DFS Wednesbury Wednesbury

Reviews

1. Mindi Sunar ★★★★★

   Thank you poppy for helping me with my order!!! Your warm personality made my journey smoother x

   almost 8 months ago
2. Mason !! ★☆☆☆☆

   To be honest its my first (and last) experience of buying sofas off big stores.... I get the impression 15 year guarantees are based on what's made for the stores because you do NOT get the same quality. Had problems first few HOURS with creases and underfilling. I've photos of stores quality and one I received.... Mine looks leather instead of suede and you can make your own mind up. Took a lot of phones calls and emails before refund was given. Really upsetting experience and I can only say that most 5 star ratings are from customers 'looking forward' to their sofa. Quality I received was way inferior to what you see in store. imagine buying £180 nike airmax from J.D sports online and receiving the Chinese fake ones.... not good and trading standards should investigate. To date I never, EVER received an apology..... My neighbour upstairs had same issue within days from another sofa but never got any joy, no refund either... They should of did as I did... Ready for small claims. If foolish enough to buy from these please take photo of original sofa in shop and watch what gets delivered... Different material (cheaper) underfilling.... I would never again use dfs, or sofology (same company different name) or any company that takes months to order... You do not get the same quality so more fool you if you don't listen. Use small claims court because phone calls are ignored, you never get the call back promised and it's hours to get through... Once you've paid customer service goes West. If you look at their sofa and the sofa I ordered you'll see how much better the one for the shop is padded... Mine creased after first sit on it and the creases where permanant..... The shop ones been there a few years and not a crease in site... Even after staff and customers sitting on it hours. Awful deception and I hope you take notice before you decide to order. Please like if this has helped and I pray it does....... Saved for a long time for the rubbish they sent and was absolutely gutted... First ever BRAND NEW suite spoilt by inferior rubbish.... I should of took it back and swapped it for one in shop

   almost 9 months ago
3. Monisha Mohan ★☆☆☆☆

   Very very bad service, they only focus on the sales . There is no customer satisfaction or customer support. If you raise any concerns you don’t even get a proper support. There are many shops available with good quality product and customer service if you are not comfortable they are ready to do the return and help with other choice but this shop once you buy that’s it then they don’t have any responsibility afterwards. Really disappointed. They will offer call back from shop manager and it never happens.

   almost 10 months ago

1. Catherine Graham ★★★★★

   Visited the Store and had plenty to choose from. Sales staff are not pushy, and we're very helpful when ordering. I had to add to.my order as l decided to go with a Footstool, this added to the delivery time but l was advised when l ordered. Sofa was delivered this weekend. Delivery drivers were friendly and polite and set up my corner sofa. Have to say l am very happy with the whole experience and very happy with my Sofas.

   1 year ago
2. Mohammed Haroon ★★★★☆

   It was ok. Went to look for a cuddle sofa / chair for my daughter. I had no staff approach me which was brilliant as I didn't feel pressured or hassled which a couple of thr other stores I did.

   almost 3 years ago
3. Sandra ★☆☆☆☆

   Not sure if she was a cleaner there but holey jeans tattoos on knees She was sitting down and that is how we saw the tattoos didn't bother us but I smiled and she didn't smile back just a bad look at me I don't or didn't understand why so I went else were and brought from a man who gave us/me a very genuine smile Your loss not mine

   almost 3 years ago

1. Olivia Pilling ★★★★★

   Went into store very reluctantly, as we was in the process of a dispute about a order with another DFS store. We were approached by Matt, unknowingly to us was one of the senior managers, we did share our concerns & he sorted the problem right there and then for us!! Which saved us from having a lot more stress & headache! So thank you Matt for this! We then found a sofa that we really wanted and we were dealt with by Jon who was really friendly, patient & honest with us. So glad that we gave DFS another chance and chose to go into this store! Can’t wait for the arrival of our furniture! Thank you again!

   almost 3 years ago
2. Leah Plant ★★★★★

   Matthew at the Wednesbury branch was fantastic. Having spent the entire day in and out of different sofa shops, he took the time to genuinely take an interest in us and find out what we were looking for. Our needs were met perfectly. Thank you Matthew.

   almost 3 years ago
3. Jane ★★★★★

   We went to DFS today was really impressed with the choices of styles fabrics and colours of the furniture we chose our sofa's we wanted, Deepuk was really helpful telling us of the care and guarantees of the fabric and frame explaining everything to us we're really looking forward to getting our new furniture soon well done excellent service

   almost 3 years ago

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