I came in and met Lisa and Rebecca with a wonderful smile, really friendly and helpful. I then met Adeeba who was fantastic in explaining exactly what’s wrong and was quick to identify a treatment plan that worked best for me. I will always stick with these guys for my amazing dental experience.
after many bad experiences within other dental practices, i came across hucknall smile centre and Dr Adeeba Shiekh and all i can say is im beyond happy with the service i received. I went in for my initial appointment and she was able to get me in the next day for treatment and is also flexible for my other appointments. She is quick and efficient and makes me feel at ease as she explains everything step by step which is great for someone who isn’t a fan of the dentists☺️ i have also recommended the practice to my family who now use them also!
Had an emergency appointment and Dr Ibraheem Shiekh was absolutely lovely! I am very nervous of dentist but he put me at ease and I felt comfortable enough to have him sort my teeth. I am going to be signing up with them for the future!!! The lovely lady at the front desk was just so personable and helpful as well, just an all around brilliant practice ♥️
Finally I’ve found a lovely dentist! Dr Jawwad Afridi is a true gentleman who makes me feel totally at ease and has done an amazing job on my teeth. He’s very professional, calm and talented I would definitely recommend him. Thank you Dr Alfridi.
Disappointing experience with this dental practice. My first experience was coming in with an infected wisdom tooth, where in which the dentist refused to give me antibiotics and was very condescending about why I wanted them (to get rid of the infection in my mouth), resulting in me having to go to another dentist a day later where they administered antibiotics and fixed the problem. Following on from this I was taken off the patient list during the pandemic for not visiting in a set period of time, which is fine for policy, however I was never notified of this and find myself in the horrible position of having no dentists. I wouldn't recommend this practice, even in an emergency.
Saved up for a year to have a replacement bridge, the dentist who started the prep work didn’t know what she was doing, I asked for another dentist who was more experienced. She has fitted the bridge which is a perfect fit but the colour of the teeth don't match, she gave me a choice of two teeth colours to choose from but the lighting in the room didn’t show the true colour. I tracked down the lab who made them in Hucknall and they said I should of been sent to them to be colour matched. Not happy with the colour and I spent a lot of money, the dentist doesn’t want to know unless I pay again, neither does the head office. The reception were very sympathetic.
Took my daughter's in today for the first time. Dr Hamza Khan is fantastic. He explained the process in detail and made my girls feel at ease. Great experience.
Terrible experience here. Granted I have not been to the dentist in a number of years due to financing issues and covid. However, I rang the number on the website to try to book an appointment. This was booked and I was told I had an appointment at 17:20. This was tricky as I work about 40 minutes away - however, I left work 2 hours early to attend the appointment given the discomfort and pain I was in. Upon arrival I was told I didn’t not in fact have an appointment and I wasn’t “even a patient here” and “we’re not even taking on new nhs patients” - this is despite the fact I had spoken to their representative that morning and the huge sign on the side of the building that states otherwise. I explained that I had called their number to be told that they don’t always answer the phone, at which point it gets passed to their head office. Whether I spoke to someone at the practice or their head office is irrelevant. I was told I had an appointment and no issue was raised about not attending for years. My records were found and I was booked in. I was left completely distressed and at a loss. The receptionists response was to suggest I pay for private care to mitigate their mistake. Due to the incompetent, ignorant and unhelpful staff I have suffered with extreme anxiety over the past few days and have been left in floods of tears for 3 days. When I raised my concern and annoyance at the time of the appointment I was told to call their complaints team; this I did to be told the complaints team had gone home and would call me the next day. I’m still waiting…. I have never been treated so poorly and with such lack of empathy and I find the treatment unacceptable and disgusting given that the error lay entirely with them. Whilst I could have acted with more decorum myself and have not gotten so emotional and emotive in my own behaviour, I feel this was a direct result of not only my pain and discomfort but also their handling of the situation. I would advise trying elsewhere if you want a warm smile and basic customer service!
I'm an NHS patient who hasn't been to the dentist in over 10 years. I finally got back in the system after needing some help with a painful abscess. I was very anxious but the staff at Portland are extremely friendly and my dentist Dr. Khan was very professional. He took the appointment at a speed comfortable to me and talked me through the whole process. Can't recommend them enough. Great practice.
Portland Road Family Dental Centre is located at 7 Portland Rd, Hucknall, Nottingham NG15 7SL, UK
You can contact Portland Road Family Dental Centre at +44 115 963 2525
You can find directions to Portland Road Family Dental Centre by following this map link