New Cross Hospital Wolverhampton, Heath Town

Reviews

1. Jake Khaira ★☆☆☆☆

   Awful hospital. My friend has had recurrent chest pain for a year now, multiple trips to this hospital, and they just REFUSE to give him an X-ray. The same ECG test over and over and then they send you off to your GP who then says "I can't do anything you need to go to New Cross". Repeat ad nauseum. Obviously just a way to pad out time so they don't have to actually bother doing anything. It could be anything: cancer, radiation, he could be dead tomorrow. Does the hospital care? No. As long as they can save spending money and effort. Hospital is always ram-packed as well for some reason. People just sitting about on the phone, having a little chat, obviously don't need to be there. Saw two young people sitting legs up on the chairs like it's a doss about and then the girl comes back and says "oh it was nothing lolol" with multiple sick people around her. Just endless frustrating experiences at this hospital every time. Oh and every time my friend comes back from this hospital he gets an illness. They don't sanitize this place at all. He rarely gets flu or sick but the last two times he's been to New Cross he immediately got sick after with vomiting and fever. Awful place.

   almost 6 months ago
2. Pam ★★★★★

   I’ve heard so many complaints about the NHS and hospitals, including Newcross, but my experience was amazing. I arrived at Urgent Care at 9:00 am this morning and was seen immediately. I was there on my own for six hours, but the care was constant and incredible. The nurses were amazing, taking bloods (you can wait up to three hours to get the blood test results) doing my drip promptly, and checking on me throughout. Dr. Mohammed was so thoughtful and outstanding, always asking how I was and even carrying my bag because I was too weak to walk. The hospital is absolutely fab. Honestly, everyone at Newcross was amazing professional, compassionate, and genuinely caring. I left feeling completely looked after.

   almost 7 months ago
3. Lucy A ★☆☆☆☆

   I have had the displeasure of being a patient under several departments of this so called hospital and I am yet to find one that is competent. As an inpatient, you are part of what feels like a cattle market. It doesn't matter whether your problem has been resolved or not, off you go. As an outpatient, you have no chance contacting the departments to chase results or appointments. I feel sorry for the poor person on the switchboard who has to keep trying even though the department won't answer. I am sympathetic to the stresses faced by the NHS but if bigger hospitals can manage why can't this one?

   almost 7 months ago

1. Alice Krupa ★★★★☆

   The staff are really nice, the facillity is very clean and everywhere is very accessible. I had to stay there for a week and the food was amazing! The only thing that i am not very happy about is the wait time. I had to wait from around 5pm up until midnight just to have a check up. They did give us a bed that we can lay on which i an very thankful for. Also, i had to have a blood test 30 minutes before my MRI. The doctor that was supposed to do my bloodtest came the very moment i had to go for my MRI which caused it to be very rushed and very painful. (Also, when I first came, they said that they were short of doctors because it was a saturday. I thought a hospital always had doctors on stand by?) This happened earlier this year (sorry for the late review) and I still have a scar from where they put in the needle and where my first blood test was, there is no scar. Overall, the nurses were really kind along with the doctors. They helped ease me when i was really nervous by having conversations with me.

   almost 9 months ago
2. Andy B ★★★★☆

   Busy but staff are very good. Parking is a nightmare and can be very expensive if you don't know how long you are going to be. If visiting relatives most wards now have a booking system which you have to contact between 10am and 1pm to arrange a visit that day. Harder to visit but wards don't have loads of people in them like they used to as visiting is limited to 2 people In most cases, this is much better for other patients on the wards.

   almost 3 years ago
3. Esther Donaldson ★★★☆☆

   I'm basing this review on the experiences I had with my mum who was diagnosed with pancreatic cancer. My mum, beautiful, kind, caring, creative and hard-working passed away in November 2022. My mum always went above and beyond for the people she looked after in her job as a social care worker, but sadly she did not always get that same kind of care and attention. First, the surgeon who gave my mum a stomach bypass was amazing. The palliative care doctor who gave my mum relief from terrible pain was also amazing, and most of the nurses/care staff on ward C24 were great as well. My mum was left in a lot of pain in C16 because a male nurse with a terrible attitude couldn't be bothered to administer her pain relief despite it being overdue. Patients are not an irritant or an inconvenience. They are vulnerable and in need and cancer pain in particular can be very intense. In my experience, the best, most efficient and most compassionate wards were C24 and A8. A8 still had its faults, but there were some good staff there. The acute medical unit (C58) seems to function well. The worst ward, in my experience, was C16. I cannot give 5 stars because of the times I recall my mum curled up on the hospital bed in agony or crying from distress and nurses not giving a damn. Those memories will haunt me thanks to the terrible staff. How do you think you would cope with a strenuous and heart-breaking journey fighting cancer? A&E must start to prioritise people with cancer. A cancer patient shouldn't be waiting for hours in A&E while people with strains or other mild injuries get seen first. I want to thank the amazing surgeons that do life-saving surgery, the compassionate nurses who truly care, and the Palliative Care team. They all deserve 5 stars and they are the ones who still give me some hope.

   almost 3 years ago

1. Mary Evans ★★★★★

   I recently had a replacement pacemaker procedure at Newcross Hospital. The care I received was second to none in the Cardiac day ward. Standard of hygiene, cheerful efficient staff & level of care, were excellent from the surgeon down. I was kept well informed at all times. Well done team. Highly commend them all.

   almost 3 years ago
2. Jane D-A ★★★★★

   My mom ( who is 92 with dementia) has to attend new cross eye hospital regularly, I can honestly say the staff at the eye hospital department are amazing. Nothing is too much trouble and they go over and above normal duties to ensure the patients are made comfortable and understand the procedures. I just want to say a big thank you to all the staff who were so kind to mom and I today.

   almost 3 years ago
3. Ken Hannaford-mason ★★★★★

   I went into New Cross to have a Pacemaker fitted Ward B14 and B15. I found all of the staff nurses,doctors,nursing support staff and cleaning staff very friendly and helpful. Nothing was to much trouble. They made me feel comfortable although I was nervous, this being only my second night in any hospital in my 77 years. My treatment by them was first class. They all conduct themselves in the friendly professional manner. They explained everything that was going to happen during my procedure and after care. Hospital food I have heard horror stories about this. I must say . It was not Five Star quality but I looked at it. Like this . One had at least three choices for each meal. There was in my opinion enough to meet most peoples requirements. It looked good and appetising. I would class it better than most school dinners. Enough to eat. It was warm and tasty. I look at it. The catering staff worked wonders with the number of staff and budget restrictions. Thanks to all of the staff for looking after me P

   almost 3 years ago

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