Very capable and competent dentist would recommend to anyone. Micheal looks after my whole family's dental treatment always puts everyone at ease and so welcoming and professional
Michael has been my dentist for more decades than I care to admit, but when an infection meant I had to get a tooth extracted the week after a recent visit, I dreaded the prospect. No need! Michael, and deadpanning nurse Leah, kept me relaxed and in stitches of laughter throughout, and the tooth was out before I realised he had even started the procedure. Fantastic dentist, and we are very lucky to have him in Glengormley.
I have been attending MA Irwin Dental for the past 20 years and as a very nervous patient I am put at ease, Michael is a great dentist, would highly recommend.
Our family has been with Irwin dental for over 25 years now. Michael and his staff are so friendly and helpful. Giving good advice when needed. Highly recommend
I have never written a bad review in my life but feel compelled to do so after my experience today! Having written an email to document my dissapointment at a £80 (yes £80!!) charge for missing an appointment, I recieved a call from the 'practice manager' who wanted to know what my email was 'all about'. Before I had the chance to respond, I was subjected to a tirade of abuse which involved being called a 'child', a 'brat' and patronised because I now 'no longer a dentist'. The 'practice manager' then hung up the phone. I have genuinely never been spoken to in such a manner and was completely shaken for a couple of hours after. I would implore anyone to do their own research on this practice - the Google reviews do not document this as an isolated incident. Thankfully this 'child' is an adult with kids of his own. I can only imagine how an actual child or even worse an elderly patient would feel after this experience.
Mr Irwin is an extremely good dentist in my experience. I have attended for some decades. However I recently missed a private routine appt due to a sudden emergency in work. The 1st time this has happened. I was happy to forfeit financially for this. However I felt overwhelmed and bullied by the “how dare I” response of the practice manager: via phone and in writing via email. The content of the response email to my concerns regarding her approach, was personally abusive and unprofessional. And I was basically told to take my business elsewhere. I wish Mr Irwin all the best and I regret this turn of events.
After being informed I was no longer a patient at this practice, I asked to speak to the practice manager. She was rude and condescending. She interrupted and berated me down the phone and when I tried to speak she actually shushed me. She then hung up. I sat in shock at how poor this service was.
I am not sure why you have suggested that I am a patient of yours and you would see me again soon. I am not a patient and my family had a very unpleasant experience with your practice as you are well aware. Please remove this unfounded response. Thank you.
M A Irwin Dental is located at 5 Hightown Rd, Glengormley, Newtownabbey BT36 7TZ, UK
You can contact M A Irwin Dental at +44 28 9083 3650
You can find directions to M A Irwin Dental by following this map link