Absolutely brilliant experience outstanding customer service from all staff love my new hair do 5 star honestly
All i can say is my complaints are going to be heard & will NEVER EVER use this business again. Saturday my daughter wanted her hair pink. Took photo with us & they said yes can get this look for you. Explained daughter didnt want bright pink so they said rose gold would look like the photo and not as bright. So lady started foiling her hair, once completed we could see the pink very faint VERY. Daughter even said couldnt see pink in it. We left & daughter wasnt happy so i rang they said come in & we will re do the darker pink, so we did this and pink was re done. Again wasnt as in picture. But could see pink more than last time. Not once was any shampoos advice given, wasnt told not to wash etc. Spoke to a few friends who are hair dressers and all them said that she needs full head of bleach then pink. So rang back and explained and they asked us to return today for a partical refund. Was told to come back in today (thursday) when we attended they didnt have any customers and instantly said how many times have you washed it my daughter said 3 times instantly it was her fault cause washed it. As the colour has faded already. A semi colour should last more than 3 washs. The older rude lady jumped from her chair and was vile the statements she was making, asking for names and address of the people i had spoken to, demanding for my name, address and contact number. I studyed hair and beauty myself for few months but left, she said ow so you arnt qualified i said when did i ever say i was qualified she was evidence of where i studyed and whos had said they did this service all wrong. Explained didnt need to give any details to them. She explained she needed details to pass on to her solicitor. Not sure why she would even contact a solicitor i did ask if they had showed the solicitor the photos before and after, of which she said no cause its on your phone. Also stated that day i made a mess of her salon, and she turned away people. My appointment was booked on the saturday morning, and she gave me a time to return of which we did and all people was waiting they all got served. They gave me a £35 refund which im happy with but how rude the older lady was i will never be returning and will be making this known. The sitting cost me £95. Have attached photos the comments 1. Is what we asked for 2. After first sitting 3. After 2nd sitting
Visited here for the first time. Very satisfied. Friendly staff made me feel welcome. Mary did exactly what I asked her to. Abbi gave my hair a great wash and the works experience girl did her jobs efficiently on her first day. Good job Josie.
I had to rearrange my appointment and Mary opened up at 8am to get me in. She is very understanding of my needs especially after treatment for breast cancer and subsequent hair loss. Abby is lovely also xx
Got my hair done a few weeks ago here they fit me in last minute with no problem before my holiday the staff and manager were absolutely lovely and well accommodating my hair looks amazing and feels so much more healthier than before could not recommend this place enough and i will 100% be going back! Thank you so much for the wonderful service
Got my hair done a few weeks ago here they fit me in last minute with no problem before my holiday the staff and manager were absolutely lovely and well accommodating my hair looks amazing and feels so much more healthier than before could not recommend this place enough and i will 100% be going back! Thank you so much for the wonderful service
Highly recommend staff nice and friendly and make it welcoming. Have been going there since lockdown ended and very happy with my hair and stylist
What a horrible and rude owner at this hairdressers. First of all blocking my mother in laws car in by parking extremely close, then when asked if she could move it back a little she aggressively shouts "no I have peoples hair to cut why would i do that." Well shame on you. A 74 y.o woman who needed a little help for no more than 5 mins because of your parking and you behave like that!!! If I could rate 0 stars I would. First impressions are everything and I will be sure to tell all those that I know in your local area how rude you are and to gladly pass on giving any business your way.
Small but personal service. Staff really friendly and helpful. Senior hairdresser Mary own business been in trade years , knows what she's doing.
Hairport/Scissorhands is located at 106b Moseley Rd, Willenhall, Bilston WV14 6JE, UK
You can contact Hairport/Scissorhands at +44 1902 445551
You can find directions to Hairport/Scissorhands by following this map link