Very impressive service throughout… from the ordering process instore to the delivery team… Driver - Wojciech Drivers assistant - Brian They were very polite & helpful. Would not hesitate to recommend.
Very Poor Service – Would Not Recommend - Delivered a mouldy and damaged wardrobe Ordered a wardrobe well in advance for our new home. It arrived damaged and mouldy. After rejecting it, we were passed between customer services and the Nottingham store with no apology, no empathy, and no ownership of the problem even after delivered a mouldy product which a serious health risk. We wasted almost a full day calling and visiting the store, only to be told the manager was “out of the country” and nothing could be done. They only contacted us after we emailed the CEO, and even then they didn’t actively follow up. After a further week, they were still “waiting for their supplier to respond,” leaving us with no wardrobe at all. We eventually had to request a refund — which we got — but no compensation despite the stress and inconvenience. Extremely disappointing from a company we trusted. Would not recommend.
Disgusted! Divan, mattress and headboard arrived wet through. Vehicle plain van looked like it would have been better suited to a scrap dealer, arrived with dirty, wet through divan, mattress and headboard. 2 88 year old left without a bed to sleep in. Bensons suggested they sleep on the mattress on the bedroom floor, which they wouldn't have been able to get back up from. Replacement deliver unavailable for further month. Family had to rally round to assist. Parents totally shook up with the whole situation.
Absolutely stand-out service from both Alex and Ash at this branch. Alex was incredibly knowledgeable, personable and I didn't feel under any pressure to commit to anything. I genuinely felt like he had my best interests at heart. Ash took me through the purchase, and everything was smooth and seamless, could answer all my queries and was very professional. I noticed both of them also very attentive with other customers, and it created a lovely atmosphere in store. Head office, give these guys some commendation- it's so hard to find good customer service in retail stores, and these guys are more than doing you justice! Thank you!
I would like to thank terry who came and approached me and my daughter, and we discussed what we was after along with budget spend. He was so helpful and made my daughter feel involved as well. Really appreciate the attention to detail and care and thought he put into his customer service. Which you dont tend to get in many places. Thankyou to Colin and Steve for delivery and bringing my bed in the time frame. You was very welcoming and so kind and loved having a conversation. Also was brave enough to come and stoke my doberman. :)
Purchased a TV bed from the Nottingham branch. I was sold the dream of this fantastic over 3 grand bed, waited 2 months for delivery only to be told 24 hours before that the TV was out of stock. Was promised I would have the TV delivered within 1 week. Week and a half later still no TV with no contact from the store. We got in touch to be told we can’t have the dream that we was promised until the 12th May at the earliest. IF the TV was to arrive on the expected date then this purchase will have taken 4 months. Extremely disappointed and certainly wouldn’t recommend.
Bensons for Beds Nottingham is were I bought my bed and mattress from, I am very pleased with the service and quality, from the sales people to the delivery team. I could not fault anything, delivery on time. Thank you.
Excellent service. From purchase to delivery, it was a smooth and pleasant experience. Staff in the store and delivery were all very helpful.
Bensons needs to improve a lot. I've been a regular customer with Bensons, but this will probably be my last business with Bensons. Ordered 2 expensive wardrobes. One delivered broken and now been stated that supplier will be in touch in 6-8 weeks when parts will be ready. 6-8 weeks, really? Also did I pay supplier? For the second one, it was stated that it will be installed, got it confirmed 2 days before the delivery and on the day of installation, everyone retracted including the store representative who confirmed 2 days back. Now I need to go ahead and find an installer. And surprise, surprise while installing major parts were found broken. Raised and now waiting, don't know when will it be fixed. Also do remember, never rely on emails to them..ensure to follow up with a 50 mins phone call. They don't act on mails. Really pathetic experience. With so much money paid, I'm sure one of their competitor would have done the justice. Be extremely careful before buying anything from Bensons.
All the members of Staff that i engaged with for the purchase through to the delivery were great. I even re-arranged my delivery date and it was no trouble to them at all. However, i feel ive been delivered a different mattress to what i ordered and im now trying to get that sorted out so we see how good the team is helping me get sorted out.... they have already told me i have to keep it for 40 night before it can be returned/exchanged....
Bensons for Beds Nottingham is located at Unit 9b, Castle Marina Retail Park, Castle Bridge Rd, Nottingham NG7 1GX, UK
You can contact Bensons for Beds Nottingham at +44 115 959 8967
You can find directions to Bensons for Beds Nottingham by following this map link