Having phoned round numerous shops to try to find a replacement cooker hood, I was very relieved when Blackwood said they could both supply and instal one. Shop owner very helpful and pleasant, as was the engineer who fitted the new hood. Even better, he took the old hood away for disposal at no extra cost. Will most certainly use Blackwood again
What absolutely awful customer service from this guy. Surprised he sells anything
Fantastic customer sevice, great people to deal with
Phillip in Blackwood helped us to choose a new tv and delivered and set it up.Perfect efficient service.Phillip also arranged for a very skilled kitchen fitter to remove and install a new microwave.A very efficient all round.
Very impressed. My first time buying here. Beat the chain store on price for oven and installation, with removal of the old product. All done within 48hrs of me popping into the shop. Completely hassle and stress free experience.
Great service again from Blackwood Electrics. My dog chewed up my TV controller (yes, really) and Philip was able to source a replacement that worked 100% correctly right out of the box. Thanks!
Thankyou for saving Christmas by delivering a new Fridge Freezer in a day.
Damaged new fridge freezer on delivery/ instalment. Poor customer service. I have purchased products for many years from Blackwoods however this will be the last time. I paid for a new fridge freezer and paid for delivery/ installation and disposal of the new appliance. The side of the fridge freezer was scraped on a door handle on the exposed side during delivery. I contacted the owner/manager regarding the fact that I was still awaiting a receipt for the purchase 4 days after it bought and to let him know that his delivery staff had scraped the product. Instead of apologising preceded to say that he delivered it and said ‘what did you want me to do? Leave it in the hall!?’ . The tone of this person was aggressive. I explained that when you arrange for delivery usually the company assesses the house and the installation site and then they make adjustments if required eg. Put a buffer between the product and a door handle or remove a door or handle. It is shocking that it’s seems normal for a company to damage a new product on delivery / arrival and then proceed to be rude to the customer and not offer proper customer service. This new fridge freezer now has a damaged side that faces into the kitchen. I didn’t ask for compensation but thought I may get an apology but instead I receive verbal abuse. I choose a local company to support a local business however I feel we have been short changed. In addition I purchased the product over the phone that a receipt would be emailed to me - I am still waiting for this.
Fantastic shop Philip was extremely helpful purchased machine late afternoon and was delivered first thing next day would highly recommend.
Brilliant service from Blackwood start to finish, great personal touch, really happy with out purchases.
Blackwood Electrics is located at 91 Saintfield Rd, Belfast BT8 7HL, UK
You can contact Blackwood Electrics at +44 28 9079 0255
You can find directions to Blackwood Electrics by following this map link