Flannels Clothing Store in Nottingham

Reviews

1. Alvin Rowley ★☆☆☆☆

   Hi, I recently ordered some items online, my sister tried to return them In-Store, and she was told by a member of staff that they couldn’t do so as she didn’t have the bank card I had paid with. I today have been in just now, and they told me now I can only return online. Not only has this been a total waste of time, money and a waste of my final day in 2025, but the staff had totally no compassion in helping resolve the issue. Normally when I make a mistake at work i try and make people feel better, but this store totally useless and a joke, the manager didn’t want to listen to my issue and hear my complaint, apparently stores don’t take complaints…. But how are stores meant to listen to customers feedback….what a joke. And when I asked for packaging to try and send it back they couldn’t even offer a bag. Waste of my time and energy

   almost 8 months ago
2. Kayley Spencer ★★★★★

   Lovely, friendly staff who are always happy to help. Even the security guard helped opening the door so I could take my umbrella down without getting soaked. The kind of service that you dont seem to get anymore.

   1 year ago
3. Confidence Uyi -Olaye ★☆☆☆☆

   I recently purchased a high-end designer bag from Flannels, and the experience was incredibly disappointing given the price point and the brand’s image. For a store selling luxury items, the service and presentation were far from acceptable. First of all, the item was not properly packaged. It wasn’t wrapped with care or placed in a box—just casually put into a shopping bag with no protection. For such an expensive item, that level of carelessness is really poor and unprofessional. Additionally, Flannels seems to only carry one of each item, so you’re either given the display piece that everyone has handled or something that's already slightly worn or dirty. There’s no sense of premium service or presentation, which you would expect from a luxury retailer. They really need to improve on both packaging and the overall shopping experience. It doesn’t feel like you’re buying something special, and that takes away from the whole purpose of shopping luxury in the first place

   1 year ago

1. Jacob Hutchinson ★★★★★

   Lucy provided fantastic service today. Helping me find the right style of jeans, fit, and for the budget I was looking for. Lucy was patient, helpful, positive and hard working in helping me find what I was looking for. Flannels had a great range of sizes, and a great range of brands. I am originally from outside of London and I received better service here than I did at any flannels down south. Highly recommend. Thanks.

   1 year ago
2. Blackscarlet Pix ★★★★★

   Only place in Nottingham to buy high end clothes with amazing customer service to boot. Can't live without this place. New location has made this even better. More space to walk around and each section of brand is more identifiable.

   1 year ago
3. Tuấn anh Lêm ★☆☆☆☆

   I am quite surprised at the attitude of the male staff on the 1st floor, they are rude and have a nasty look at customers, I think the store should reconsider its staff training

   almost 3 years ago

1. nikita nandhra ★☆☆☆☆

   I wish I could give less than one star. The Nottingham branch needs to budget for some employee training. The customer service was absolutely appalling. I have been in the store twice now and both times it has been dreadful. The employees talk down to customers assuming they cannot afford the items in the store displaying behaviours of prejudice and discrimination. I am DISGUSTED by the lack of emotional intelligence the staff at the store obtain which is something that should be considered when hiring. In particular on the women's floor- rude staff, no manners and absolutely no patients when customers are trying to decide what to purchase. Everything seems like a chore for them. Flannels please ensure your employees understand what customer service truly means because at the moment, the store is truly unacceptable. I do not recommend anyone to go to this store. Disappointed, but cannot say I am surprised when checking out the other reviews.

   almost 3 years ago
2. Hannah-mai Wright ★☆☆☆☆

   Spent a lot of money on a jacket and wasn’t even acknowledged or told about returns policy. Young female sales assistant with blonde hair , name started with an A was rude to my family and was very heavy handed with the jacket I was buying. Acted like we was rude for buying 50mins before closing time.

   almost 3 years ago
3. John Wick ★☆☆☆☆

   Poor costumer service. Came in store today to buy some men’s Valentino shoes, was told to wait as no staff available then after waiting told to wait again as staff was busy serving customers. Shop was pretty much empty with over 5 staff on shop floor, so left as I wasn’t being served

   almost 3 years ago

1. Michael Gillespie ★☆☆☆☆

   Visited the store today at 545pm. 6-8 staff in store and no customers and I wasn’t even acknowledged. Young female sales assistant then informs me that they are closing at 550pm even though it was advertised on the door as closing at 6pm. Didn’t get asked if I needed help as time was running out just basically leave as we want to close. Old enough to remember the days of cruise flannels where the staff were dressed properly, well informed about the labels they were selling and actually wanted to make a sale. Avoid at all costs. Unreal! Whoever is in charge wants to take a look at the calibre or staff because staff of that ilk will accelerate the death of the high street.

   almost 4 years ago

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