Brokerswood Holiday Park Lodging Business in Westbury, Brokerswood

Reviews

1. Katie Harwood ★☆☆☆☆

   Do NOT stay here!!! - ticket on boiler shows not been serviced since 2023 - storage door handle falling off and inside door mouldy sticky black stuff all up door - shower in main bathroom constantly dripping -rug full of dog hair and dirt - smell of damp in both bathrooms (windows was open in both bathrooms when we arrived like knew and was trying to hide it) - bathroom off bedroom shower dirty, mould round shower and on roof and shower door doesn’t shut properly shuts at bottom but still nearly an inch from closing at top - leak under kitchen sink - leaves all over decking doesn’t look like been sweeped for a while and pile of leaves just left in corner of decking - hot tub only half jets worked some was even missing - smell of dog everywhere even when used hoover to try hoover the rug when arrived it just was blowing out dirty dog smell. - dinning chairs all stains and marks on them - bar stools stained and fluff and hair stuck to bottom feet - sticky glue dots on wall behind table - kettle full of limescale - oven and hob dirty - toaster dirty and rusty - rip in side of single duvet cover in 1 of the rooms (we only used double bed) - opened curtain and dust just come floating off - bits of food in the ridge of dinning table - curtain missing from front door

   almost 8 months ago
2. Mrs P-D ★★★★☆

   Great base to explore. Remember to take: extra towels, soap, shower products, washing up liquid & washing machine products. Clean & tidy accommodation. Beds are not particularly comfy, but fine for a couple of nights. TVs in all rooms which was perfect for the children. Hot tub was a welcome treat after lots of walking.

   almost 8 months ago
3. Rachael Webber ★★★☆☆

   I absolutely loved my time here, but the pods could do with some updates/improvements. Firstly, half of the jets in the hottub didnt work which was a shame, but didn't stop us from enjoying the tub. The sofa was the most uncomfortable sofa ever and we couldn't sit on it for more than an hour. The bed was too soft for me and I woke up with a bad neck and back every day. The freezer section in the fridge was so over frozen you couldn't close the little freezer door which would then push open the fridge door. It also meant all the food in the fridge became frozen. The bathroom looked dirty, the toilet was discoloured and needs changing. Overall the place was not very clean with dust collected around the mattress. That being said, it is in a great location and we enjoyed our time here. It just needs some TLC. New sofa, new bed, new toilet and defrost the fridge and then it will be perfect.

   almost 9 months ago

1. Karen Thomas ★★★★★

   Just returned from a fantastic 3 night stay with friends in a gorgeous lodge. Clean, comfy and well designed. We spend a fab session with Colin canoeing on the lake. He made the session so fun, we had a great time! Highly recommend.

   almost 9 months ago
2. Mike Be ★☆☆☆☆

   Chalet had not been cleaned on arrival. Beds had been changed nothing else done. Reported immediately to reception. Excuses followed. A team came to check then cleaned the chalet. On going to use cutlery, crockery, pans, wine glasses all dirty and fingerprints. We decided to go to supermarket as there was no washing liquid no dishwasher tabs no scourers or tea towels. Came back put all cutlery crockery in the dishwasher and did pots & pans by hand. Cleaned out the fridge. Chalet was poorly maintained door handles loose. The hot water temperature was set to 85 degrees and the central heating 90 degrees one of us nearly burnt our hand under the tap. Once we cleaned ourselves we made the best of our stay. Would never stay here again. The only good part was the spa pool was clean.

   almost 10 months ago
3. S W ★★★★☆

   Fantastic, quiet and peaceful. Small town not far of a drive ( 9 mins). Lovely lake and woodland walks

   almost 3 years ago

1. Marilyn Medhurst ★★★☆☆

   Advertised as a luxury lodge but it wasn't really.. Beds were very uncomfortable.. Furniture in lounge area was so hard you could feel the frame all around.. Shower in en suite wasn't working properly.. It was far too hot and you couldn't turn it down.. Lack of utensils in kitchen.. One set of everything so couldn't use dishwasher and most cupboards were bare.. No plastic glasses for use in hot tub.. No instructions for anything or even helpful information on area.. It was very basic.. Would not visit again.. If we had paid full rate in height of season I would have demanded refund

   almost 3 years ago
2. AndandAnd ★★★★★

   The location is great, very quiet and easy to find. We used it as a base while visiting Longleat and friends near Salisbury. Access to the site is very easy from any direction with great links to the main roads. Prior to our arrival we received instructions on how to use the app to unlock the lodge door with our phones, we were dubious about it but it was actually very simple to use and worked perfectly. The lodge was the perfect size for a family of 4, it was very clean and well appointed with plenty of drawer and wardrobe space for our clothes. Bathrooms (one with bath, one with shower) were good size and again, very clean. The lodge had parking for 2 cars and steps up to the decking area, the steps had grip strips to reduce the risk of slips when wet. The temperature outside dropped to 2 degrees overnight but the heating worked very well and we were never cold. The hot tub was a welcome addition, a 10:30pm curfew was in place for using the hot tubs but this was not strictly enforced. Once in the double glazed lodge we couldn't hear any noise from the neighbouring lodges. Each hot tub has a lid that is to be kept closed unless the hot tub is in use so we had no concerns regarding the safety of our 2yr old daughter. The lid to the hot tub provided privacy from the lodge next door but we did feel a little exposed to some of the other lodges and cars and dog walkers passing by. A 'hot tub guy' visited each day to check the water quality, he didn't knock the door and was only at the lodge for 5 minutes so it wasn't intrusive. There is a small shop and reception area on-site but we didn't use them. The Full Moon pub is just down the road so we went there for dinner on the night we arrived rather than trying to cook while unpacking. A friendly pub with excellent food and drink. It would be a nice walk or cycle ride in the summer but we drove as the weather wasn't great. The site has axe-throwing, archery and other pursuits but none of them seemed to be in use at the time of our visit. All-in-all we had a great weekend, the site is perfect as a base to explore the local area or for a relaxing weekend getaway.

   almost 3 years ago
3. Charlotte Clark ★★★★★

   Stayed in a lodge with a hot tub and had the best time, it's such a chilled park, super clean and full of wild flowers. The lodge itself was superb, the only improvement I'd suggest is screened in hot tubs as I felt a little exposed getting in and out but there was rarely anyone around to see anything. Would visit again in a heartbeat

   almost 4 years ago

1. Helen Hayes ★★★★☆

   Loved it. A great location. Lovely lodges. Good value. We stayed for 7 nights in a lodge with a hot tub. It was noisy with groups at the weekend, and the lodges are quite close together but it's much more family friendly Monday- Friday. Our lodge had everything we needed including washer, iron, dishwasher etc. There's a nice little starter pack with tea, coffees, sugar, a cloth, 1 dishwasher tablet, bin bag and washing up liquid. It's a well looked after site. The kids park is a brilliant addition to the site too. We loved everything about the lodge except for the stained sofa, a white sofa was probably a poor choice and people have clearly sat on it while wet. I did give it a good scrub but it needs a professional clean to get rid of the stains. The little shop doesn't have much but there are a few supermarkets close by. We'd definitely recommend and we'd stay again. Tips - If you want a takeaway, try Eastern Paradise - just wow! Expensive but by far the tastiest Indian we've ever had. There's a 20% discount for longleat if you book via reception. Bring extra towels and robes for the hot tub as they are not provided.

   almost 4 years ago

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