247 Star

Reviews

1. Ela Elezi ★☆☆☆☆

   Rubish all this company all the time line about the time all the time joker company kids company

   almost 3 months ago
2. Sarah Turner ★★★★★

   Helped my partner find the ideal job after rejection after rejection on indeed. Can't thank them enough.

   almost 2 years ago
3. Annmariehuntingford Huntingford ★☆☆☆☆

   Booked a taxi the day before 3 times I gave him the number of my flat ! Still got it wrong! 5am booked for , gets a text due to high demand it's going to be late ! Rang and asked another 20 mins so I cancelled it gets a call 5.38 from them they outside , need to get your act together used Wednesfield, and I'm now at work waste of time !

   almost 3 years ago

1. Rhiannon Major ★☆☆☆☆

   tried calling but the operator couldn’t understand what i was saying and asked for a postcode. as i was finding the postcode, as i’m not from here. He hung up on me. absolutely awful service. will not be using at all. staff need to learn how to listen properly and actually try and help rather than just ignore me and hang up. absolutely appalled by the service form this operator.

   almost 3 years ago
2. lisa cope ★☆☆☆☆

   Bad service by the drivers booked a taxi for a blind man n his dog and his elderly father pre booked at 10pm for 11:30 been despatched 6 times never turned up still getting messages at 1am Ur taxi been dispatched poor gents had to walk to sedgley poor service

   almost 3 years ago
3. Charlotte Ball ★☆☆☆☆

   I had ordered from star taxis years ago and the taxis were always late even when booked in advance so I just started using Uber when I needed a taxi as it was more reliable. Yesterday I decided to book again with star taxis because the metro isn’t running and I don’t drive and taking an Uber every day would have cost me more money as their prices are slightly higher, so I called star taxis yesterday and booked for the next five days to take me to work, I booked it for 08:30 and it still hadn’t arrived by 08:38 so I called them and the automated message said my taxi would be another 8 minutes which meant I would be late for work, so I spoke to one of the staff and he said it was because it was the school run and I said that doesn’t make any sense because it was booked in advance so it should have been ready for the time I booked it for! All he kept saying was it’s because of the school run! I then asked him to cancel the rest of the booking as I told him I’d had the same problem years ago and he said he couldn’t do that and he promised the next days would arrive on time, another 10 minutes past and the taxi still hadn’t arrived (even though when I called initially it said it would be 8 minutes) this time it said 5 minutes! I spoke to the male again who just kept saying the school run! THE TAXI WAS BOOKED YESTERDAY!! I told him I wanted the next bookings cancelling and after huffing and puffing he did, another 5 minutes past and I called again and spoke to him and he said it would just be 2 minutes, I said I wasn’t going to pay the full amount as he had now made me late for work and it had been booked yesterday so it should have been on time, 5 minutes late I can accept but this was over half an hour!! He said he couldn’t do any discount! The taxi arrived another 6 minutes later and when I said he was half an hour late he said they had only just booked him?! I will NEVER use them again terrible company and terrible customer service, I will go back to Uber even though they are more money atleast they are reliable!

   almost 4 years ago

1. Debbie Ramsbottom ★☆☆☆☆

   Waited 40 minutes for black cab daughter called to see how long was going to be said be another half a hour at least so asked for estate car sent a small car couldn’t fit her luggage in boot so drove off no taxi called again to see what was happening got called a liar saying didn’t ask for black cab then shouted at me then told me he had no taxi available for me. Always used this company and star before it don’t think be using again terrible service and operator bad mannered. I suppose this review be removed the same as my other one

   almost 4 years ago
2. dominicfields ★☆☆☆☆

   Ring at 17:19 and asked for the taxi right away, was told this wasn't possible and that it would be 15 minutes at most, the taxi was over an hour to arrive, not even sure what time as I already left the house, after first ringing the restaurant we were booked at to ask for ten more minutes leeway and then cancelling altogether. Missed our table thanks not only to the firms inability to accurately describe the waiting time but to also not ring and warn me when they realised that time could not be achieved. Long story short do not use this firm. Download the Uber App.

   more 9 years ago

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