ★☆☆☆☆

   ACL attended my appliance multiple times over a period of approximately seven months, all relating to the same ice maker fault. During this time, several parts were replaced and I paid around £470 in call-out fees and repairs. Despite these repeated chargeable visits, the appliance has not been successfully repaired. In later correspondence, it became clear that the underlying issue was linked to the original fault, which was not correctly diagnosed at the outset. Had the initial diagnosis been accurate, many of the subsequent repairs and associated costs would not have been necessary. Communication required repeated follow-ups, and there was little acknowledgement of the repeated misdiagnosis or the cumulative cost incurred as a result. The outcome remains an unresolved fault despite multiple engineer visits and payments. Based on my experience, I would not recommend ACL for fault diagnosis or repair.

   almost 6 months ago
2. Martin Cracknell ★☆☆☆☆

   SAMSUNG Change your repair company, this one is awful, had a phone call and when i picked up it hung up immediately, they then sent me a text message saying that they just tried to call and there was no answer, 1st lie. I then call the number they have asked me to call to just get a clicking noise. A women then finally answered with a poor attitude. Tried booking a 8am til 6pm appointment and i said i couldn't do that as i work and needed a more specific time, attitude got worse and started shouting at me. Then rather than sorting it out like a decent customer service just shouted at me that they'd been in business for 20 years and the google reviews weren't true, well i can say that i believe all the negativity as thats what i just experienced. They've now sent it back to Samsung and im still without a washing machine with a young family. How incredibly selfish of an organisation that should be better. My advice is avoid Samsung products and you won't have the displeasure of dealing with this truly awful company !!

   almost 7 months ago
3. Shelagh Parsons ★★★★★

   Warranty repair on our Samsung washing machine. ACL have been helpful throughout and the engineer arrived today with the parts already in his van. He was knowledgable and professional and quickly sorted the problem. Now have a functional washing machine again and am happily mid way throuh my first wash. Samsung customer services were a different matter and that will be another review. Cannot fault ACL.

   almost 11 months ago

1. S S ★★★★★

   I reported to Ebac yesterday that my washing machine was very noisy. (7 year guarantee) Engineer Gary came out this morning, replaced the two pumps. Now quiet! Thank you ACL; prompt service with care & courtesy.

   almost 11 months ago
2. Val Ledzki ★★★★★

   Repair with samsung warranty. Easy booking online, 2 days later engineer came round to check the issue. New drum needed for the washing machine. ACL ordered a part a send the engineer few days later to fix it. No problems at all, I'm very pleased with whole process. Easy to book with Samsung and professional job by ACL. Thank You.

   1 year ago
3. Tony Wagman ★☆☆☆☆

   Blomberg washer dryer stopped drying just before Xmas. Phoned blomberg and got appointment for beginning of January. Half way through holiday got a text from ACL requesting machine details again and cancelling appointment on basis that they needed to order the part. Why they couldn't ask Blomberg again i don't know. Anyway when I came back from holiday I gave ACL the info again. A week later they texted me to make an another appointment. The earliest was another 2 weeks. When the engineer arrived 3 hours later than estimated he incorrectly said i reported that the machine did not drain and turned up with a new pump. He didn't have the part to fix the dryer problem. When I chased the company for a revised repair date, I was told the engineer had replaced the pump, which of course he had not. He had also left our integrated machine sticking out as he couldn't push it back by himself. I contacted Beko who are the owners of Blomberg who agreed that I had given all necessary details when i first reported the fault and they have offered me a satisfactory resolution.

   almost 3 years ago

1. Natalie Denton ★☆☆☆☆

   Absolutely disgraceful and unprofessional. We just had a visit from Bryan an engineer sent on behalf of ACL. We had a problem before Christmas with our Bloomberg dishwasher that is still in warranty- another guy came out to fix it but took the integrated cabinet door off and didn't put it back on properly. Shortly after he left the whole cabinet door fell off leaving wires exposed and meaning the dishwasher wouldn't close properly. SO we called them out again to fix the door back on - the first time the guy didn't show/cancelled so we had another few weeks before Bryan arrived. He shows up today and accuses us of taking the door of ourselves?!?!? Then is immediately hostile and tells us to fix it ourselves. He then says 'I'm going to phone head office before you do' and storms out. Then sits outside in his van for ten minutes. The whole experience was entirely annoying - having to wait in again yet another whole day for nothing to be achieved - and totally unprofessional and just downright bizarre. It's put us off buying through the same company again if they're sending out people like this with zero customer service skills and who are just horrible and rude. Fair enough if he couldn't do it, just explain that nicely and I'm sure we could have figured it out or got someone in who could, but it was your company's representative that broke it in the first place and definitely don't accuse customers of breaking it themselves! How this guy has a job is beyond me.

   almost 3 years ago
2. Lisa Koch ★☆☆☆☆

   Would give a zero, but can’t. This is the first bad review I’ve ever written for any company. Avoid at all costs. Are currently in a dispute with company as they sent an engineer who ended up breaking a pipe in our kitchen and causing a leak. We called ACL as soon as we found the fault and they have given us nothing but awful attitude, the worst customer service I’ve ever experienced, sarcasm and and utmost disrespect. They are refusing any responsibility and are expecting us to pay the plumber to come fix it and their engineer for his visit. Whilst the engineer was here he also broke the machine further and was going to order a part to fix it. They are now refusing to do this as well. So we now have no washing machine and cannot use our kitchen sink. Not once have they uttered the words “sorry” or accepted any liability for their faults. Like I said AVOID AT ALL COSTS.

   almost 3 years ago
3. Henry Carless ★★★★★

   Assigned for a Samsung washer dryer warranty repair. I was a little concerned when I saw reviews but they turned up when they said they would and replaced the pump in my washing machine within 10 minutes. The technician William was a very professional, friendly and happy guy who works efficiently, effectively, and tidily. Service with a smile - and now I can do my laundry again!

   almost 3 years ago

1. Danny Parker ★☆☆☆☆

   Disgraceful company.beko sent them out for a repair on a 3 week old washing machine. Upon arrival despite machine broken for a week. Did some basic checks. Accused us of blocking the waste pipe and wanted £60 for apparently unblocking it. When questioned he couldn't provide proof of anything blocked and then Became aggressive, changed his story twice and then Said this could happen on day 1 of a brand new machine. beko holds the warranty and pays the company not the customer. This is a cowboy company and will be taking this further with beko as to the standard this company provide. Avoid at all costs. I can clearly see why the other reviews are what they are.

   almost 3 years ago

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